Event Ticket Plus: When translating a product (WooCommerce) for Event Ticket Plus, not all products ...

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was trying to translate a WooCommerce product for Event Ticket Plus from English into German. However, not all products were displayed when switching to the German version. Specifically, several event tickets were missing on the German page.
Solution:
We first verified that all tickets were visible on the original page and then asked the client to ensure that all translated tickets were published. We also requested access credentials to double-check the configuration and ensure that there were no issues with the translation settings or visibility of the products in the German version.

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Tagged: Not WPML issue

This topic contains 3 replies, has 0 voices.

Last updated by Carlos Rojas 2 weeks, 3 days ago.

Assisted by: Carlos Rojas.

Author	Posts
February 6, 2025 at 7:25 pm #16676980
michaelM-211	Background of the issue: I was trying to translate a WooCommerce product for Event Ticket Plus from English into German. The issue can be seen on this page: hidden link Symptoms: Not all products are displayed when switching to a different language. Questions: Why are not all products displayed when switching languages? How can I ensure all products are visible after translation?
February 7, 2025 at 10:22 am #16678828
Carlos Rojas Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00)	Hello, Thank you for contacting us When visiting hidden link I can see all tickets. Could you tell me specifically which ticket is not shown on the translated page? Note: Please make sure all translated tickets are published. Looking forward to your message. Regards, Carlos
February 7, 2025 at 11:07 am #16679213
michaelM-211	On the English version of the website, all tickets are visible. However, on the German version, the following tickets are missing: - Chamber Concert - Chill-Out Concert - Hotel Shuttle Service - Workshop 1: Santiago Alvarez - Workshop 2: Aiden & Evelyn - Workshop 3: Gordon Lee & Silkroad Trio - Workshop 5: Liam Ward - Workshop 7: Jang Li - Workshop 8: Sigmund Groven - Workshop 11: Sirius Harmonica Ensemble - Workshop 12: Yasuo Watani - Workshop 13: Hank Shreve - Workshop 14: Rolabo Lin - Workshop 15: Risa Minami - Workshop 16: Konstantin Reinfeld - Workshop 17: Cy Leo - Workshop 18: HOHNER Service Team - Solo Competitions 2: Solo Chromatic with Test Piece
February 7, 2025 at 3:04 pm #16680355
Carlos Rojas Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00)	Hi, Please provide the access credentials to the site so I can double-check the configuration. I have set your next message private so you can securely share the credentials. Confirm you created a full site backup before sharing the credentials. Note: Attached you will find the tickets I can see on the translated page.