We use Kadence Blocks on our website - bijak-bestari.com, and on some of the pages, we have Info Box.
I notice that although we translate contents of the InfoBox, when viewing the page, the English version is displayed.
A screenshot of the translation is attached, and you can view the translated web page here - hidden link
Please advise
Thank you
It seems after I made the changes to the wpml-config.xml, the Infobox content is now replicated several times in the Advanced translation editor as can be seen in the attached screenshot.
Please advise.
Thank you.
Please create a full backup of the database and website then go to WPML > Support > Troubleshooting page, and click the following:
- Clear the Cache in WPML
- Remove ghost entries from the translation tables
- Fix element_type collation
- Fix WPML table collation
- Set language information
- Fix post type assignment for translations
Then check if the duplicate segments issue is resolved.
I tried what you suggested, and it seemed to clear the issue, however, it has occurred with the contents of the Infobox appearing at least 5 times in the Advanced Translation Editor.
Does this mean I have to keep repeating the steps each time we translate content that have infobox?
You shouldn't repeat the troubleshooting options each time you translate an infobox. Could you please create a new page with an infobox then check if the issue persists?
If yes, may I kindly ask you to replicate this issue on one of our testing servers?
I have created this clean sandbox setup on our servers here: hidden link (one-click login)
I would need you to please set up WPML + the WPML add-ons as you have them on your site (they are already installed) and to also install the theme/plugin and try to recreate the issue.
Please don't install anything else like plugins that are not necessary, on a clean sandbox we try to use just the WPML plugins and the plugin/theme that's part of the issue.
If the issue is going to take place on this clean setup on our servers too, then I can forward this to our compatibility department.
Please let me know how that goes and what you are able to find.
I tried creating a new page and translated it, but the issue of duplicate info box content still persists. (see screenshot attached)
I have also logged in to the sandbox account you provided and set it up with just the necessary plugins (WPML/Kadence Blocks and Theme), and created a test page before translating it.
As you will see, although the content of the Infobox has been translated, when viewing the page, it is displaying the orginal language (the title is in translated language, but the content is not)
I have not made the changes suggested to the wpml-config.xml in wp-content/plugins/kadence-blocks folder.
Perhaps you can make that change and check.
Do let me know if you need me to do anything else.
You can also check the translation here: hidden link
I would need to request temporary access (WP-Admin) so I can investigate this issue further.
– preferably to a test site where the problem has been replicated if possible –
Your next answer will be private, which means only you and I have access to it.
❌ Please backup your database and website before providing us with access details ❌
If you don't see the form below, please don't add your credentials as they will be publicly exposed: hidden link
I checked the site and found that the XML config was already added to WPML > Settings > Custom XML Configuration.
I just updated the translation with the following steps:
- Go to Pages > All Pages
- Click the Quick edit link for the page where you use the infobox
- Make a small change to the title (You can revert the change later)
- Purge the site cache
- Click the circle arrows icon to update the translation
- Complete the translation
I tested the above steps on the Indonesian translation and the issue is resolved as you see in the attached screenshot. Please update the other translation and check if the issue is resolved (For this page, you need only to edit the translation then complete it for the Malay language).
Yes, the Infobox translation works now, but the other issue was that the duplication of Infobox in the advanced translation window as shown in the attached screenshot.
Although there is only one Infobox in the page of the original language, when in the advanced translation window, it appears multiple times.
- Update the original page with a small change
- Update the translation
I tried the above steps on your site and the issue is resolved (Screenshots are attached), please try it on the other websites and let me know how that goes.
I also suggest sharing this issue with the Kadence support team so they can update the wpml-config.xml file with the correct code to register this block.
