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This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to activate the 'OTGS Installer' plugin but even after clearing caches and reinstalling, the plugin appears to activate but does not actually activate.
Solution:
If you have already installed and configured WPML, it is not possible to activate the OTGS Installer due to a known UX issue that we are currently addressing. If you need to install additional WPML addons, you can download them from https://wpml.org/account/downloads/ or add them through Plugins -> Add New -> Commercial.

This solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.

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This topic contains 3 replies, has 0 voices.

Last updated by mohamedG-30 4 weeks ago.

Assisted by: Bruno Kos.

Author Posts
January 3, 2025 at 1:00 pm #16561446

mohamedG-30

Background of the issue:
I am trying to activate the 'OTG Installer' plugin on my site hidden link. I have attempted to clear caches and reinstall the plugin manually.

Symptoms:
When I click on the 'Activate' button, I receive a message saying 'Plugin activated', but the plugin is not actually activated.

Questions:
Could you please assist me with this issue and let me know how to resolve it?

January 3, 2025 at 2:04 pm #16561593

Bruno Kos
Supporter

Languages: English (English ) German (Deutsch ) French (Français )

Timezone: Europe/Zagreb (GMT+01:00)

Hi,

Thank you for contacting WPML support!

If you already installed and configured WPML, it is no longer possible to activate OTGS Installer. This is an UX issue we are working on.

If you need to install additional WPML addons you can go to https://wpml.org/account/downloads/ and download.

Or add these through Plugins -> Add New -> Commercial.

Regards,
Bruno Kos

January 3, 2025 at 2:07 pm #16561594

mohamedG-30

Hello Bruno,

Thank you for your response.

Just to confirm, you are recommending that I should delete the "OTGS Installer" plugin as long as I don’t need it at the moment, correct?

Please let me know if that’s the case.

Thank you again for your help!

Best regards,

January 3, 2025 at 2:10 pm #16561601

Bruno Kos
Supporter

Languages: English (English ) German (Deutsch ) French (Français )

Timezone: Europe/Zagreb (GMT+01:00)

That's correct, after you configured WPML you no longer need the installer. You can add additional WPML addons through Plugins -> Add New -> Commercial from now on.

January 3, 2025 at 2:15 pm #16561608

mohamedG-30

Hello Bruno,

Thank you for the confirmation and the clarification.

Consider the issue resolved. I appreciate your support!

Best regards,