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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing issues with translating new products on their website. Specifically, some translated product pages lack a size selection, and there are untranslatable size attributes. Additionally, errors occur when accessing the WPML home page in the menu.
Solution:
We identified a known issue in our code that affects variable products. We recommend applying the workaround provided on our erratum page: https://wpml.org/errata/multiple-postmeta-inserted-incorrectly-for-a-variable-product/. Please follow the steps outlined there to resolve the issues with product translation and check if the problem with the size selection on product pages is resolved.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum for further assistance.

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This topic contains 2 replies, has 0 voices.

Last updated by Carlos Rojas 1 day, 7 hours ago.

Assisted by: Carlos Rojas.

Author Posts
March 26, 2025 at 3:49 pm #16863910

aleksandraS-16

Background of the issue:
I am trying to add new products to my site, hidden link, and translate them using WPML. We added new products on Monday and translated them as always.

Symptoms:
The translated pages for some products do not have a size selection. The product 'Denim Baseball Jacket' works correctly, but 'Skull Black T-Shirt' does not. Our IT department noticed untranslatable size attributes. Also we have logs since March 5 indicating the page was copied, changed, or moved. Additionally, accessing the WPML home page in the menu causes an error.

Questions:
Why do some translated product pages not have a size selection?
What could cause untranslatable size attributes?
How can I resolve the errors when accessing the WPML home page in the menu?

March 28, 2025 at 8:08 am #16871424

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hello,
Thank you for contacting us

Our development team identified a problem in our code and created an erratum to fix it: https://wpml.org/errata/multiple-postmeta-inserted-incorrectly-for-a-variable-product/

Please apply the workaround in the erratum page and double-check if the issue with the products has disappeared.

Looking forward to your message.
Regards,
Carlos

April 1, 2025 at 11:55 am #16882731

aleksandraS-16

THANK YOU!

April 1, 2025 at 11:56 am #16882733

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

You are welcome!

Please don't hesitate to contact us if you need our help in the future with WPML.
Have an excellent day 🙂