[Resolved] Translations nos saved and weird field

Hi there,
Thanks for contacting WPML support.

First of all, sorry for the late reply due to a higher workload during the weekend.

Please create a full backup of the database and website then go to WPML > Support > Troubleshooting page, and click the following:

- Clear the Cache in WPML
- Remove ghost entries from the translation tables
- Fix element_type collation
- Fix WPML table collation
- Set language information
- Fix post type assignment for translations

After that, check if you can save the translations.

For better support, we handle one issue per ticket so I've created a new ticket for the other issue you mentioned. We can continue the discussion here: https://wpml.org/forums/topic/split-how-to-remove-a-custom-field-from-translations/

Regards,
Mohamed

Hi Daniel,

Before providing access, could you please try the following and let me your feedback?

1. Create a new page with the WordPress editor (Not Elementor) and check if the issue happens there.

2. Please provide me with the WordPress debug.log, this will allow us to see if any PHP errors are being produced. More Info: https://wordpress.org/support/article/debugging-in-wordpress/

To enable it, open your wp-config.php file and look for:

define('WP_DEBUG', false);

And change it to:

define('WP_DEBUG', true);
// Enable Debug logging to the /wp-content/debug.log file
define('WP_DEBUG_LOG', true);
// Disable display of errors and warnings which is recommended on a live site.
define('WP_DEBUG_DISPLAY', false);
@ini_set('display_errors',0);

Then try to reproduce the issue by saving a translation and check if any errors were saved to the debug.log log file inside the /wp-content/ directory
If you can paste your debug.log to https://pastebin.com/ and provide me that link, it would be great!

3. Kindly check if the issue persists in a minimal environment by following these steps:

- Deactivate all the plugins that are not related to WPML.
- Switch for a moment to a WordPress default theme like Twenty Twenty-one.
- If the issue is gone, activate one by one to see with which one there is an interaction issue.

❌ Please backup your database and website before performing the above test ❌

Hi Daniel,

If you can't find the line define('WP_DEBUG', false);, you just need to add the code I shared.

If you are still not able to find any errors in the debug.log file or it doesn't exist, please provide me with temporary access (WP-Admin and FTP) so I can investigate this issue further.
– preferably to a test site where the problem has been replicated if possible –

Your next answer will be private, which means only you and I have access to it.

❌ Please backup your database and website before providing us with access details ❌

✙ I would additionally need your permission to de-activate and re-activate Plugins and the Theme and to change configurations on the site if needed. This is also a reason the backup is critical.

✙ I would also need your permission to take a local copy of your site to debug the issue without affecting your live site.

If you don't see the form below, please don't add your credentials as they will be publicly exposed:
hidden link

Privacy and Security when Providing Debug Information for Support:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Thanks for your cooperation