Background of the issue:
I am trying to ensure that the credits in my WPML dashboard match the credits in my account. I've checked the site key and it matches my account, and there are no other connected sites. The site I need help with is hidden link.
Symptoms:
I've added over 50,000 credits to my site and they're not showing up in my WPML dashboard.
Questions:
Why are the credits not showing up in my WPML dashboard despite adding them?
What steps should I take if disconnecting and reconnecting the site does not resolve the issue?
I'm sorry to hear that you are going through this, and I'm here to help you resolve it.
Those credits probably got stuck.
So, please let me explain why I think this situation with the credits might be happening.
When you initially install and set up WPML, an automatic translation account ID is created.
If you uninstall/reset WPML or reinstall/set WordPress from scratch, a new automatic translation account ID will be generated, and the credits will remain in the old account.
On this page (https://wpml.org/account), can you click the "add/remove credits” button and move the credits back to your WPML.org account?
Then, please go here (https://wpml.org/account/sites/) > remove the current site key > generate a new one > then go to your website's backend > Plugins > Add new > Commercial > UNregister WPML from the old key > RE-register WPML with the new key.
