[Closed] Duplicate/Faulty entries in Translation editor for Fields defined in config XML

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

1) Could you please try the following steps and let me know if that helped?

1- Take a database backup
2- Go to WPML-> Support-> Troubleshooting
3- Run the troubleshooting functions one by one (Kindly check this hidden link)
4- Edit the page in the default language
5- Make a minor edit and update it
6- Update the translation

Kindly let me know the result of the above steps.

2) It's not related to the issue, but according to your Debug.info, the WP memory limit needs to be increased. PHP memory is fine, but WordPress uses 40Mb as default. The minimum requirements for WPML are 128Mb. (Kindly check this page https://wpml.org/home/minimum-requirements/)

You can increase it by adding the following code in your wp-config.php file right before the **/* That's all, stop editing! Happy publishing. */** line:

/* Memory Limit */
define('WP_MEMORY_LIMIT', '256M');
define( 'WP_MAX_MEMORY_LIMIT', '256M');

Best regards,
Osama

Hi,

Thanks for your update. Could you please share an example of the problematic fields/pages?

Also, I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
– preferably to a test site where the problem has been replicated if possible –
in order to be of better help and check if some configurations might need to be changed.

Your next answer will be private, which means only you and I can access it.
❌ Please backup your database and website ❌

✙ I would need your permission to de-activate and re-activate the Plugins and the Theme and change configurations on the site. This is also a reason the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Thanks for your cooperation

Best regards,
Osama

Hi,

Thanks for your reply. I need access to check the issue on your live site or if you have a staging site where you can replicate the issue.

If you can't give us access to your site, I think it won't be possible to provide a copy of the site to check the issue on a local server, so please let me know how we could check it.

Best regards,
Osama