[Escalated to 2nd Tier] Glossary issue with Copyright Symbols

Please use the following sandbox I have created for us and let me know if you are able to reproduce this behavior.

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I have done 2 tests and I was not able to reproduce it using this string "Carte Visa Infinite TDᴹᴰ Aéroplanᴹᴰ*"

Please try now as I have connected the Automatic Translation.

When I am translating with the Automatic Translation it seems to work ok at the moment.

Let me know your results, please.

Hello,

My colleague Bobby is currently on vacation and I am glad to assist you on this matter.

Take note that handles segments, not single words.

On your screenshot, the content is already translated, which means the translation memory already has saved results for the whole segment.

This looks expected in this case, as this is how translation memory works:
https://wpml.org/documentation/translating-your-contents/how-wpml-keeps-track-of-your-translations/

https://wpml.org/documentation/translating-your-contents/advanced-translation-editor/how-to-create-and-manage-glossary-entries/#comparing-glossary-and-translation-memory

This means that if there is already an entry inside translation memory, then you need to overwrite it manually with your available glossary entries and then this identical segment will be overwritten in translation memory.

If you now use the identical segment on another page, then translation memory will auto-complete again and remember your last translation for this segment.

I have now created a new page "New test 1" in which I picked the Glossary suggestion manually and this works as expected.

Then I created the page "New test 2" and when opening ATE it is already suggesting the correct translation, but this is only because we already translated this earlier the same way.

Then on the page "New test 3" I am using a segment that was not yet translated automatically and I can not confirm that the translation from the glossary is applied correctly.

See sandbox for more details.

Best regards
Andreas

Hello,

You would only use "Name" if the original and the translation uses the same value.

Honestly, based on your screenshot I do sadly still not understand the issue or what you are expecting here.

Now, the Glossary should apply to newly created translations based on the information found in the Glossary.

It appears that the Glossary entries are correct in your screenshot but you already have a saved translation in translation memory.

The Glossary will not automatically overwrite what is already saved in translation memory.

If you expect different results for this segment you will need to overwrite the translation manually.

Could you please test this and let me know if this solves the issue?

Next, please use the identical segment on newly created content and verify if the auto-completion from translation memory works as expected.

Best regards
Andreas

Hello,

Thank you for your message.

I see on your screenshot that you are translating from FR to EN but in your prior comment, the glossary entries are made from EN to FR.

You need to have glossary entries from FR to EN in order to work when translating from FR to EN.

Could you please test that?

Guide:
https://wpml.org/documentation/translating-your-contents/advanced-translation-editor/how-to-create-and-manage-glossary-entries/#how-to-create-glossary-entries

Best regards
Andreas

Hello,

Yes, indeed there was a known issue 11 months ago which might have caused this problem.

https://wpml.org/errata/advanced-translation-editor-glossary-issues-for-entries-with-special-characters/

Could it be that this content has not been updated since then?

Can you still recreate this issue on a new draft post?

Best regards
Andreas