[Escalated to 2nd Tier] Glossary issue with Copyright Symbols

Hello,

My apologies, but I believe that there is a kind of confusion here when it comes to the usage of automatic translation engines and the glossary which are in general two separate things, with one exception case.

Once you translate content automatically you will use a translation engine from Google, Microsoft, or DeepL.

The automatic translation will only be able to be applied from the Glossary if the translation engine from DeepL is used:

Source:
https://wpml.org/documentation/translating-your-contents/advanced-translation-editor/how-to-create-and-manage-glossary-entries/#how-to-create-glossary-entries

I do understand right, that only DeepL is activated on your site?

If you were using Google or Microsoft or our Test Engine on the Sandbox, then the glossary will only remain a recommendation and will not auto-complete the automatic translation.

When reviewing the automatic translation the ATE suggests a Glossary entry for each segment that is affected, so when you revise the translation for this section, you should simply apply the correct translation from the glossary.

This will then be saved inside the translation memory of the ATE and will auto-complete for any similar segment in future translations.

Also, we need to verify if the wrong translation may maybe coming from translation memory.

I would like to offer to have a closer look at the problem and request temporary access (wp-admin and FTP) to the website to investigate this issue further.

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Best regards
Andreas

Hello,

Please take kindly note that we have published an errata about the issue reported on this ticket.

https://wpml.org/errata/ate-glossary-issues-with-automatic-translation-of-trademark-symbols-using-deepl-in-ate/

Best regards
Andreas