Background of the issue:
I translated all my categories and they still don't appear in my Arabic version as shown in the page provided: hidden link. I want to have them as in the English version: hidden link.
Symptoms:
The translated categories do not appear in the Arabic version of the site.
Questions:
Why are the translated categories not appearing in the Arabic version?
How can I make the categories appear as in the English version?
I tried to visit the URLs you shared but these are password protected so I'm not sure how these are appearing on the frontend.
However, looking at your debug information, the problem may be coming from the theme because if you can translate the categories but these don't show correctly on the frontend, it may be on theme's part. This theme is also not on our compatibility list and I can not confirm its working as well.
Before proceeding further, I'll recommend trying the following:
1) Take a full backup of your site and database before proceeding. It is highly advised to try these on a dev or staging site first, so your live site isn't compromised.
2) Deactivate all plugins except WPML, String Translation, WCML and WooCommerce.
3) Switch to a standard theme like 2024 or 2021.
4) Check for the issue if it still happens.
5) Then start activating plugins one by one while keep checking for the issue. This way you 'll be able to pinpoint a conflict when & where it starts creating the problem.
6) If after activating all plugins you see that it still works fine, then switch to your theme and see if that's causing it.
Please let me know your findings and I'll try my best to help you further on the matter.
it was working fine actually I don't know what happened and I ensured that I the categories are synced and have the same order in both English & Arabic but in Arabic I find that all categories have 0 products however when I try to access it I can see all the products so I don't know what is the problem actually
I already updated them and tried the troubleshooting page but unfortunately it doesn't work and the problem presists I can see any categories in the Arabic language also when I try to go to some category URL directly I can see the products but I can't see it's sub-categories
I need to take a closer look at your site. So I request temporary access (WP-Admin and FTP), preferably to a test site where the problem has been replicated.
Your next answer will be private, to share this information safely.
Also provide detailed steps to reproduce the issue and links to pages in the admin and on the frontend.
IMPORTANT: Please take a complete backup of the site to avoid data loss. I may need to activate/deactivate plugins also.
Theme and plugin authors are welcome to join WPML’s Go Global program, which helps them make their code multilingual ready. Together with WPML’s compatibility team, they can test and confirm that their theme or plugin works with WPML. See https://wpml.org/documentation/support/go-global-program/ for details and you can refer your theme/plugin provider to this as well.
I understand you, but I can't figure out what happened as it was working fine, actually, and suddenly it disappeared & unfortunately can't reach cosme team so what can I do will help in this situation
Probably the theme is no longer compatible due to several changes in WordPress and other plugins over the time, specially the most recent changes in how themes/plugins work, register and incorporate stuff in WordPress 6.7.
If you've a working copy, or can make it work with previous versions, I'll recommend preparing a test site showing where it works fine, so I can then check with my team that if we can offer any support. However, please note that we do not provide support for older or outdated versions but I can ask for an opinion from my team.
