Refund after 34 Days

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client requested a refund for the purchase of WPML, which was four days beyond the standard refund period, due to illness preventing timely action.
Solution:
We processed the refund for the client's order and thanked them for trying WPML.

Please note that this solution might not apply to your case, as it could be outdated or not relevant to your specific situation. If this is the case, we encourage you to open a new support ticket. We also highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please visit our support forum.

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Tagged: Account Issues

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Last updated by IrinaS 1 month, 1 week ago.

Assisted by: Ilyes.

Author	Posts
March 18, 2024 at 12:38 pm #15420881
tessh	Dear WPML Customer Service Team, I hope this message finds you well. I'm reaching out to request a refund for my recent purchase of WPML, despite being four days beyond the refund period. Unfortunately, I fell ill recently and was unable to address this matter promptly. As a web designer with numerous WPML clients, I greatly value your product. However, after careful consideration, I've decided not to incorporate WPML into my own website. I understand if this request falls outside your usual policy, but I would sincerely appreciate any flexibility you can provide in this situation. Thank you for your understanding.

Author

Posts

March 18, 2024 at 12:38 pm #15420881

tessh

Dear WPML Customer Service Team,

I hope this message finds you well. I'm reaching out to request a refund for my recent purchase of WPML, despite being four days beyond the refund period. Unfortunately, I fell ill recently and was unable to address this matter promptly.

As a web designer with numerous WPML clients, I greatly value your product. However, after careful consideration, I've decided not to incorporate WPML into my own website.

I understand if this request falls outside your usual policy, but I would sincerely appreciate any flexibility you can provide in this situation. Thank you for your understanding.

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.