Split: Sidebar on archive pages not displaying translated categories

This thread is resolved. Here is a description of the problem and solution.

Problem:
If you're experiencing issues where categories are not showing in the sidebar for certain languages on your site, it might be due to outdated plugins or themes.
Solution:
We recommend taking a backup of your site and database first. Then, update all plugins and the theme you are using. If the problem persists after updating, please contact us for further assistance.

Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need help, feel free to open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic is split from https://wpml.org/forums/topic/how-to-translate-product-categories-automatically/

Tagged: ATE, Bug, WCML

This topic contains 0 replies, has 0 voices.

Last updated by Andreas W. 1 week, 6 days ago.

Assisted by: Andreas W..

Author	Posts
April 10, 2025 at 3:31 pm #16919629
ziga pipan	thank you. so far so good with automatic translations except for 1 thing. SI (original) language is working ok hidden link but HR is not showing any categories in the sidebar hidden link hidden link Taxonomies are sycned and translated hidden link
April 10, 2025 at 6:16 pm #16920229
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hello, I would like to request temporary access (wp-admin and FTP) to the website to investigate the issue further. You can find the required fields below the comments section when you log in to leave the next reply. The information you provide is private, meaning only you and I can see and access it. IMPORTANT Please be sure to back up your website and database before granting us access. If you can't see the "wp-admin / FTP" fields, your post and website credentials will be set to "PUBLIC." DO NOT publish the data unless you see the required wp-admin / FTP fields. I may need to install a plugin called "All In One WP Migration" to create a copy of the website so I can investigate the issue further. However, I would also be very grateful if you could provide a staging site or a copy of the website from your server for this purpose. If you have any questions about creating such a staging site, you can consult your hosting provider. Please note that WPML must also be registered on this staging site at https://wpml.org/account/websites/. If you are unable to provide such a copy of the website for testing, please let me know on this ticket. The private reply form looks like this: hidden link Click "I still need assistance" the next time you reply. Video: hidden link Please note that we are required to request this information individually on each ticket. We are not permitted to access any credentials that were not specifically submitted on this ticket using the private response form. Best regards, Andreas
April 14, 2025 at 1:38 pm #16929861
ziga pipan	I don't know what you did but this is now working : hidden link hidden link
April 15, 2025 at 8:53 am #16932521
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Kindly note that I do not work on Sundays and Mondays and until now I had no chance to do anything on the site. At the moment I can see the categories on the sidebar. I have connected now and I see that many plugins are outdated. Please take a backup of your site and database. I would kindly like to ask you to update all the plugins and the XStore Parent Theme. If you still spot issues after running the updates, please let me know.
April 15, 2025 at 9:23 am #16932669
ziga pipan	I make updates periodicaly every two months, will do so soon, but currently everything is working and I do not see a reason to update.
April 15, 2025 at 9:26 am #16932748
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Thank you! I am glad to hear that the issue is solved. We recommend always keeping all plugins and themes updated to make sure your site remains secure. Not all updates include new features. Most of them have the purpose of fixing bugs and security issues.
April 15, 2025 at 9:37 am #16932837
ziga pipan	I know, that's why I update every two months 🙂
April 15, 2025 at 9:43 am #16932854
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Thank you for your reply! Unless you need any further assistance, please feel free to mark this ticket as resolved.