### **Purchase Reason:**
Automatic translation of Tutor LMS emails (enrollment, purchase instructions, quiz results, certificates) into students' languages.
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### **Testing Results:**
After installation with Tutor LMS Multilingual addon and String Translation configured:
- All Tutor LMS emails arrive in English only
- Matches your errata: "Tutor LMS PRO - Email notifications are not being translated" (Dec 2024)
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### **Critical Questions:**
**Q1:** Can WPML automatically translate Tutor LMS emails? If yes, what configuration?
**Q2:** Does WPML auto-translate pages like GTranslate, or require manual work/credit purchases?
**Q3:** What does "official Tutor LMS integration" actually translate?
- Course content: ✓ or ✗
- Student emails: ✓ or ✗
- Instructor emails: ✓ or ✗
**Q4:** Realistic credit cost for 100,000 words × 14 languages? Are credits consumed again on page updates?
**Q5:** Can WPML run alongside GTranslate without conflicts?
**Q6:** Timeline for email translation fix?
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### **Our Understanding:**
☐ WPML cannot currently translate Tutor LMS emails automatically
☐ WPML requires manual translation or credit purchases (not automatic like GTranslate)
☐ WPML conflicts with GTranslate
**If correct:** Product does not meet our needs. Please advise on refund (within 30-day guarantee).
**If incorrect:** Please provide configuration steps for automatic Tutor LMS email translation.
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**Developer CC:** Please include irfanarif2318@gmail.com (authorized to provide technical details).
Does WPML auto-translate pages like GTranslate, or require manual work/credit purchases?
In general, I would say WPML and GTranslate work differently. With WPML, you can enable the Translate Everything option, which automatically sends all content on your site for translation. More about this option, please read here: https://wpml.org/documentation/automatic-translation/translate-everything-automatically/
Realistic credit cost for 100,000 words × 14 languages? Are credits consumed again on page updates?
The credit cost depends on the translation engine you select.
PTC = 4 credits per word.
Google = 2 credits per word.
DeepL = 2 credits per word.
Microsoft = 1 credit per word.
You can learn more about our automatic translation pricing and use the calculator to get an estimate of how much the automatic translation will cost at the following link: https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/. You can also learn about PTC, our own most advanced translation engine, here: https://wpml.org/documentation/automatic-translation/.
Can WPML run alongside GTranslate without conflicts?
To be honest, I don't think we ever tested this scenario. I can't give you a definitive answer on whether WPML and GTranslate can work on the same site. One thing I can think of that might be confusing for your site users is the need for two separate Language Switchers: one for GTranslate and one for WPML.
Regarding the refund option you asked about.
We have a 30-day refund policy. If you'd like to get a refund, please submit a refund request here, and we will process it soon afterward: https://wpml.org/purchase/refunds/
Please consider that you will lose the ability to use WPML and automatic translation on your registered sites.
After reviewing the credit costs (€420-700+ for our site)
and confirming Tutor LMS email translation is a known
unresolved issue, WPML does not meet our needs.
I've submitted a refund request as we're within the
30-day window.
Thank you for your assistance.
Kaz
The topic ‘[Closed] **Subject:** Clarification Needed: Tutor LMS Emails Not Translating – Refund Consideration’ is closed to new replies.
