Switching to Automatic Translation

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is using an older Lifetime account type that does not include translation credits and is seeking information on how to obtain translation credits as shown on the WPML pricing page.
Solution:
We recommend switching to our Pay-as-you-go subscription or purchasing a pack of prepaid credits. The Pay-as-you-go option allows the client to purchase credits directly from within the site as needed, providing full control over the purchasing process.

If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Credits

This topic contains 1 reply, has 0 voices.

Last updated by Mihai Apetrei 1 month, 1 week ago.

Assisted by: Mihai Apetrei.

Author	Posts
February 27, 2025 at 11:29 pm #16758522
cindyL-2	Background of the issue: I am trying to help a client start using Automatic Translation on their website hidden link. We are on an older license that doesn't appear to include translation credits. Symptoms: Our current websites don't have any translation credits. Questions: How can we get the included translation credits shown on your pricing page here - https://wpml.org/purchase/? If this client needs to purchase credits, how could we set it up so they have full control over purchasing the credits?
February 28, 2025 at 9:01 am #16759648
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there. Yes, you are on a Lifetime account type, which doesn't come with translation credits. In this case, you can either use our Pay-as-you-go subscription or buy a pack of prepaid credits. The Pay-as-you-go option lets the client purchase credits as needed directly from within the site, without having to top up credits in advance manually. This would give full control over how and when credits are purchased. I hope that you will find this information helpful. Mihai Apetrei