translations are still showing as in progress

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This topic is split from https://wpml.org/forums/topic/elements-that-are-not-translated/

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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 23 replies, has 2 voices.

Last updated by Kor 10 months, 3 weeks ago.

Assisted by: Kor.

Author	Posts
May 25, 2023 at 6:30 pm #13718711
mauricioS-4	Okay, so the layout issue seems to be related to header/footer being stuck. I went there and resaved these two translations and it's working again, but it's still showing as in progress.
May 25, 2023 at 6:31 pm #13718727
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Hi there, I'm logged in now and may I know where can I see the "stuck" issue that you're referring to ? Also, it would be better if you could show me a screenshot of the "in progress" issue. Please share the URL of the page in question too. Thanks! Kor
May 25, 2023 at 6:55 pm #13718975
mauricioS-4	Hi, You can see the issue on the Translations page: "../wp-admin/admin.php?page=tm%2Fmenu%2Ftranslations-queue.php" The screenshot was shared in the previous ticket, here you go again.
May 29, 2023 at 8:19 pm #13735221
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Hi there, Thanks for your reply. I apologize for the delay in response. All translation jobs can be seen here hidden link . So if a translation got stuck in "In Progress" or not working, you can cancel the translation and re-translate it. Please give this a try and let me know how it goes. Thanks! Kor
May 30, 2023 at 2:19 am #13735719
mauricioS-4	But I can't complete the translation. These pages ALWAYS get stuck in progress. I can cancel, retake, etc. but if I try again, it saves, but stay "in progress" and the update doesn't go to production.
May 30, 2023 at 12:18 pm #13739385
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Hi there, Thanks for your reply. I've checked this page hidden link and I'm not seeing any translations that are "In Progress". Could you replicate it again so that I could check what's going on? Thanks! Kor
May 30, 2023 at 1:36 pm #13740229
mauricioS-4	Hi, That's weird, I accessed and it was in progress for me. I resign, take to translate and complete. Seeing as in progress again.
May 31, 2023 at 2:38 pm #13748257
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Hi there, Thanks for your reply. I've checked and the issue seems to be related to the ATE logs here hidden link . Sorry, we would need a site snapshot to continue with the troubleshooting. Or can we have your permission to create a snapshot on our own? We usually recommend the free Plugin “Duplicator” for this purpose. If you already know how Duplicator works ( https://wordpress.org/plugins/duplicator/),please skip the following steps and just send me the archive file you downloaded. ★ Duplicator Instructions hidden link https://wpml.org/faq/provide-supporters-copy-site/ If the file is too large (more than 400M), please use the Duplicator file filters to remove the cache, the wp-uploads directory, the media, and the archive files. Send me the link to the archive file (you probably want to use Google Drive, Dropbox, or similar services, as the snapshot file will be quite big). Your next reply will be private, which means that only you and I will be able to see it and have access to it. You can paste the link to the file there. Once the problem is resolved I will delete the local site. Thanks! Kor
June 3, 2023 at 3:19 am #13763797
mauricioS-4	I'm not sure if you have received my past reply, but I'm not seeing any reply from me. I said you can go ahead and create a snapshot but just be careful with everything and with inodes. We can't have more files on this server. Thanks
June 6, 2023 at 4:16 pm #13780621
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I apologize for the delay in response. Just letting you know that I'm working on the duplicator copy of your Website and I will update the status here.
June 6, 2023 at 8:20 pm #13781365
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I apologize for the delays. I can't seem to complete the duplicate and I think it's caused by your server's limited resources. Are you able to clone the site to another staging site so that I could troubleshoot this further for you?
June 7, 2023 at 1:14 am #13781799
mauricioS-4	Hi, yes, we provided the accesses previously. Please, enable the private message so I can send them again.
June 7, 2023 at 7:07 pm #13788821
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I've enabled private reply.
June 9, 2023 at 6:19 pm #13801617
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I've deactivated most of the 3rd party plugins and the translations worked fine now. hidden link I believe this is caused by a 3rd party plugin and could you please try activating each one at a time to see which one is causing the issue you had there?
June 9, 2023 at 6:57 pm #13801837
mauricioS-4	Hi, Thanks for checking. Now I'm wondering if the issue is the user. Have you tried to update these headers/footers with this user before deactivating the plugins? Regards,

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