[Resolved] update invoice data of a website translation with ai
This thread is resolved. Here is a description of the problem and solution.
Problem: If you're experiencing issues with WPML producing a zero amount invoice every month when not used, which is problematic for Italian administration as it requires registering even these invoices. Solution: We recommend stopping the Pay-as-you-go subscription and renewing it only when needed. To do this, navigate to WPML → Translation Management and click on the Tools tab. In the Pay-as-you-go account details section, click the Stop using Pay-as-you-go link. You will receive a final bill for any credits used since your last invoice. For more details, you can read about it here: How to stop paying as you go.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
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Background of the issue:
I am trying to update the data for the 2 invoices made on the site hidden link. I have updated the actual data, but the old ones remain with the old data.
Symptoms:
The old invoice data remains unchanged despite updating the actual data.
Questions:
How can I update the old invoice data to reflect the new changes?
It is impossible to update data on invoices that have already been issued.
Are you referring to the following two orders?
ATE-1024791
ATE-1059165
If you need it, we can add an address and company name.
If so, please give me those details, and we'll add them.
Invoices ATE-1059165 and ATE-1024791 are ready to download with the updated company details. You should now be able to download the updated invoices on your site by going to WPML → Translation Management → Tools.
thank you for you help, i have another related question.
I noticed that wpml produce invouce every month, of 0, when not used.
For the italian administration this is a problemi since we are forced to register even this invoice, how do we stop wpml from producing invoices when not used?
Our system produces those 0 EUR invoices by default. I assume we need it for our purposes. I'm asking our second-tier supporter whether there is anything we can do about it. I'll update you here once I have a reply.
Please note that my weekend is Friday-Saturday, and I'll be able to continue to check this issue and help you on Sunday.
Our second-tier supporter, our expert on such matters, explains that registering for our Pay-as-you-go automatic translation option is a subscription. According to European Union law, we must create invoices even if they are of zero amount. So, you can say that we are "stuck" on the other end of this bureaucratic procedure.
To avoid this, we suggest you stop the Pay-as-you-go subscription and renew it only when needed. To do that, go to WPML → Translation Management and click the Tools tab. In the Pay-as-you-go account details section, click the Stop using Pay-as-you-go link. You’ll receive a final bill for any credits you have used since your last invoice. You can read about it here.
