[Resolved] When I change the language for Arabic, the donation form stop work

Hi there,

Thanks for letting us know the correct page.

Just to make sure, do we have your authorization to make a copy of the website and migrate it into another server? In order to perform more complex tests without compromising the live production.

Please keep us posted about it. Thank you.

Hi there,

Thanks for your patience.

We have applied the workaround of the mentioned errata page: https://wpml.org/errata/give-donation-fatal-error-when-trying-to-update-or-translate-a-form/, and everything seems to be fine now. Could you please review it?

Looking forward to your reply. Thank you.

Regards,
Mateus.

Hi there,

Since you haven't provided the exact step-by-step in order to reproduce the issue previously, I thought that the problem was that we were not able to update the Arabic donation form in the backend - which indeed was occurring, and could be solved with the solution in the errata.

But let's go into the error you just mentioned, related to filling and sending the form in the frontend:

Error: An occurred while processing the donation with the gateway. Please try your donation again.

If we go to the WP Dashboard -> Contributions -> Tools -> Logs tab, we'll see that an error with description 'stripe error', category 'payment', and source 'give core' is registered any time we try to send the Arabic form. Now, if we open its details:

{
    "post_title": "Stripe Error",
    "post_content": "The Stripe Gateway returned an error while creating the Checkout Session. Details: (Status 400) (Request req_jmkKmmY8Iis9y8) Invalid locale: must be one of auto, bg, cs, da, de, el, en, en-GB, es, es-419, et, fi, fil, fr, fr-CA, hr, hu, id, it, ja, ko, lt, lv, ms, mt, nb, nl, pl, pt, pt-BR, ro, ru, sk, sl, sv, th, tr, vi, zh, zh-HK, or zh-TW",
    "post_parent": 0,
    "log_type": "gateway_error",
    "file": "wp-content/plugins/give/includes/gateways/functions.php",
    "line": 299,
    "function": "add",
    "class": "Give_Logging"
}

The 'invalid locale' indicates that the language is not included for the payment gateway Stripe. And if we check in their official website, we cannot see 'Arabic' in the list of supported languages: hidden link

Sorry, but I'm afraid this does not seem related to our plugin at all. You could set an Arabic website without WPML, and the setup with Stripe and Give WP wouldn't work well together.

Therefore, what I can suggest in this scenario is that you try to contact the Give WP support team and check if they have any way to workaround this situation.

I hope this information is clear and helps you to solve the issue. Please let us know.

Regards,
Mateus.