This thread is resolved. Here is a description of the problem and solution.
Problem: You are trying to translate a product using WPML, but the process 'stalls' after translating some lines in the content, requiring a restart of WooCommerce to continue. Solution: If you're experiencing this issue, we recommend trying the following steps: 1. Check if this problem occurs with specific products. 2. Try using an alternative browser to see if the issue persists. 3. Contact your hosting provider to ensure they are not blocking the following domains, and request them to whitelist them if necessary:
wpml.org
cdn.wpml.org
api.wpml.org
api.toolset.com
cloudfront.net
If these steps do not resolve the issue, it might be due to an outdated solution or a different underlying problem. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
If the problem persists, please open a new support ticket with us for further assistance at WPML support forum.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
I opened the link you provided and overlooked the issue. To assist you more effectively, please provide a detailed explanation of the problem you are experiencing.
In some cases, screenshots can help clarify any confusion or miscommunication. If you want to provide a screenshot, please use the "upload an image" feature below the comment section.
I can’t reproduce the stall at this moment, it happens 2 or 3 times a day.
I can’t make it more explicite see below
I translate a product in one of the 5 other languages on my website. During translation ( I translated for example 5 lines) WPML stalls complete, I can wait ten minutes or more but there will is no change of progress ( also none fault codes). The only thing I can do is to restart Woocommerce.
Could you please elaborate on what you mean by "The only thing I can do is to restart WooCommerce"?
I recommend updating WooCommerce and WPML String Translation to the latest versions. The most recent version of WPML String Translation is available under "My Account -> Downloads" on this site. Instructions for updating can be found here: http://wpml.org/faq/install-wpml/.
If you do not see the updates, you may need to click the "Check for updates" button in the Plugins → Add New Plugin → Commercial tab.
Are there any entries in the Advanced Translation Editor Error Logs located in WPML → Support?
Please remember to back up your database before proceeding.
I need to request temporary access (wp-admin and FTP) to your site—preferably to a test site where the problem has been replicated if possible—in order to be of better help. When you log in to leave your next reply, you will find the needed fields below the comment area. The information you will enter is private, meaning only you and I can see and access it.
Can you also show me a screenshot of how you restart Woocommerce to proceed?
Thank you for the update. I have removed the credentials from your replies, as you included them in the private field.
I reviewed the product remschakelset for the Yamaha MT-09 using the Chrome browser and was able to complete the translation.
Is there a specific product you would like me to test? Have you tried checking with an alternative browser? Do you have specific steps to replicate the issue?
