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This thread is resolved. Here is a description of the problem and solution.

Problem:
You have 60000 credits assigned for automatic translation on your WPML account, but they are not showing up on your website, and you receive a message stating 'You don’t have enough credits to translate automatically!' when attempting to translate.
Solution:
This issue might occur if you have uninstalled/reset WPML or reinstalled/set up WordPress from scratch, which generates a new automatic translation account ID, leaving the credits in the old account. Here’s how you can resolve this:
1. Visit https://wpml.org/account and use the 'add/remove credits' button to move the credits back to your WPML.org account.
2. Then, go to https://wpml.org/account/sites/, remove the current site key, and generate a new one.
3. On your website's backend, navigate to Plugins > Add new > Commercial, unregister WPML from the old key, and re-register it with the new key.
4. Re-add the credits to your site by following the steps here: https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.

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Last updated by Mihai Apetrei 2 months, 2 weeks ago.

Assisted by: Mihai Apetrei.

Author Posts
November 15, 2024 at 3:04 pm #16409052

nemanjaB

Background of the issue:
I have 60000 credits assigned to hidden link for automatic translation using WPML.

Symptoms:
The credits are not showing up on the website, and when I try to translate something, it says 'You don’t have enough credits to translate automatically!'

Questions:
How can I sync credits with this website?

November 15, 2024 at 4:02 pm #16409248

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Hi there.

I'm sorry to hear that you are going through this and I'm here to help you resolve this.

Those credits probably got stuck.

So, please let me explain why I think this situation with the credits might be happening.

When you initially install and set up WPML, an automatic translation account id is created automatically in the process.

If you uninstall/reset WPML or reinstall/set WordPress from scratch, a new automatic translation account ID will be generated, and the credits will remain in the old account.

On this page (https://wpml.org/account), can you click the "add/remove credits” button and move the credits back to your WPML.org account?

Then, please go here (https://wpml.org/account/sites/) > remove the current site key > generate a new one > then go to your website's backend > Plugins > Add new > Commercial > UNregister WPML from the old key > RE-register WPML with the new key.

Now, you can re-add the credits to your site by following the steps here:
https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/

Please let me know if that works fine for you.

Mihai Apetrei