classic translation editor cannot translate images

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Supporter timezone: Asia/Singapore (GMT+08:00)

Tagged: Bug

This topic contains 27 replies, has 2 voices.

Last updated by Kor 1 year, 5 months ago.

Assisted by: Kor.

Author	Posts
October 5, 2022 at 4:45 pm
yusufK-2	it happens in all translations.. at the end of the classic translation editor there must be images to translate as well but thery are not visible anymore
October 5, 2022 at 5:50 pm
October 6, 2022 at 6:47 pm #12196855
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Hi there, Thanks for your patience. Sorry, we would need a site snapshot to continue with the troubleshooting. Or can we have your permission to create a snapshot on our own? We usually recommend the free Plugin “Duplicator” for this purpose. If you already know how Duplicator works ( https://wordpress.org/plugins/duplicator/),please skip the following steps and just send me the archive file you downloaded. ★ Duplicator Instructions hidden link https://wpml.org/faq/provide-supporters-copy-site/ If the file is too large (more than 400M), please use the Duplicator file filters to remove the cache, the wp-uploads directory, the media, and the archive files. Send me the link to the archive file (you probably want to use Google Drive, Dropbox, or similar services, as the snapshot file will be quite big). Your next reply will be private, which means that only you and I will be able to see it and have access to it. You can paste the link to the file there. Once the problem is resolved I will delete the local site. Thanks! Kor
October 7, 2022 at 9:54 am #12200473
yusufK-2	Hi Kor, Thanks for your message, yes you can create a snapshot on your own. Sorry I always had problem with duplicator plugin. Regards, Yusuf
October 9, 2022 at 9:14 am #12208207
yusufK-2	Kor hi, do you have any news, did you understand what is the problem, I need to work in the platform sorry.
October 10, 2022 at 5:08 pm #12215217
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Hi there, Thanks for your patience. I'm sorry for the delay in response due to weekends. Could you please share your Website WP admin access here? The access token you shared earlier no longer works. Your following answer will be private, which means only you and I have access to it. Thanks! Kor
October 10, 2022 at 5:24 pm
October 11, 2022 at 6:46 pm #12222853
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Hi there, I've tested it on our sandbox site here hidden link with the older version 4.5.9 and could you check this post hidden link and see if it's what you're looking for? In my example, you can translate the image separately. Let me know how it goes. Thanks! Kor
October 11, 2022 at 8:06 pm #12223115
yusufK-2	Sorry you still didnt understand what is the problem, I will try another supporter sorry.
October 12, 2022 at 12:12 pm #12227179
yusufK-2	Dear Kor, My problem regarding to translate on the "classic translation editor", I don't have problem with the translating the images seperately.
October 12, 2022 at 6:49 pm #12229737
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Hi there, Thanks for your reply. I'm sorry for the misunderstanding. I've attached an image for our reference and are you saying you used to have images in the Classic Translation Editor similar to the screenshot? If this is what you meant, do you still remember from which version did you update while it was still working previously? Or have you made any changes that cause this? If this is still not what you're trying to explain, please provide a screen recording for a better explanation regarding your issue. Thanks! Kor
October 12, 2022 at 7:43 pm #12229937
yusufK-2	Hello again, Yes I meant the images in Classic Translation Editor as you attached. As I remember I didn't make any update or changes, lastly it was working normal before 23 september. This problem occurs in some translations not in all of them. As an example the most of the languages translations have the problem in the following page; hidden link
October 13, 2022 at 4:40 pm #12237763
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Hi there, Thanks for your reply. Before I escalate this to our 2nd Tier Support, you mentioned that "This problem occurs in some translations not in all of them". May I know which post is working as intended? Could you maybe share the example link here so I can show this to our 2nd Tier Support? Thanks! Kor
October 13, 2022 at 9:00 pm #12238721
yusufK-2	Dear Kor, ok I will give you two links. The first link is translated completely and everything seems normal for all language translations. The second link has missing translations and if you check uncompleted translations in classic translation editor for each language you will see the problem. 1- hidden link 2- hidden link Thank you, Y Sipahi
October 14, 2022 at 6:20 pm #12244347
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Hi there, Thanks for your reply. I need to clarify one more thing. When I checked this page hidden link , I didn't see any images that could be translated separately. But instead, I could see the image titles and alt texts as shown in the attached screenshot. Are you saying that you want to be able to translate all image titles and alt texts directly using the "Classic Translation Editor" for all your posts? Thanks! Kor