I am trying to:
Translate Contact Forms 7 forms.
We use latest Contact Forms 7 Version, latest WPML core and latest Contact Forms 7 Multilingual add-on.
We have 2 forms in 2 languages and we insert them to a template via shortcodes (screenshot 1).
In the original language everything works as expected - both forms are rendered in their respektive divs (screenshot 2).
However, on the translated page only the first form is rendered and the second one is not shown - even the enclosing div is not rendered (screenshot 3).
When we deactivate the Contact Forms Multilingual add-on both forms are rendered correctly (of course only in the original language).
We suspect there is some error, but nothing relevant shows up in error.log and preliminary debugging hasn't brought us any insight into what might cause this.
Languages: English (English )Spanish (Español )Portuguese (Brazil) (Português )
Timezone: America/Sao_Paulo (GMT-03:00)
Hello, welcome to the WPML support Forum!
While you are waiting for one of my colleagues to take this ticket and work on it, let me provide you with first debugging steps or if I can perhaps help with the issue quickly.
If the issue persists, could you please send us some screenshots of the editing screen of the page that contains the form, and also the link to the page?
Thank you for your support.
Unfortunately, updates didn't help with the resolution of th problem.
The pages in question are:
Working: hidden link
Not working: hidden link
You will need to be logged in to access the translated page, so please let me know how would you like the access credentials be delivered.
To reproduce the issue:
Try to switch between "Mitteilung" "Offerteanfrage".
It works in the original language (German) but not in the translation (English).
For further investigation, I will require access details (wp-admin and FTP) to your site. Preferably to a test/staging site where the problem has been replicated if possible.
Before sharing access details:
***We always recommend to take full backup of your site (Files and Databse)***
You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you enter is private which means only you and I have access to it. Here is a screenshot of private reply where you should fill the private fields:
- hidden link
I tried to access the translated contact form page:
- hidden link
But I noticed that when I try to access the above translated contact page, it redirect me to home page.
On further investigation, I found that the translation language (English) you have set it as hidden. Is there any reason why you set the English as hidden language?
What if you unhide the English language and then check the contact form in English language - do you see it working?
Thank you for your feedback.
As I stated in my second to last message, you need to be logged in to see the translated page.
The translated language is hidden, because we are in process of translating the site and our client doesn't wish the incomplete translation to be visible to his customers until they are completed. That's what the "hide language" feature is for, I understand.
I have tested your proposal, before we contacted the support, but I retested it on your recommendation. This doesn't solve the problem, the issue remains and the second form remains missing.
If you'd like to briefly test yourself, if our problem has something to do with the language being hidden, you can briefly "unhide" the language and hide it again after your test is finished.
No, I will require duplicator copy of your site that will allow me to host your site on my local install and will play with it without effecting your production version.
