Hi, I have updated to latest version of WPML but my footer defaulted back to the default language, instead of the DE and ENG translations I had there before. Also the formatting is a bit off with the social media icons being in a column instead of next to each other - hidden link
As this is a live e-commerce site, I have restored back-up to return to original state with correct footer. Once WPML support staff is assigned, I will update to latest WPML version when we can troubleshoot without having disfunctional footer for days impacting my customers.
The issue originally appeared when I updated WPML CMS and WPML SEO plugins to latest version.
In order to not affect your website traffic - could you provide a copy of your site as per this article? We can then upgrade on a localserver and troubleshoot it freely.
I was able to take a clone of your site and install it on a localserver.
Here, if the widgets blocks where you marked the content as HTML are replaced with the "Custom HTML" block with the same content.....and the translated with STring Translations, then the texts are translating and the translated footer widgets appear as expected.
Here is a video where I hope to make it clearer: hidden link
I followed your video but the html block I have there are already in Custom HTML format according to WP. When I add Custom HTML, it just provides another HTML block. When I click on the options of that block, it mentions one of the options is to Remove the custom html block as per screenshot. The HTML and Custom HTML blocks are identical and behave the same.
Feel free to try in live.
Marcela
In this case, please do the following to fix your issue...then we can see if this is a "bug" on a sandbox site.
1. Install the Classic Widget plugin
2. Activate
3. Go to Appearance > Widgets
4. There, you can now select/replace the HTML widget with the "Custom HTML Widget".
5. After you are satisfied that they are translating, you can remove the Classic Widget plugin and the original Block widget with HTML content.
Surely, the translations should work without having to install yet another plugin. There are already too many as it is with WPML having 4 plugins at least.
It is really frustrating that every time WPML updates, my site gets broken.
The same issue happened already in the past and Bigul from WPML fixed it. Please check closed issues for the solution he found.
If I create widget using new plugin and then delete the plugin, wont the content of the plugin i.e. footer get deleted also? And what if I then want to update the content with the plugin uninstalled already? The website is not static.
