[Resolved] There has been a critical error on this website. Please check your site admin em

Hello,

Welcome to the WPML support forum. I will do my best to help you to resolve the issue.

Please share with us the WordPress debug.log(not WPML debug information) for collecting more details on this. Refer to this page for instructions https://wpml.org/documentation/support/debugging-wpml/

To enable WordPress Debug log, open your wp-config.php file of site root and look for define('WP_DEBUG', false);. Change it to:

// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );
 
// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );
 
// Disable display of errors and warnings 
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );

In this case, the errors will be saved to a debug.log log file inside the */wp-content/* directory. Please do the steps to reproduce the bug and check if you are getting any errors or warnings related to WPML in the log file.

If you can paste your debug.log to http://pastebin.com/index.php and provide me that link it would be great! (This is the cleanest way because sometimes the logs are long and create a complete mess of discussion).

--
Thanks!

Bigul

Hi Andy,

Thank you for the updates. Please fill the private details fields(including the FTP details) after a full site backup. I would like to access the admin area of your site for further checking.

Please refer to the following links for more details about our private information sharing policies.

https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

hidden link

--
Thanks!

Bigul

Hi Andy,

This conflict is happening because somehow the *_icl_translate_job* table is missing from the database. It works fine on my local copy after adding this missing table.

Please try the following steps after a full site backup and make sure the issue is existing or not.

1) Log in to your database server using a server-side tool like PHPMyAdmin(You can check with your hosting provider about this)
2) Select the relevant database
3) Run the following query

CREATE TABLE IF NOT EXISTS `wp_icl_translate_job` (
  `job_id` bigint(20) UNSIGNED NOT NULL AUTO_INCREMENT,
  `rid` bigint(20) UNSIGNED NOT NULL,
  `translator_id` int(10) UNSIGNED NOT NULL,
  `translated` tinyint(3) UNSIGNED NOT NULL DEFAULT '0',
  `manager_id` int(10) UNSIGNED NOT NULL,
  `revision` int(10) UNSIGNED DEFAULT NULL,
  `title` varchar(160) COLLATE utf8mb4_unicode_520_ci DEFAULT NULL,
  `deadline_date` datetime DEFAULT NULL,
  `completed_date` datetime DEFAULT NULL,
  `editor` varchar(16) COLLATE utf8mb4_unicode_520_ci DEFAULT NULL,
  `editor_job_id` bigint(20) UNSIGNED DEFAULT NULL,
  `edit_timestamp` int(11) UNSIGNED DEFAULT NULL,
  `automatic` tinyint(3) UNSIGNED NOT NULL DEFAULT '0',
  `ate_sync_count` int(6) UNSIGNED DEFAULT '0',
  PRIMARY KEY (`job_id`),
  KEY `rid` (`rid`,`translator_id`)
) DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_520_ci;

--
Thanks!

Bigul