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Supporter timezone: Asia/Jerusalem (GMT+02:00)

This topic contains 2 replies, has 3 voices.

Last updated by Itamar 1 year, 2 months ago.

Assisted by: Itamar.

Author Posts
December 15, 2023 at 5:53 pm #15075695

piotrk-48

I am trying to: site is crashing

Link to a page where the issue can be seen:

I expected to see:

Instead, I got:

December 18, 2023 at 5:09 pm #15086483

Alejandro
Supporter

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Rome (GMT+01:00)

Hello!

I'll help you get started while a supporter takes your case.

1) Can you please provide more information on the matter so we can understand how to continue? You can follow this guide to find it: https://wpml.org/faq/provide-debug-information-faster-support/

2) Could you please check if there are any warnings or errors in the debug.log: https://wpml.org/documentation/support/debugging-wpml/

Try to recreate the issue (maybe deactivate and reactivate WPML) after adding the code from the link to your wp-config.php file, and then go to the "wp-content" folder in your WordPress installation.

If there were any issues on the site, a file called "debug.log" will appear. If you find it, please upload it to your preferred storage platform (Google Drive, Dropbox, etc.) and share the link to me in your reply (make sure it's shared with the right permissions so I can access its content).

I have enabled the correct fields for them found on your next reply and all that info will help us understand how to continue.

Regards,

December 24, 2023 at 1:27 pm #15124297

Itamar
Supporter

Languages: English (English ) Hebrew (עברית )

Timezone: Asia/Jerusalem (GMT+02:00)

Hi, and thanks for sending us the debug information.

I can not say why your site crashed according to the debug information. We need more information. Please check for any PHP errors while this crash occurs.

If the problem persists, please share WordPress's debug log (not WPML debug information) with us.

Please check this page for instructions.

https://wpml.org/documentation/support/debugging-wpml/

To enable it, open your wp-config.php file and look for

define('WP_DEBUG', false);

Change it to:

define('WP_DEBUG', true);
// Enable Debug logging to the /wp-content/debug.log file
define('WP_DEBUG_LOG', true);
// Disable display of errors and warnings
define('WP_DEBUG_DISPLAY', false);
@ini_set('display_errors', 0);

After this, repeat the action that causes the problem on your site. Repeat what causes your site to crash. In this case, the errors will be saved to a debug.log log file inside the /wp-content/ directory. Then please share the errors with us.

Regards,
Itamar.

The topic ‘[Closed] translated site is crashing every few days’ is closed to new replies.