Using automatic translation

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Supporter timezone: America/Los_Angeles (GMT-08:00)

Tagged: Credits

This topic contains 3 replies, has 0 voices.

Last updated by Bobby 2 weeks, 1 day ago.

Assisted by: Bobby.

Author	Posts
December 12, 2024 at 2:08 pm #16508152
bjoernlexius	Background of the issue: I am trying to use the credits I purchased for automatic translation on my WordPress site using WPML. I have 62k credits added to the site. Symptoms: I receive a message saying 'You don't have enough credits to translate automatically. Contact the website's owner to request more credits.' Additionally, there is a problem connecting to automatic translation, and I am advised to check my internet connection. Questions: Why am I receiving a message about insufficient credits despite having 62k credits? What could be causing the connection issue with automatic translation?
December 12, 2024 at 2:23 pm #16508322
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Hi there. Currently, I don't see any credits assigned to this site: hafenliebe-weddingphotography.com However, I can see that you assigned a good amount of credits on a different site (a total of 130k credits). There's a chance those credits probably got stuck. On this page (https://wpml.org/account), can you click the "add/remove credits” blue button and move the credits back to your WPML.org account? Then, please go here (https://wpml.org/account/sites/) > remove the current site key > generate a new one > then go to your website's backend > Plugins > Add new > Commercial > UNregister WPML from the old key > RE-register WPML with the new key. Now, you can re-add the credits to your site by following the steps here: https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/ Please let us know if that works fine for you. Mihai Apetrei
December 12, 2024 at 2:33 pm #16508371
bjoernlexius	Thanks your your quick reply. I did all of these steps, but the issue is the same. In Translation Management -> Tools, it's still telling me to check my internet connection. When I go to translate a page, I still see "not enough credits". Anything else I can try?
December 12, 2024 at 6:45 pm #16509297
Bobby Supporter Languages: English (English ) Timezone: America/Los_Angeles (GMT-08:00)	Hi there, When reviewing your account I can see the following: Deposited credits: 132000 Used credits: 13220 Available credits: 118780 You should be able to go to WPML->Translation Management and start working with your credits. These credits are under this website: hidden link Are you possibly working under another domain?

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