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[Closed] WPML didn't manage to translate this page + ate error

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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 24 replies, has 2 voices.

Last updated by Kor 1 year, 2 months ago.

Assisted by: Kor.

Author Posts
January 7, 2023 at 5:32 pm #12769103

thomasP-32

Hi there,
I'm recovering a website that requires a lot of debugging. I am currently facing a few issues with WPML. I believe someone had tried to use Polylang too, anyhow, I've deleted all Polylang, reinstated WPML, and tried to translate soem pages but I'm facing some errors.

I've seen other threads with the same errors but I no fixes, so I guess you maye need to take a look.

I can provide credentials to the BO if need be.
January 9, 2023 at 5:12 am #12772949

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks for contacting WPML support.

I would need to take a closer look at your site. So I would need to request temporary access (WP-Admin and FTP) preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed

IMPORTANT: Please, note, a backup is required for security reasons, and to avoid any data loss, you can use the https://wordpress.org/plugins/updraftplus/plugin for these backup needs.

Your following answer will be private, which means only you and I have access to it.

✙ I would need your permission to de-activate and re-activate Plugins and the Theme and to change configurations on the site if required. This is also a reason the backup is critical.

Thanks!

Kor
January 9, 2023 at 4:20 pm #12778947

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks for your reply.

I've checked WPML error logs hidden link and I can see this error message. "Unable to authenticate".

Could you please generate a new site key and enter it here? hidden link . You need to click on the "Unregister WPML from this site" before you an replace it with a new key.

Let me know how it goes.

Thanks!

Kor
January 9, 2023 at 4:52 pm #12779117

thomasP-32

Hi Kor,
Thanks for your help. I've tried generating a new key, and I'm getting the same error.
WPML didn't manage to translate this page.
Thanks,
Thomas
January 10, 2023 at 3:48 pm #12786771

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks for your reply.

Sorry for the delays. Could you please restore the site and share FTP access here so that I can check on the server error logs?

Your following answer will be private, which means only you and I have access to it.

Thanks!

Kor
January 12, 2023 at 6:36 pm #12808677

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks, for your patience. I've reported this to our 2nd Tier Support and they will look into this for you. I will come back to you once I've feedback.

Thanks!

Kor
January 15, 2023 at 5:54 pm #12822365

thomasP-32

Hi Kor, thanks for your help. FYI I made a backup back tol lastSunday to be able to carry on working on the website in the meantime.
Hope you'll be able to fix it soon.
Best,
Thomas
January 16, 2023 at 11:45 am #12826269

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks for your patience.

I have feedback from our 2nd Tier Support and could you please contact your hosting provider and ask them to whitelist the IP address listed below?

50.17.28.170,
52.71.23.228,
54.192.235.65,
54.230.159.124,
107.20.238.249

Once it's whitelisted, try translating a page and see if it helps.

Let me know how it goes.

Thanks!

Kor
January 16, 2023 at 12:14 pm #12826535

thomasP-32

Hi Kor,
WP Engine whitelisted those, but,still no luck.

This is what I got from them:

"Alrighty, all done! I didnt see any of those IP addresses blocked so I am not sure if this will fix anything, but the task you've asked for has been done."
January 16, 2023 at 3:00 pm #12827571

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks for your reply.

I'll get a 2nd Tier Support to take another look at it.

Sorry again for the inconvenience.

Thanks!

Kor
January 17, 2023 at 8:28 am #12831591

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks for your patience.

Sorry, we would need a site snapshot to continue with the troubleshooting. Or can we have your permission to create a snapshot on our own?

We usually recommend the free Plugin “Duplicator” for this purpose.

If you already know how Duplicator works ( https://wordpress.org/plugins/duplicator/),please skip the following steps and just send me the archive file you downloaded.

★ Duplicator Instructions hidden link https://wpml.org/faq/provide-supporters-copy-site/

If the file is too large (more than 400M), please use the Duplicator file filters to remove the cache, the wp-uploads directory, the media, and the archive files.

Send me the link to the archive file (you probably want to use Google Drive, Dropbox, or similar services, as the snapshot file will be quite big).

Your next reply will be private, which means that only you and I will be able to see it and have access to it.

You can paste the link to the file there.

Once the problem is resolved I will delete the local site.

Thanks!

Kor
January 18, 2023 at 3:18 pm #12844347

thomasP-32

Hi Kor, any luck on this? My client is becoming a little impatient and I'd love to be able give him some good news 🙂
January 18, 2023 at 4:15 pm #12844801

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks for your reply.

I've updated the report to our 2nd Tier Support with the required information for further investigation and will return to you once I've feedback.

Sorry again for the delay and the inconvenience.

Thanks!

Kor
January 19, 2023 at 5:10 pm #12853233

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks for your reply.

I've received feedback from our 2nd Tier Support and they have some questions that needed to be answered from your end. ATE stands for Advanced Translation Editor https://wpml.org/documentation/translating-your-contents/advanced-translation-editor/

1. Is it first-time you are activating ATE on the staging site?

2. Are you using ATE on live site?

3. ATE is working on live site?

Let me know and I'll share your answers with them.

Thanks!

Kor
January 26, 2023 at 7:41 am #12895137

thomasP-32

Hi Kor,

The reply I got regarding that is:
1. Yes, first time on staging site
2. No
3. No

I'm looking into getting access to the live site to check whether it's working or not. Anyhow, do you any form of workaround for the moment because I need to finish this website asap?

Best,

Thomas

The topic ‘[Closed] WPML didn't manage to translate this page + ate error’ is closed to new replies.