WPML "stalls" during translation.

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Supporter timezone: Europe/Kyiv (GMT+02:00)

Tagged: Exception

This topic contains 17 replies, has 0 voices.

Last updated by Andrey 19 hours, 38 minutes ago.

Assisted by: Andrey.

Author	Posts
January 8, 2025 at 12:53 pm #16573406
koenK-6	Background of the issue: I am trying to translate a product using WPML. The issue can be seen on this page: hidden link. Symptoms: WPML 'stalls' during translation after translating some lines in the content. I have to restart WooCommerce completely to continue. Questions:
January 8, 2025 at 1:23 pm #16573631
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	Thank you for contacting WPML support. I opened the link you provided and overlooked the issue. To assist you more effectively, please provide a detailed explanation of the problem you are experiencing. In some cases, screenshots can help clarify any confusion or miscommunication. If you want to provide a screenshot, please use the "upload an image" feature below the comment section.
January 8, 2025 at 1:34 pm #16573671
koenK-6	Hello, I can’t reproduce the stall at this moment, it happens 2 or 3 times a day. I can’t make it more explicite see below I translate a product in one of the 5 other languages on my website. During translation ( I translated for example 5 lines) WPML stalls complete, I can wait ten minutes or more but there will is no change of progress ( also none fault codes). The only thing I can do is to restart Woocommerce. kind regards, Archie
January 8, 2025 at 1:51 pm #16573773
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	Thank you for your feedback, Archie. Could you please elaborate on what you mean by "The only thing I can do is to restart WooCommerce"? I recommend updating WooCommerce and WPML String Translation to the latest versions. The most recent version of WPML String Translation is available under "My Account -> Downloads" on this site. Instructions for updating can be found here: http://wpml.org/faq/install-wpml/. If you do not see the updates, you may need to click the "Check for updates" button in the Plugins → Add New Plugin → Commercial tab. Are there any entries in the Advanced Translation Editor Error Logs located in WPML → Support? Please remember to back up your database before proceeding.
January 8, 2025 at 1:56 pm #16573808
koenK-6	I will try updating to the latest versions. Will let you know. Please don't close this issue for now
January 8, 2025 at 2:31 pm #16573931
koenK-6	I updated Woocommerce and WPML string translation. There is no change. Again WPML stops and doesn't move at all. See the screenprint
January 8, 2025 at 4:11 pm #16574441
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	Are you automatically translating it? In the screenshots, I can see that not all row translations are completed. Are you not able to complete them?
January 8, 2025 at 4:23 pm #16574499
koenK-6	No I don't use automatic translation. The whole point is that I can't do anything in this screen anymore. Nothing works, it totally freezes. I have to restart Woocommerce to proceed.
January 9, 2025 at 2:09 pm #16578211
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	Thank you for the explanation. I need to request temporary access (wp-admin and FTP) to your site—preferably to a test site where the problem has been replicated if possible—in order to be of better help. When you log in to leave your next reply, you will find the needed fields below the comment area. The information you will enter is private, meaning only you and I can see and access it. Can you also show me a screenshot of how you restart Woocommerce to proceed?
January 9, 2025 at 4:10 pm #16578851
koenK-6	I will create a recent test site. Will update later. Restart can't be shown in screenprint. I simply close the browser start the browser again and login to admin.
January 10, 2025 at 8:14 am #16580534
koenK-6	Hello, I need your outgoing IP
January 13, 2025 at 8:57 pm #16590744
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	My IP is dynamic. Currently, it is 109.227.66.53. The following reply is private.
January 14, 2025 at 8:53 am #16591877
koenK-6	[Removed]
January 14, 2025 at 3:44 pm #16593806
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	Thank you for the update. I have removed the credentials from your replies, as you included them in the private field. I reviewed the product remschakelset for the Yamaha MT-09 using the Chrome browser and was able to complete the translation. Is there a specific product you would like me to test? Have you tried checking with an alternative browser? Do you have specific steps to replicate the issue? I have attached the screenshots.
January 15, 2025 at 2:05 pm #16597580
koenK-6	Hello, It happens after translating several products, I don't have steps to replicate the issue. To replicate the issue you have to translate all languages of the product. And that repeating with several products.