Avada options top header content tranlsation failing, again

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was trying to translate the phone number in the header content from Catalan to Spanish and English using the Avada theme options, but the translations were not displaying correctly. The string was translated in WPML String Translation, but the issue persisted with incorrect translations showing or the fields being empty.

Solution:
1. Navigate to Avada-> Options-> Header.
2. Switch the language using the top admin bar.
3. Enter the translated phone string for the respective language.
4. Save the settings.

Additionally, the English string was incorrectly flagged as Catalan in the String Translation. We corrected the source language, which resolved the issue.

Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the problem persists, we recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.

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Tagged: Exception

This topic contains 12 replies, has 3 voices.

Last updated by Osama Mersal 1 week, 6 days ago.

Assisted by: Osama Mersal.

Author	Posts
April 14, 2024 at 1:50 pm #15515970
dosvisual.com	I am trying to: translate Avada> Options> header> Header Content> Phone Number For Contact Info> from CAT to ESP and ENG. CAT "Festival de Cinema LGTBI • Del 6 al 16 de juny 2024 • A l´Institut Francès" hidden link Link to a page where the issue can be seen: ESP hidden link ENG hidden link I expected to see: ESP "Festival de Cine LGTBI • Del 6 al 16 de junio 2024 • En el Instituto Francés" ENG "Festival de Cinema LGTBI • Del 6 al 16 de juny 2024 • A l´Institut Francès" Instead, I got: Empty. 1) The string is correctly translated in WPML> String translation. 2) On AVADA> Options... I set up the CAT text and erased the ESP and ENG versions. Then tried both saving the CAT text for "All languages" and then individually in each language. if I set the translated text here, it displays the english translation in spanish and an old translation in english. A mess. I cleared WPML´s cache and strings many times, it did not work. I´ve had this problem for years now 🙁
April 15, 2024 at 10:14 am #15518945
Waqas Bin Hasan Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Hi, Thank you for contacting the support. Meanwhile this ticket is attended by one of my colleagues, can you check by updating WPML plugins to the latest versions? If problem continues to appear, please check with only Avada parent theme and WPML plugins. IMPORTANT: Take full backup of your website and database beforehand. Regards.
April 15, 2024 at 3:12 pm #15521032
dosvisual.com	Hi Waqas Wpml updated. Did you fix this bug specifically on the last update? The bug is still there, I´ve had it for years, as I already mentioned. The problem is between WPML and Avada options. Can you please debug further and let me know which steps I should follow for the translated string to show up in place on the front end? Thank you
April 16, 2024 at 10:28 am #15524166
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, I'm Osama from WPML forums support. I'll be glad to help you today. I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP) Preferably to a test site where the problem has been replicated. Your answer will be private, meaning only you and I can access it. ❌ Please backup your database and website ❌ ✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical. ✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site. Best regards, Osama
April 16, 2024 at 10:46 am #15524245
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, Please check the user name because I got the following error. (Error: Username *** is not registered on this website. If you're not sure of your username, try your email address. 1 login attempt remaining) Best regards, Osama
April 16, 2024 at 10:50 am #15524267
dosvisual.com	So sorry! Fixed
April 16, 2024 at 11:01 am #15524412
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, Thanks for the access details. Please check the following steps: 1- Go to Avada-> Options-> Header 2- Switch the language from the top admin bar 3- Add the translated phone string 4- Save the settings Please check if the translated header has the correct string. (hidden link) Best regards, Osama
April 16, 2024 at 11:13 am #15524514
dosvisual.com	Hi Osama No, it´s not displaying the right string > "From June 6 to 16, 2024 • At the French Institute" (the one displaying is an old one). The right string is > FIRE!! LGTBI Cinema Festival • From June 6 to 16, 2024 • At the French Institute
April 16, 2024 at 11:15 am #15524537
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, You can change it to the correct one. I added the one I found in String Translation to test if it will show correctly. Please check the following steps: 1- Go to Avada-> Options-> Header 2- Switch the language from the top admin bar to English 3- Change the translated phone string 4- Save the settings Best regards, Osama
April 16, 2024 at 11:30 am #15524626
dosvisual.com	Thanks, I know that should work, but it doesn´t. it still displays the old string. Please see this video> hidden link
April 16, 2024 at 11:37 am #15524710
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, I didn't have access to the Google Drive file. However, I was able to fix the issue by changing the string in the Avada options and String Translation. (hidden link) Please check if it works correctly. (hidden link) Best regards, Osama
April 16, 2024 at 11:57 am #15524859
dosvisual.com	Hi, it works now, thanks. Itried that same thing SO many times without success. What did you do?
April 16, 2024 at 12:20 pm #15525148
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, The English string was flagged as Catalan in the String Translation, so I changed the source language, which fixed the issue. Best regards, Osama
April 16, 2024 at 12:33 pm #15525413
dosvisual.com	Great, thanks!

dosvisual.com confirmed that the issue was resolved on 2024-04-16 12:33:40.
This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.