Background of the issue:
I am trying to troubleshoot why various parts of my site have not been translated, such as various ACF fields. In this process, I have been 'retranslating' pages to check if fixes have rectified the issues. My understanding was that content would only be translated once, as confirmed in a previous support ticket. However, the current site I am working on is using exactly the same content, so it makes no sense why translation credits are being used to translate a page. See ticket: https://wpml.org/forums/topic/accessing-translation-memory-when-sharing-a-wpml-account/ At the time of this email, I have only translated 18 pages with a total of 9495 words. Link to a page where the issue can be seen: hidden link
Symptoms:
Translation credits have been used to translate the whole page, not just the section that has been made translatable since the previous translation. I expected only 18,990 translation credits to be used, but 33,758 credits appear to have been used.
Questions:
Why are translation credits being used for content that has already been translated?
How can I ensure that only new or changed content uses translation credits?
I am a little confused. I wasn't asking about sharing credits between sites. I was asking why translation credits were being used when an already translated page was sent to be re-translated. To be clear, the content on the pages did not change in between translations and the phrasing was identical, yet additional translation credits were used when the page was retranslated.
A total of 18,990 translation credits (2 per translated word) should have been used to translate the content on the URLs listed in the screengrab of the translation management page. However, a total of 33,758 credits appear to have been used - I included the total number of credits available in the screengrab at the point of submitting this support ticket.
I calculate that we have lost 14,768 translation credits.
Please can these be added back to blackfords.com account? And can you tell us why credits were used when the translations had already been made and should have been in the site's translation memory?
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hello,
I would like to inform you that we made an exception and credited 14,768 credits to your account.
Take kindly note, that usually if you migrate a site or set up a staging site, you should see a WPML migration banner on the WordPress Dashboard.
Inside the banner, you can select if the new site is a copy of the old site, or in case the old site does not exist anymore you can move the site. This banner will then send the information about the site to our system.
Did you see such a banner? If not, may I ask you how you set up the new site?
Did you maybe use a completely new WordPress install and simply import the content from the old site?
To confirm again, there was no new site. We did not migrate anything, so there was no need to connect another site to this site. I was just retranslating pages that had already been translated to trigger fixes made to the settings/template.
I was asking: why were translation credits being used when a page was re-translated if that page had already been translated by the automatic translator and no edits had been made?
My understanding was that if an edit was made to an English language version of a page and that page had previously been translated by the automatic translator, when the page was re-translated only the content that had been changed would use up any translation credits. Isn't that how it should work?
To reconfirm, we did not make any edits to the original content. This is why I was surprised that translation credits were being used and I escalated the issue to WPML support.
I am pleased that you reimbursed us for the credits that were used up in this way, but I am concerned that if we re-translate a page in the future, for the purpose of updating one sentence or one sub-heading, we will be charged for retranslating the whole page.
It seems like there is no further advice you can give and we should just raise the issue when it happens again.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Please provide admin access to the site and name me an example content on which I can replicate the issue.
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