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This topic contains 1 reply, has 2 voices.

Last updated by Carlos Rojas 1 year, 3 months ago.

Assisted by: Carlos Rojas.

Author Posts
September 10, 2023 at 5:11 pm #14371791

borislavM

I am trying to:

Set an agent for a property on different languages (explanation: we have 2 agents and 9 languages. So on the web a property showing with a contact details of one of the 2 agents, depends on the language).
By default there are contact details of the Agency (LA BELLA VITA Real Estate). So after each automatic translation we manually choosing agent for each translation (the best would be for us if it's assign automatically, setting the same agent chosen for the main language - english), but lately even if we choose the agent and save the changes, it's showing strangely, in Cyrillic, and if you back to the setting the field is empty again, so you need to repeat the action.

Link to a page where the issue can be seen:

hidden link
(lets's take an example with spanish)
The name of the agent is shown in Cyrillic.

I expected to see:
Name of the agent on the language of translation.
On wordpress side changes that is saved one time stay there.
And the best would be if the same agent chosen on the main language be assigned to all the translation.

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September 11, 2023 at 5:21 pm #14378753

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hello,
Thank you for contacting us

1.- It seems that the option for choosing the agent is a custom field. I kindly ask you to follow this guide: https://wpml.org/documentation/getting-started-guide/translating-custom-fields/ and set the agent field as 'Copy'. Then double-check if the issue disappeared.

2.- Please create a full backup of the site and update all outdated plugins and themes, specially the WPML plugins (in Plugins -> Add new -> Commercial tab)

Looking forward to your message.
Regards,
Carlos