Home›Support›English Support›[Resolved] I need a help in my site. I'm facing issue while translating the Woocomerce product.
[Resolved] I need a help in my site. I'm facing issue while translating the Woocomerce product.
This thread is resolved. Here is a description of the problem and solution.
Problem: The client was experiencing issues with translating a WooCommerce composite product into Italian using WPML. The translation process was not functioning correctly, sometimes affecting the default English product as well. Specifically, when scenarios were added to composite products, the component dropdown options were not displaying correctly in the Italian version, though they worked fine in English.
Solution: We advised the client to ensure that all plugins were up to date and to use the Advanced Translation Editor (ATE) for translating products. It was important to translate using ATE rather than the WordPress Editor to avoid issues with saving changes and to ensure the translation process was handled correctly by WPML. We also suggested translating the products step-by-step using ATE and checking if the issue persisted. If problems continued, we recommended deactivating the WPML plugins temporarily to verify if the issue was indeed related to WPML or if it was an issue with the WooCommerce Composite Products plugin.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket here.
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Background of the issue:
I am developing a site and have created a composite product. I am trying to translate this product into Italian using WPML, but it is not translating properly. Sometimes, it also affects the default English product. I have added composite product components and selection scenarios, which seem to cause issues.
Symptoms:
When I add scenarios to composite products, the component dropdown options are messed up. The English version works fine, but the Italian version does not.
Questions:
Why does adding scenarios to composite products affect the dropdown options?
How can I ensure the Italian translation does not break the English product?
If the issue is replicable, please let me know how to reproduce it so I can check it and consult our 2nd tier support team.
2) Could you please share your Debug information with me?
You can read a detailed explanation about it here. (http://wpml.org/faq/provide-debug-information-faster-support)
The debug info will give me much information about how your site is configured.
Hello WPML support team,
As I checked your sandbox site, I checked you guys just setup the woocommerce and WPML plugin.
But I got the issues in woocommerce composite product while translating it.
I had contact woocommerce support team and they checked all the stuff related to woocommerce and woocommerce composite product. Its working fine.
But when I translating the product in other language I'm getting the issues.
So that's why I created the staging site and shared with you.
So could you please refer my staging site which I shared with you and directly check the issue there ?
Thanks
Thanks for your reply. I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP) Preferably to a test site where the problem has been replicated.
Your answer will be private, meaning only you and I can access it.
❌ Please backup your database and website ❌
✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical.
✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.
I checked test product which you created in the site. But could you please translate that product and check both language product is working fine or not with all the scenarios and component?
I faced that issue when I translate the product in other language.
Sometime that issue occur in default language and sometime its appear in translated language.
So could you please review it and let me know?
Thanks
Is the video link understandable for you. Can you see the different behavior when Scenarios are active within English (original language) and Italian (WPML translated language)?
