Split: invoices page is blank

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This topic is split from https://wpml.org/forums/topic/no-option-for-automatic-translation-engines/

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Supporter timezone: Europe/Bucharest (GMT+03:00)

Tagged: ATE

This topic contains 12 replies, has 2 voices.

Last updated by Mihai Apetrei 3 days, 10 hours ago.

Assisted by: Mihai Apetrei.

Author	Posts
April 9, 2024 at 9:20 pm #15501745
Jasmin	Hello Mihai yes, I see them now, thanks. but still, if I click 'invoices' under WPML > Translation Management > Tools > invoices, it goes blank though.. can this be also fixed? Thank you! Jasmin
April 12, 2024 at 3:12 pm #15513347
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi Jasmin. 1. Can you please let me know if you ever had the chance to also try this method explained by my colleague here that allows you to get access to the invoice? This is an existing ticket where the same issue was happening for another customer. https://wpml.org/forums/topic/invoices-overview-empty-javascript-error/#post-14994701 2. I would also recommend a full website backup and then updating all the available plugins here: hidden link 3. I am not sure if step 2 will fix the issue but I also found some errors in the ATE logs here: hidden link ATE Server Communication - cURL error 28: Resolving timed out after 10000 milliseconds That might be the error that gets triggered when we try to see the invoices page so I recommend going over the steps mentioned in this other existing ticket here: https://wpml.org/forums/topic/split-can-not-connect-to-wpml-org/ Step 1 though should help you get access quickly to the invoices. Please let me know how things go. Mihai
April 15, 2024 at 12:23 am #15516842
Jasmin	Hello Mihai thank you, but I didn't have time yet to check. I will come back. Thanks! Jasmin
April 15, 2024 at 5:31 pm #15521451
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi Jasmin. Sure, no worries.
April 22, 2024 at 12:46 am #15547863
Jasmin	sorry.. still..
April 22, 2024 at 12:22 pm #15550216
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	No worries. I also recently had a customer who got this issue disappearing when they changed the server. That is what fixed the issue in that case. In the meantime, unless you have time to check, please also let me know if you want me to share any invoices with you: the latest one, latest two, three? Happy to send them to you via email. Just let me know.
April 23, 2024 at 12:22 pm #15555864
Jasmin	Hello Mihai It looks very complicated to make tests, at least for a person like me 🙂 I am very uncomfortable following this (https://wpml.org/forums/topic/split-can-not-connect-to-wpml-org/) as we had a serious issue in the past doing something similar. We lost a big portion of the human-done translation. At that time, WPML changed servers or proxies for ATE... something like that. We didn't change our server. I see the error logs hidden link which makes me wonder if we have a problem more than just invoice matter.. So, here are the questions: 1- What if we don't do anything, leave it as it is, but ask for an invoice just from time to time? 2- are these errors indicating a problem that we must take care? Thank you so much! Jasmin
April 23, 2024 at 1:30 pm #15556265
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi Jasmin. What you see here (hidden link) is definitely a serious issue (CURL 28). The cURL error 28 on the installer logs practically means there might be an issue with the server. Perhaps it is terminating the connection before the site gets a response from our servers. Actually, our team is not seeing any incoming requests from this site which means the requests probably aren't even leaving their site. Also, our Systems team checked and there is no block from our side. So you should check with the hosting/server support to see if the connections are being blocked by any firewall or other rules. In regards to the invoices, we are totally fine if you come back whenever you need it and ask for specific invoices but there is a chance that this issue might also be caused by the same server-related issues. If you go here (hidden link) and click the "check now" button at the top, you will see that we will get 2 red X-es which is proof that the site cannot connect to WPML. I hope that you will find this information helpful. 🙂 Mihai
April 24, 2024 at 11:43 pm #15562898
Jasmin	thank you, Mihai I just notice this notification, it never appeared before but just now. Please see images. I see that the API is disabled, if we enable it, it will be the solution.. not the server side? Jasmin
April 25, 2024 at 12:53 am #15563000
Jasmin	or is it possible that we set up the 'JS challenge' from Cloudflare? Jasmin
April 26, 2024 at 9:37 am #15569704
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi Jasmin. Unfortunately, I am not sure if that will solve the issue. The best option here is to get in touch with the hosting/server support and handle all these issues because our team confirmed that the blocks are not coming from our end. This is is 100% coming from something related to the server that holds the site files and database.
April 30, 2024 at 5:38 pm #15582376
Jasmin	Thank you, Mihai, I am checking with the hosting server.. LOVE Jasmin
May 1, 2024 at 11:04 pm #15585004
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi and thank you for the update. Hopefully they figure out what is going wrong and manage to fix this.