When sale ends price of product changes

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Tagged: Exception, WCML

This topic contains 10 replies, has 3 voices.

Last updated by Carlos Rojas 1 year, 1 month ago.

Assisted by: Carlos Rojas.

Author	Posts
September 1, 2023 at 9:58 am #14325705
victoriaK-4	I am trying to: we are using wpml multicurrency - after a sale ends - the price of the product changes. For example - Product cost 1499 sek. after sale ends product costs 149 sek. We are using sek, euro usd. The price change only happens in our default currency SEK Link to a page where the issue can be seen: I expected to see: Instead, I got:
September 1, 2023 at 11:47 am #14326319
Dražen Duvnjak Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+01:00)	Hello, in order to confirm this is related to WPML can you please follow the next steps: - Create a test staging site - Disable WPML there and make sure SEK is still your default currency - Check if the issue still happens. Let us know how it goes. Regards. Drazen
September 6, 2023 at 7:41 am #14349039
victoriaK-4	Hi Thanks I will test this and add my developer in to the conversation
September 6, 2023 at 9:50 am #14350427
Carlos Rojas Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00)	Hello, My name is Carlos and I will continue working on this ticket I will be waiting for the results on the staging site.
September 11, 2023 at 5:24 am #14372689
victoriaK-4	Hi Carlos, Great thank you. I have disabled wpml on the staging site and am testing the results of a sale on a few items. the sale needs to end by itself. So i can get back to you tomorrow with the results.
September 11, 2023 at 5:36 am #14372705
victoriaK-4	Hi again, WE have also changed the staging site, so I wonder if I can update that with the wpml link, as I see Staging.13 is the one that is linked to wpml, but now we have moved to Staging.14 thanks for your help,
September 11, 2023 at 8:19 am #14373479
Carlos Rojas Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00)	Hi there, I'm truly sorry but I don't understand your previous message 🙁 Can you please elaborate a little more so I can better understand?
September 17, 2023 at 5:37 am #14407395
victoriaK-4	Hi, The sale went off and the prices did not change, so we need to investigte this further. What I asked in my previous reply was that - We where using staging.13 before and wpml was linked to that to recieve updates, but have moved to an updated staging version .14 since wpml is linked to staginging.13 is it possible to transfer the staging to the new version to recieve updates . Thank you, I will return with login and ftp to staging.14
September 18, 2023 at 8:45 am #14410129
Carlos Rojas Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00)	Hi there, Yes, you can register this new staging site at https://wpml.org/account/ and/or you can share the translation credits (if applies) following the steps described in this link: https://wpml.org/documentation/automatic-translation/automatic-translation-subscription-for-multiple-sites/#:~:text=You%20can%20find%20the%20migration,and%20clicking%20the%20Tools%20tab.&text=Then%2C%20enter%20this%20code%20on,Expand%20the%20Connected%20Sites%20section. Please let me know if you need further assistance with this subject.
September 21, 2023 at 12:50 pm #14439169
victoriaK-4	Hi, I tested to deactivate Wpml and run a sale for some different products, both variable and single. After the sale finished automatically at 00.00 the prices did not change. therefore we need to ask wpml support to investigate this issue further. I have prepared user login to the stagins site
September 22, 2023 at 8:35 am #14444703
Carlos Rojas Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00)	Hi there, Thank you for your feedback Please follow these steps in the staging site and let me know the results: - Create a full backup of the site - Update any outdated plugins and themes - Flush the cache memory - Deactivate all plugins, including the WPML ones - Activate a default WordPress theme, like Twenty Twenty - Activate the WPML plugins, Woocommerce, Woocommerce and Multilingual & Multicurrency - Create a new product on sale and check if the issue disappeared - If the issue disappears, start by activating the theme and then the rest of the plugins, one by one, until the issue appears again and you find the culprit. The steps above will help us determine if the cause of the issue is one of the WPML plugins or a third-party functionality. Looking forward to your message.