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Supporter timezone: Europe/Madrid (GMT+01:00)

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This topic contains 5 replies, has 0 voices.

Last updated by giacomoL-4 52 minutes ago.

Assisted by: Carlos Rojas.

Author Posts
November 21, 2024 at 11:44 am #16428734

giacomoL-4

Background of the issue:
I am trying to import products in multiple languages using WPML with the WP All Import plugin. On my site animeimport.it, the WPML tab has vanished from the WP All Import plugin. I noticed that the method to import products in multiple languages has changed with the new updates. Interestingly, on another site, newmlwine.com, with the same configuration, the WPML tab is still present.

Symptoms:
The WPML tab in the WP All Import plugin has vanished on animeimport.it, preventing me from importing products in multiple languages.

Questions:
Why has the WPML tab vanished from the WP All Import plugin on animeimport.it?
How can I import products in multiple languages without the WPML tab?
Why does the WPML tab appear on newmlwine.com but not on animeimport.it with the same configuration?
Is there a way to import new products in multiple languages without having their IDs?

November 21, 2024 at 12:03 pm #16428806

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hello,
Thank you for contacting us

I suspect that there could be a conflict with a third-party functionality. To check if this is happening I kindly ask you to follow these steps:
- Create a full backup of the site or create a staging site with a copy of the live site
- Update any outdated plugins or themes
- Flush any cache memory that might exist
- Deactivate all plugins, including the WPML ones
- Activate a default WordPress theme, like Twenty Twenty
- Activate the WPML plugins, WP All Import and WPML All Import
- If the issue disappeared, start by activating the theme and then the rest of the plugins, one by one, until the issue reappears and you find the culprit.

Could you tell me the results of the steps described above?

Regards,
Carlos

November 21, 2024 at 12:21 pm #16428882

giacomoL-4

Before to do that may you please tell me if the right state is with or without the WPML tab inside the import process of WP All Import?

And if the right state is wihout of it how can be possible to import products in multiple languages if the identifier must be the ID and I can not define IDs for new products in multiple languages to be imported inside of an already existing catalouge with thousands of products

November 21, 2024 at 1:24 pm #16429187

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hi there,

The WPML tab must appear in the import process if the WPML All Import add-on is installed. You can see in this link: https://wpml.org/documentation/related-projects/legacy-wpml-all-import/importing-multiple-languages-with-wp-all-import-and-wpml/ a video describing the process of importing.

November 21, 2024 at 5:38 pm #16430517

giacomoL-4

I perfectly knows how to import products in multiple languages, but this post is from your website and it explains that with the new WPML Import & Export Plugins products has to be imported using only one spreadsheet

https://wpml.org/documentation/related-projects/wpml-export-and-import/preparing-import-files-for-wpml-export-and-import/

And I wonder why you talk about a "new method" if the method can not be used. I have WP All Import Pro and then if the WPML tab must be visible even if you "changed the method", there is no way yo use your documentation because if the WPML Tab is visible, I must choose a language and the multilanguages spreadsheet does not work.

And despite of this:
I have deactivated everything and activated back only Woocommerce, WP All Import and WPML plugins.

There is not the WPML tab inside WP All Import page.

November 21, 2024 at 8:46 pm #16431069

giacomoL-4

Just to let you to know. I already tried a default theme, I already deleted and reinstalled WP All Import and I reinstalled the core WPML plugin.

I found something here around about the wrong WP All Import folder name and it is correct. And I saw that the pmxi_extend_options_featured has no action. A collegue of you here around was talking about that.

November 22, 2024 at 10:57 am #16433376

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Thank you very much for your reply.

I'm sorry to send you the incorrect documentation link, I made an honest mistake.

Could you create a staging site with a copy of the production site and share the access credentials so I can reproduce the issue?

I have set your next message private so you can securely share the credentials.

November 22, 2024 at 5:25 pm #16434915

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Thank you for sharing the credentials requested.

The cause of the issue was that you installed the incorrect WPML Add-on. I installed the correct one and now you can see the WPML tab when importing the products.

Could you confirm that the issue is solved?

November 22, 2024 at 7:06 pm #16435111

giacomoL-4

Thanks for your help, yes I see the WPML All Import was missing and I never thought about something like that because I never deleted it.

Whatever... thanks

May you please tell me if this is the only correct way to load multilingual products and the other plugin WPML Export & Import is only to migrate products from one web site to another?