Problem: The client is experiencing several issues while translating pages on their website. These include incorrect page display with archive categories opening on the right, corrupted CSS settings after translation, inaccurate translations, and a 500 internal error when translating the home page. Solution: 1. For the issue of archive categories appearing on the right and corrupted CSS, we recommend editing the English language page by selecting the "No Sidebar" option in the page settings. This can be done by navigating to the page edit section in the admin panel. 2. To address the 500 internal error during homepage translation, we suggest enabling the debug log on your server to identify the cause. You can find instructions on how to do this here: Debugging in WordPress. 3. If you encounter a 'Request Timeout' error, please contact your hosting provider to increase the server resources, which should help prevent this issue.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is unable to see the 'Contact' section under WPML -> Translation Management while trying to translate Contact Form 7 using WPML. Solution: We recommended several troubleshooting steps: 1. Go to WPML > Support > Troubleshooting and perform the following: - Clear the cache in WPML - Remove ghost entries from the translation tables - Fix the collation of element_type - Set language information 2. Ensure that any local/server caching is cleared. 3. Check if the issue persists with only WPML plugins and the 'Contact Form 7' and its multilingual addon active, using a default WordPress theme. 4. If the issue continues, update the 'Contact Form 7' multilingual add-on to the latest version as per the compatibility fix detailed here: https://wpml.org/compatibility/2024/11/contact-form-7-multilingual-1-3-2-important-compatibility-fix/
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: The client is unable to translate certain buttons and text on their homepage and privacy policy page using WPML. They can only edit one of the three buttons in the first section of the homepage, and the first sentence displays incorrectly in live mode. Additionally, the privacy policy page does not show in English by default when browsing the site in English mode. Solution: We recommend the following steps to address the issues: 1. Navigate to WPML > String Translation and enable the checkbox labeled "Look for strings while pages are rendered." Then, visit the front end of the page where the string is displayed, and return to WPML > String Translation to search for the string. 2. If the strings are not found in WPML > String Translation, they might be included as admin text strings. You can find and translate these admin text strings by following the guide at Translate Admin and Settings Strings and Related Documentation. 3. If the page builder used is not a common one, or if it's enabled by a custom plugin or theme that might not be fully compatible with WPML, please contact the support team for that product to ensure compatibility. Additionally, you may need to register custom blocks as translatable as shown in Make Custom Gutenberg Blocks Translatable.
If these steps do not resolve your issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Please feel free to open a new support ticket for further assistance at WPML Support Forum.
Problem: You have mistakenly set Russian as the default language in WPML on your website and are unable to translate content from English to Russian as a result. Solution: If you're experiencing this issue, we recommend the following steps to reset WPML and set English as your default language: 1. Backup your website. 2. Navigate to WPML → Support and click on the Troubleshooting link. 3. On the Troubleshooting page, in the Reset section, check the box that says
I am about to reset all translation and language data
. Then, click on the
Reset and deactivate WPML
button. 4. Reactivate WPML and set it up again, this time ensuring English is set as the default language.
Please note that this solution might be irrelevant if it’s outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client is unable to see or use the 10000 translation credits assigned to their site, and they cannot assign credits under the 'Tools' tab. Solution: If you're experiencing issues with not seeing or being able to use assigned translation credits, we recommend the following steps: 1. Visit your WPML account page and ensure your site is listed under the 'Sites Using Prepaid Credits' section. 2. Perform a full site backup. This step is mandatory. 3. Follow these steps to register your site with a new key: - Navigate to your account page and delete the existing key for your site. - Go to Plugins > Add New > Commercial tab on your site's dashboard. - Click on 'Unregister WPML from this site' and refresh the page. - Click on 'Get a key for this site' and copy the newly generated code. - Return to Plugins > Add New > Commercial tab and register the site with the new key. For more detailed instructions, please refer to our documentation on why credits may be missing and how to fix it and how to install WPML.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket.
