Problem: The client cannot find a receipt for a charge from On The Go Systems on their credit card. Solution: If you're experiencing this issue, we recommend contacting hello@wpml.org directly as they are better equipped to assist with account-related matters.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client's menu is not displayed. Solution: If you're experiencing this issue and your site is using Elementor Pro, we recommend checking if the header was created using Elementor. If so, ensure that the header is translated. You can find guidance on how to do this in our documentation on Elementor compatibility with WPML.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need help, please open a new support ticket at WPML support forum.
Problem: After migrating a website using the All In One WP Migration plugin, the client is unable to edit translations or translate new pages. Instead, they are redirected to the translation queue, and upon attempting to take and translate, they receive an error message stating 'The translator could not be assigned to the job.' Solution: We discovered a small bug related to the All In One WP Migration plugin that affected WPML's functionality. This issue has been resolved, and WPML should now function normally on your website.
If you're experiencing similar issues, we recommend checking our related known issues and verifying that you have installed the latest versions of themes and plugins. If the problem persists or the solution provided here is outdated or not applicable to your case, please open a new support ticket.
Problem: The client deactivated the auto renewal but was still charged. Solution: If you're experiencing this issue, we recommend requesting a full refund at https://wpml.org/purchase/refunds/. Additionally, to ensure that the auto renewal is indeed deactivated, please contact us directly at hello@wpml.org.
Please note that this solution might be outdated or not applicable to your specific case. If so, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problema: Se você está tentando fazer traduções manualmente e seu post aparece para tradução por blocos, e você deseja traduzir o post completamente de uma só vez, mas não consegue. Solução: Este comportamento de visualizar o post dividido em blocos é uma característica do Editor de Tradução Avançado (ATE) do WPML, projetado para manter a estrutura do seu post intacta. Se você prefere uma visão unificada do conteúdo para tradução, uma alternativa é desativar o editor de tradução e usar diretamente o editor do WordPress. Você pode seguir este guia para entender como proceder: Usando diferentes editores de tradução para diferentes páginas.
Se esta solução não for relevante para o seu caso, porque pode estar desatualizada ou simplesmente não se aplicar à sua situação, recomendamos que abra um novo ticket de suporte. Também é altamente recomendável verificar os problemas conhecidos em problemas conhecidos, verificar a versão da correção permanente e confirmar que você instalou as versões mais recentes de temas e plugins.
Problem: The client reported a missing database table error in WPML, specifically 'pwm_w7pqa.LuifFOz0_icl_strings' not existing, which is a known issue that can occur when WPML's activation isn't fully completed. Solution: 1. Ensure a full backup of the site is made. 2. Navigate to Appearance → Theme File Editor in the WordPress dashboard. 3. Open Theme Functions (functions.php) and add the following code at the bottom:
function wpml_fix_missing_icl_tables() {<br /> if(function_exists('icl_sitepress_activate'))<br /> icl_sitepress_activate();<br />}<br />add_action('wp_footer', 'wpml_fix_missing_icl_tables');
4. Save changes by clicking Update File. 5. Visit the site's homepage to trigger WPML activation. If these steps do not resolve the issue or if new issues like a 404 error occur, it might be due to the changes or other underlying problems. In such cases, we recommend consulting directly with a WPML specialist. Please visit our support forum for further assistance. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is experiencing an issue where the translated Divi header is not displaying on the English pages, despite having translated it and made minor updates to refresh the settings.
Solution: 1. Navigate to Divi → Theme Builder and locate the global header template. 2. Open the header template for editing and make a minor change to trigger a settings refresh, then update the template. 3. Go to WPML → Translation Dashboard, find the header template, send it for translation again, and save the changes in the Advanced Translation Editor. 4. If the header still does not display, check the display conditions in the Theme Builder while switched to the English version and re-save them. 5. If the issue persists, it may be due to a corrupted database entry for the header. The client should create a new global header and translate it via WPML's Translation Dashboard.
This solution might be outdated or not applicable to your specific case. If these steps do not resolve your issue, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket for personalized assistance at WPML support forum.
