Problem: The client purchased a 1yr subscription to "WPML Multilingual CMS" and is considering upgrading to "WPML Multilingual Agency" due to hosting 26 client sites on a WordPress multisite network, each with multiple environments, totaling 78 sites. Solution: We informed the client that when using Multisite, it is only necessary to register the main site using the site key. There is no need to register the subsites, as this is not supported.
If this solution does not fully address your concerns, or if it seems outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client needs help with credits on their website and updating the payment status which incorrectly shows as still open. Solution: If you're experiencing this issue, we recommend contacting our dedicated account assistance team directly at hello@wpml.org. They are better equipped to handle account-related matters.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problema: El cliente ha intentado comprar tokens para traducir su sitio web, el pago se realizó correctamente pero los tokens no se añadieron. Solución: Si estás experimentando este problema, te recomendamos que escribas directamente a hello@wpml.org. Ellos están mejor preparados para ayudarte con asuntos relacionados con tu cuenta.
Es posible que esta solución ya no sea relevante debido a actualizaciones o porque no se ajusta a tu caso. Te sugerimos abrir un nuevo ticket de soporte si este es el caso y te recomendamos encarecidamente revisar los problemas conocidos en https://wpml.org/known-issues/, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de temas y plugins.
Si necesitas más ayuda, no dudes en contactarnos en nuestro foro de soporte en foro de soporte WPML.
