Problem: The client was experiencing an issue where the notification 'Your default language, Italian, must be mapped to a supported language in order to use automatic translation' kept reappearing even after mapping the language and saving the settings. This issue persisted despite the WP memory limit being set to 512MB and clearing the WPML cache. Solution: We recommended the following steps to resolve the issue: 1. Navigate to WPML → Settings → Translation Engines settings and ensure at least one translation engine is activated. 2. Save the changes and check if the error persists. If the problem continues, it might be due to outdated information or a unique case not covered by this solution. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue remains unresolved, please open a new support ticket at WPML support forum for further assistance.
Problem: You are using the Advanced Translation Editor to translate pages, but even after translations are 100% completed, they still show as 'In Progress'. Consequently, these pages are not available on the frontend. Solution: First, please try accessing your page again to see if the issue persists. If it does, follow these steps: 1. Navigate to your site's WPML > Support > Troubleshooting page. 2. Locate the section labeled 'Your Automatic Translation account id is' and copy the values, which are separated by a pound sign (#). 3. Provide us with this number so we can confirm if the issue is the same as previously identified on another site. If these steps do not resolve the issue or if it appears on your production site as well, we may need direct access to apply a fix. In such cases, we would install a small plugin specifically for troubleshooting purposes.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
