Problème : Le client ne pouvait pas voir les boutons de sa page d'accueil construite avec Divi 4 dans l'éditeur de traduction de WPML. Solution : Nous avons découvert qu'un code XML incorrect avait été ajouté au fichier de configuration de la langue, empêchant WPML de détecter les boutons. Après avoir corrigé le code XML, les textes des boutons et les URL sont désormais visibles dans l'éditeur de traduction. Si cette solution ne résout pas votre problème, ou si elle semble obsolète, nous vous recommandons de vérifier les problèmes connus, de vérifier la version de la correction permanente et de confirmer que vous avez installé les dernières versions des thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support sur notre forum de support.
Problem: The client was experiencing an issue where the homepage translation in WPML was getting stuck with a gear icon and not completing, despite the job showing as completed. This was only happening on the homepage, and other pages were translating normally. The issue was observed when using the Avada Live Builder, and the client noted that the loader spun indefinitely when clicking 'Save', although the changes were saved upon refreshing.
Solution: We first attempted to clear any stuck translation jobs and ensured no automatic translation jobs were interfering. After confirming these settings were correct, we identified a PHP Fatal Error due to memory exhaustion as the root cause. We resolved the issue by increasing the memory limits in the 'wp-config.php' file with the following code:
After increasing the memory limit, we retranslated the homepage via WPML->Translation Dashboard, and the translation was successfully completed, indicated by a pencil icon.
If you're experiencing similar issues, we recommend checking your memory settings and ensuring they are sufficient for your site's demands. Additionally, if this solution does not resolve your issue or seems irrelevant due to different configurations or updates, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If problems persist, do not hesitate to open a new support ticket with us for further assistance at WPML support forum.
