Problem: The client was unable to correctly set the template elements in their navigation menu after translation. They followed previous instructions, but these did not resolve the issue. Solution: 1. We asked the client to confirm the use of TemplateMela plugins and the avanam-furnex theme. 2. We set up a fresh WordPress installation for the client to replicate the issue, ensuring that the latest versions of the theme and plugin were installed. 3. The client was instructed to edit the translated element in TemplateMela, setting 'Display On' and 'Visible To' to 'UNSET'. 4. The client needed to access the editing screen of the element, click on the 'Edit Anyway (Not Recommended)' button, and then click on the 'Element Settings' button. 5. They were to set 'Show On: Entire Site' and 'Visible to: All Users', and then save the changes. After these steps, the translated menu should function correctly on the front end.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at our support forum.
Problem: The client is experiencing an issue where products set to 'Publish without review' in WPML's automatic translation remain stuck in the 'In Progress' status on the live site, despite working as expected in local and staging environments. Solution: 1. Ensure that all WPML plugins are updated. 2. Cancel all 'in progress' automatic translation jobs and clear the WPML cache from the Troubleshooting page. 3. If the issue persists, check the translation keys and ensure they match with those on the WPML side. This discrepancy can occur due to multiple migrations to/from staging sites. 4. If necessary, adjust the ATE key in the database using the WPML support plugin tool, ensuring to back up the website before making changes.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
