Problem: The client accidentally deleted a WordPress site installed at a subdomain before marking it as moved to the main domain via WPML and removed the old subdomain from their WPML account. On the main domain, they encountered a message indicating the site had moved and were unable to edit translations. Solution: 1. We asked the client to confirm they had a full site backup. 2. We instructed the client to increase the WordPress memory limit by adding the following code to their wp-config.php file:
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You are using the Advanced Translation Editor in WPML and facing issues with media translation, handling special symbols in links, and dealing with empty values. Specifically, you cannot search for 'https' to modify image URLs directly, links with the '>' symbol become '' during translation, and you cannot input a space to complete a translation without dealing with all tags. Solution: We have tested these issues on our sandbox site and found that although the '>' symbol shows as '' in the editor, it still displays correctly as '>' on the frontend. We recommend completing the translation and checking if the '>' symbol appears correctly on your translated page. If this issue persists or if the solutions for modifying image URLs directly and inputting spaces are still needed, please check our known issues page and verify that you have the latest versions of themes and plugins installed. If the problem continues, we highly recommend opening a new support ticket for further assistance.
If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your case, please do not hesitate to contact our support team.
Problème: Le client a configuré le français, l'anglais, et ajouté le portugais sur son site WordPress via WPML, mais la langue portugaise n'apparaît pas dans le switcher de langues. Solution: 1. Vérifiez si les pages en portugais sont publiées. 2. Dans WPML > Langues, assurez-vous que le portugais n'est pas occulté. Pour plus d'informations, consultez ce guide. 3. Purgez le cache de votre site et, si vous utilisez Elementor, allez dans Elementor > Tools et cliquez sur Clear Files & Data. 4. Si les pages ne sont pas traduites, modifiez les paramètres dans WPML > Paramètres > Traduction des types de publication pour afficher les drapeaux en permanence. 5. Assurez-vous que le fichier
1
.htaccess
est présent et éditable pour permettre à WPML d'écrire dessus. Si ce fichier n'existe pas, demandez à votre hébergeur de le créer avec le contenu approprié. 6. Supprimez les dossiers "es" et "eng" qui ne sont pas nécessaires car WPML gère automatiquement les sites multilingues.
Si cette solution ne résout pas votre problème ou semble dépassée, nous vous recommandons de vérifier les problèmes connus, de vérifier la version des correctifs permanents, et de confirmer que vous avez installé les dernières versions des thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support sur notre forum de support.
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