Problem: You are trying to translate a page or post using the Advanced Translation Editor (ATE) in WPML, but the editor doesn't load and keeps spinning. Solution: We recommend testing the ATE again to see if it works now. The issue should have been resolved. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: You are trying to use the translator to translate a page to Dutch, but you cannot access the page to edit the translation. Solution: We recommend that you attempt to access the translation page again as the issue have been resolved. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
If the problem persists, please do not hesitate to open a new support ticket. You can contact us directly for further assistance at WPML support forum.
Problem: The client is experiencing issues where they are initially taken to the Translation Queue instead of directly to the translation editor when starting a new translation for products. Additionally, they encounter errors such as 'WPML couldn't translate this page' and 'The website is under heavy load' when attempting to translate certain templates. Solution: We have identified that the issue occurs specifically with a certain template and not with other pages or posts. The problem persists even when exporting and importing this template into a different custom post type and attempting to translate it. Since the root cause is unclear, we have escalated the matter to our second-tier support for further investigation. We will provide updates as soon as we have more information.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket.
Problème : Vous essayez de traduire une page avec WPML, mais le gestionnaire de traduction indique qu'il y a des traductions manquantes. Lors de la tentative de traduction, un message d'erreur s'affiche : « L'envoi pour traduction a échoué. Les travaux n'ont pas pu être créés dans l'Éditeur de traduction avancé. Veuillez réessayer ou contactez l'assistance WPML pour obtenir de l'aide. » Solution : Nous avons identifié que ce problème était dû à un souci temporaire avec nos serveurs de traduction, qui est maintenant résolu. Nous vous recommandons de réessayer de compléter vos traductions. Si le problème persiste, nous vous conseillons de vérifier les problèmes connus, de confirmer que vous avez installé les dernières versions de vos thèmes et plugins, et de vérifier la version du correctif permanent. Si cela ne résout pas le problème, n'hésitez pas à ouvrir un nouveau ticket de support.
Si vous avez besoin d'assistance supplémentaire, veuillez visiter notre forum de support.
