Problem: The client is experiencing issues with translating products on their WordPress site using WPML. The translations are stuck at 'in progress', and products are not being translated as expected. Solution: We have confirmed that all systems, including the Advanced Translation Editor (ATE), are now functioning correctly. There may be a short delay as the system processes a backlog of jobs. We recommend trying the translation process again and checking if the issue persists.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please visit our known issues page and confirm that you have installed the latest versions of themes and plugins. If the problem continues, we highly recommend opening a new support ticket for further assistance at our support forum.
Problem: You are trying to translate a page or post using the Advanced Translation Editor (ATE) in WPML, but the editor doesn't load and keeps spinning. Solution: We recommend testing the ATE again to see if it works now. The issue should have been resolved. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: You are trying to use the translator to translate a page to Dutch, but you cannot access the page to edit the translation. Solution: We recommend that you attempt to access the translation page again as the issue have been resolved. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
If the problem persists, please do not hesitate to open a new support ticket. You can contact us directly for further assistance at WPML support forum.
Problem: The client was experiencing an issue where the translation editor would scroll to a random spot after saving, instead of moving to the next string. This problem was accompanied by the appearance of additional strings from Yoast SEO. Solution: The client managed to resolve the issue by turning off Custom Fields Translation for Yoast SEO and enabling the display of system fields in Custom Term Meta Translation. Despite previous attempts, this solution was effective only after the correct settings were applied.
If you're experiencing similar issues, we recommend trying the steps the client took. However, if this solution does not apply to your case, or if it seems outdated, please check the related known issues at https://wpml.org/known-issues/, verify you have the latest versions of themes and plugins, and consider opening a new support ticket for personalized assistance. For further help, you can contact us directly at WPML support forum.
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