Problem: You are working on a site under development and trying to translate an image link using WPML. You translated an image link that didn't need translation, and now you can't remove it without affecting the translation completion status. Additionally, you receive an error message stating: "The original text contains nested formation tags (one tag inside another). Please nest the formatting markers in your translation in the same order," which prevents the post from being 100% translated. Solution: We recommend making a minor edit to the page and then attempting the translation again. Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: You merged your staging website to the live site and encountered an issue where WPML is stuck in an infinite loop asking for a migration code, which you cannot obtain because the link redirects you back to the 'new address detected' message. Additionally, the new version of WPML is not showing up in the production channel. Solution: First, when the message 'new address detected' appears, click 'yes, this is a copy'. For the subsequent question about sharing translation credits, click 'No'. Next, please visit your WPML account dashboard at https://wpml.org/account/sites/ and create a new sitekey for your domain. Then, in your website backend, navigate to WP > Plugins > Add new > Commercial Tab, click on 'Unregister this sitekey', and replace the sitekey with the new one. If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
Problem: You are trying to translate pages using Avada Builder, but not all parts of the page are translated. Solution: First, ensure that the text you are trying to translate appears in the translation editor.
Here are the steps we recommend: 1. Make a slight modification to the original page and save it. This action can help refresh the page translation. 2. Navigate to the WPML translation editor to see if the changes are reflected and the missing content appears for translation. 3. Verify that you are using the latest version of your theme, as outdated themes can sometimes cause issues with translation plugins.
We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
