Problem: You have changed your site's URL and updated it in your WPML account, but you encounter an error message indicating that WPML cannot update its records with the new URL. Additionally, you are concerned about losing your translation credits after the URL change. Solution: To resolve the URL change issue and ensure your translation credits are preserved, follow these steps: 1. Go to your account page at https://wpml.org/account/sites/ 2. Delete the license key associated with the site. 3. Navigate to Plugins -> Add New -> Commercial tab. 4. Click on 'Unregister WPML from this site'. 5. Click on 'Register WPML'. 6. Click on 'Get a license key for this site'. 7. Register the site and enter the new license key. After these steps, if your translation credits do not automatically transfer to the new domain, we will manually transfer them for you.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: A product with French as the default language was being incorrectly translated into Spanish instead of English, despite Spanish not being an active language on the site. Solution: 1. We recommended checking the active languages in WPML settings to ensure Spanish was not enabled. 2. We suggested checking for stray Spanish translations in the trash and deleting them if found. 3. We advised updating WPML plugins and verifying the correct language mapping for English. 4. We instructed the client to edit the product in the original language, make a minor change, save it, and update the translation. 5. The issue was resolved after resending the product for automatic translation.
Please note that this solution might be outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket.
