Problem: If you're trying to assign 90,000 credits from your WPML account to your registered website but the site URL is not displaying on your account profile page in the 'sites using prepaid credits section', preventing you from assigning the credits. Solution: We recommend you delete the existing site key and create a new one by following these steps: 1. Login to your WPML.org account and go to the Sites page. 2. Delete the existing site key. 3. Login to your site and navigate to the Dashboard >> Plugins >> Add new > Commercial tab and click the Unregister WPML from this site link if it exists. 4. Then click the Register WPML link. 5. Click the Get a key for this site link. 6. This will generate the Key for your site and you can also assign the credits using that popup. 7. Copy the key, paste it back into the input box, and press the Register button. 8. Now, try to update the WPML plugins after taking a backup of your site.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problema: Il cliente sta cercando di visualizzare i crediti assegnati su WPML all'interno del suo sito, ma i crediti non vengono visualizzati. Soluzione: Se stai riscontrando questo problema, ti consigliamo di seguire questi passaggi per risolverlo: 1. Accedi al tuo account su wpml.org e vai alla pagina dei siti. 2. Elimina la chiave del sito
e vai su Plugins >> Add New Plugin > Scheda Commerciale e clicca sul link 'Unregister WPML from this site' se presente. 4. Clicca sul link 'Register WPML' come mostrato negli screenshot allegati. 5. Clicca sul link 'Get a key for this site'. 6. Sarà generata una chiave per il tuo sito e potrai anche assegnare i crediti utilizzando quel popup. 7. Copia la chiave e incollala nella casella di input e premi il pulsante di registrazione.
Se la soluzione proposta non risolve il problema o sembra non essere più rilevante, ti consigliamo di verificare i problemi noti, verificare la versione della correzione permanente e confermare che hai installato le ultime versioni di temi e plugin. In caso di ulteriori difficoltà, ti invitiamo a aprire un nuovo ticket di supporto.
Problem: The client is trying to update their credits for automatic translation in WPML but encounters an issue where the credit count on the website is stuck at 98, despite having sufficient credits assigned. The website only offers a pay-as-you-go option without the ability to refresh the credit balance. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Log in to your WPML.org account and navigate to the Sites page: https://wpml.org/account/sites/ 2. Delete the site key by clicking the trash icon, which will return the assigned credits to your WPML.org account. More details can be found in this documentation: https://wpml.org/documentation/automatic-translation/why-credits-may-be-missing-and-how-to-fix-it/#removing-a-sites-registration-from-wpml-org 3. Log in to your site, go to Plugins >> Add New Plugin > Commercial tab and click the ‘Unregister WPML from this site’ link if it exists. 4. Click the ‘Register WPML’ link. 5. Click the ‘Get a key for this site’ link. It will generate a new key for your site, and you can also assign the credits using that popup. 6. Copy the key and paste it back into the input box and press the Register button.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: The client needed to remove an old development website and manage credits associated with WPML that were still assigned to a non-existent site. Solution: We located the credits assigned to the old site and moved them back to the client's WPML.org account. You can verify this by checking your account here: http://wpml.org/account/. If your site no longer exists and the automatic translation account was not disabled while the site was active, this could cause the credits to still appear. We have taken action to resolve this issue, and you should no longer see the old site listed.
If this solution does not apply to your situation, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum for further assistance.
Problem: The client's translation credits did not transfer correctly and disappeared after being moved to a different site. The client tried to resolve the issue using help articles but was unsuccessful. Solution: 1. We asked the client to confirm the number of credits visible on the site where they were initially assigned. 2. We instructed the client to navigate to WPML > Support > Troubleshooting on the site where they wanted the credits assigned, and to provide the full code displayed under the "Your Automatic Translation account id is" section. 3. We then directed the client to go to WPML > Translation Management > Tools in the site's backend to check if the credits were visible at the top-left area of the screen.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
