Credits

Problema:
Hai cambiato il dominio del tuo sito e aggiornato le informazioni nel pannello di WPML, ma quando tenti di ottenere il codice di migrazione necessario per completare il processo, il link ti riporta alla bacheca di traduzione del sito corrente anziché fornire il codice.
Soluzione:
Se il dominio precedente non esiste più, dovresti selezionare l'opzione "No" quando ti viene chiesto di inserire il codice di migrazione. Se invece avevi dei crediti associati al vecchio dominio, fornisci l'URL esatto del vecchio dominio così possiamo trasferire manualmente i crediti al tuo nuovo sito.

Se questa soluzione non risolve il problema o se le informazioni sembrano non aggiornate o non applicabili al tuo caso, ti consigliamo di visitare la pagina dei problemi noti e di verificare che tu abbia installato le ultime versioni dei temi e dei plugin. Se il problema persiste, ti invitiamo a aprire un nuovo ticket di supporto.

Problem:
Sie haben 700.000 Credits zur Verfügung, aber es wird angezeigt, dass Sie keine Credits haben.
Solution:
Wir haben festgestellt, dass Ihre Website tatsächlich 707562 Credits zugewiesen hat. Wenn diese Credits nicht angezeigt werden, empfehlen wir Ihnen, zuerst Ihren Website-Schlüssel zu entfernen. Besuchen Sie dazu https://wpml.org/account/sites/ und entfernen Sie den Schlüssel für Ihre Website. Anschließend folgen Sie bitte den Schritten unter https://wpml.org/faq/how-to-remove-the-this-site-is-registered-on-wpml-org-as-a-development-site-notice/#what-if-the-notice-still-appears-after-moving-to-production.

Sollte das Problem weiterhin bestehen, könnte die Lösung möglicherweise veraltet sein oder nicht auf Ihren Fall zutreffen. Wir empfehlen Ihnen, die Seite mit bekannten Problemen (https://wpml.org/known-issues/) zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben. Falls das Problem weiterhin besteht, zögern Sie nicht, ein neues Support-Ticket zu eröffnen. Besuchen Sie dazu unser Support-Forum unter https://wpml.org/de/forums/forum/support-in-german/.

Problem:
The client was unable to transfer translation credits from a staging site to the main domain using the WPML plugin. The documentation appeared outdated, and the client's account environment did not display the option to transfer credits or manage URLs effectively.

Solution:
We advised the client to check for browser extensions that might interfere with the site's functionality and recommended trying a different browser or device. We moved 1852 credits back to the client's WPML.org account, bringing the total to 22982 credits. We confirmed that the credits were visible in the client's account and addressed the client's concerns about the limitations of an End-user type account. For further changes, such as modifying the domain or upgrading the subscription, we directed the client to the relevant documentation on transferring account renewals (https://wpml.org/purchase/transferring-account-renewals-to-your-clients/) and refunds (https://wpml.org/purchase/refunds/). If the solution provided here does not resolve your issue or seems outdated, we highly recommend checking related known issues (https://wpml.org/known-issues/), verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.

Problem:
The client recently purchased the Multilingual CMS plan with 90,000 automatic translation credits but found that their account shows 0 available credits and only 48 credits assigned. They were unable to find or activate the included credits in their WPML account.
Solution:
1. We clarified that the site has already used 92,836 credits for translation, with the following assignments:
- 10,000 credits
- 24,736 credits
- 10,000 credits
- 45,264 credits
The client can view more about the translated content under WPML -> Translation dashboard -> Translation Tools tab.
2. We recommended increasing the WordPress memory limit to at least 128MB, as per our minimum requirements (https://wpml.org/home/minimum-requirements/). The client can add the following code to their wp-config.php file:

/* Memory Limit */<br />define('WP_MEMORY_LIMIT', '256M');

This code should be added above the line /* That's all, stop editing! Happy blogging. */
The WordPress memory limit can also be verified in WPML -> Support.

If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.