Problem: After migrating a site and creating a new WPML account, the automatic translation credits (182,000 credits) are visible under the old account but show as 0 in the new account. Solution: 1. Log in to your WPML.org account and navigate to the Sites page: https://wpml.org/account/sites/ 2. Delete the existing site key by clicking the trash icon. This action will return the assigned credits to your WPML.org account as explained in this documentation: https://wpml.org/documentation/automatic-translation/why-credits-may-be-missing-and-how-to-fix-it/#removing-a-sites-registration-from-wpml-org 3. Log in to your site, go to the Dashboard >> Plugins >> Add new >> Commercial tab and click the Unregister WPML from this site link if it exists. 4. Click the Register WPML link. 5. Click the Get a key for this site link and follow the prompts to generate a new key. 6. Assign the credits using the popup and confirm the assigned credits from WPML >> Translation Management > Translation Tools. 7. Copy the new key, paste it into the input box, and press the Register button.
If this solution does not resolve your issue or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client changed their site's domain and encountered an issue where their WPML credits did not transfer to the new domain. Solution: We recommended the client to unregister and then re-register WPML on their new site using a specific key. Here are the steps: 1. Log in to your site at https://casalcoliving.com/ and navigate to Dashboard >> Plugins >> Add new > Commercial tab. 2. If present, click the Unregister WPML from this site link. 3. Click the Register WPML link. 4. Enter the key:
If these steps do not solve your problem, or if the solution seems outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum.
Problema: El cliente necesita asistencia y quiere hablar con un agente o tener un número de contacto. Solución: Primero, confirmamos que el cliente tiene 90k créditos en su cuenta de WPML y le indicamos que puede añadirlos a la web donde desee utilizar esos créditos. Para abordar cualquier problema con las traducciones, solicitamos que el cliente agregue primero la información de depuración de WPML en el cuadro de información de depuración. Recomendamos seguir esta documentación para proporcionar la información necesaria: https://wpml.org/faq/provide-debug-information-faster-support/
Si esta solución no es relevante porque podría estar desactualizada o no aplicarse a su caso, le sugerimos abrir un nuevo ticket de soporte. También recomendamos revisar los problemas conocidos en https://wpml.org/known-issues/, verificar la versión de la solución permanente y confirmar que tiene instaladas las últimas versiones de temas y plugins. Para más asistencia, puede visitar nuestro foro de soporte en https://wpml.org/es/forums/forum/ayuda-en-espanol/.
Problem: Der Kunde berichtet über Fehler im neuen Übersetzungseditor (Version 4.8.6), wo deutsche Übersetzungen nicht angezeigt werden und stattdessen das bulgarische Original erscheint. Zudem fehlen die farblichen Markierungen pro Wort, die früher zur Unterscheidung von Formatierungen wie Links, Fett, Kursiv usw. dienten. Solution: Wir arbeiten an einer dauerhaften Lösung für das Problem. In der Zwischenzeit empfehlen wir, alle Beiträge erneut automatisch vom Bulgarischen ins Deutsche zu übersetzen. Wir haben dem Website-Konto des Kunden 15.000 Übersetzungs-Credits gutgeschrieben, um alle Beiträge zu übersetzen und das Problem zu beheben. Dazu sollten Sie zu WPML > Translation Dashboard gehen, Bulgarisch als Quellsprache wählen, alle Beiträge markieren und zur automatischen Übersetzung senden.
Falls diese Lösung veraltet ist oder nicht auf Ihr Problem zutrifft, empfehlen wir Ihnen, ein neues Support-Ticket zu öffnen. Wir empfehlen auch, die Seite mit bekannten Problemen (https://wpml.org/known-issues/) zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben. Für weitere Unterstützung besuchen Sie bitte unser Support-Forum unter https://wpml.org/de/forums/forum/deutsch-support/.
Problem: The client was concerned about managing translation credits between two websites, labmag.ch and labmag.entwicklung.xyz, which appeared to share the same translation memory. Solution: We confirmed that both websites indeed share the same translation memory. Therefore, managing credits for one will affect both sites equally. We advised that it is not possible to remove labmag.entwicklung.xyz from the translation memory as it was the original site where the translation was performed. This setup, where translations are done on a staging site and then moved to production, is quite common. If the client wishes to reorder the websites in the list, they can do so by disconnecting and reconnecting the websites, although this might not be necessary as it does not change the underlying functionality.
If this solution does not resolve your issue or seems irrelevant due to changes in WPML versions or your specific setup, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: The client reported that after removing a key to generate a new one for their test environment, the credits were also removed. Despite flushing the cache, the credits still appeared incorrectly, showing the production environment's credits instead of the test environment's. Solution: We advised the client to flush all cache memory again as the hosting provider, Kinsta, uses aggressive caching which might cause delays in updating the changes. We also requested the client to provide access credentials so we could directly verify and adjust the credits on the site.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend opening a new support ticket. Additionally, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly through our support forum at https://wpml.org/forums/forum/english-support/.
