Problem: The client is managing translation credits for their site using the WPML plugin and encountered an issue where the site incorrectly shows zero translation credits despite having over 90,000 credits in their WPML account. Solution: We recommend the following steps to resolve the issue: 1. Log in to your WPML.org account and navigate to the Sites page: https://wpml.org/account/sites/ 2. Delete the site key for https://www.edenred.pt/ by clicking the trash icon. This action will return the assigned credits to your WPML.org account. More details can be found in this documentation: https://wpml.org/documentation/automatic-translation/why-credits-may-be-missing-and-how-to-fix-it/#removing-a-sites-registration-from-wpml-org 3. Log in to your site and navigate to Plugins >> Add New Plugin >> Commercial tab, then click the ‘Unregister WPML from this site’ link if available. 4. Click the ‘Register WPML’ link. 5. Click the ‘Get a key for this site’ link, generate the key, and assign the credits using the popup. 6. Copy the key, paste it back into the input box, and press the Register button.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum.
Problème : Le client, Mathias, possède une licence 'lifetime' WPML et souhaite activer 2000 crédits sur plusieurs sites, certains affichant un crédit à 0. Il cherche également à récupérer et transférer les crédits de sites qui n'existent plus. Il a suivi la documentation mais ne trouve pas l'onglet 'Outils / Tools' pour effectuer le transfert. Solution : Nous avons confirmé que les 2000 crédits sont attribués uniquement lors de l'enregistrement d'un site et ne sont pas transférables entre les sites. Pour le site hoppen.care, nous avons manuellement attribué les 2000 crédits. Concernant l'onglet 'Outils / Tools' non trouvé, cela pourrait être dû à une version du plugin qui ne l'inclut pas ou à des permissions d'utilisateur restreintes.
Si cette solution ne résout pas votre problème ou semble dépassée, nous vous recommandons de vérifier les problèmes connus, de confirmer que vous avez installé les dernières versions des thèmes et plugins, et de vérifier la version du correctif permanent. Si nécessaire, n'hésitez pas à ouvrir un nouveau ticket de support sur notre forum de support.
Problem: The client is concerned about whether reinstalling WPML and retranslating the content on their development site will consume additional translation credits. Solution: We recommend ensuring that the migration is performed correctly. When WPML uses credits to translate content, this content is saved into the database. Therefore, as long as the migration preserves the database content, WPML should not re-translate the same content, and no additional credits should be consumed.
If this solution does not apply to your situation, or if it seems outdated, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket.
Problem: The client has migrated their site multiple times and is facing issues with WPML's automatic translation, specifically a message stating insufficient credits despite having them. Solution: If you're experiencing issues with your WPML credits after migrating your site, we recommend the following steps: 1. Log in to your WPML.org account and go to the Sites page. 2. Delete the site key for your site by pressing the little trash icon. This action will return the assigned credits to your WPML.org account. More details can be found in this documentation: Why credits may be missing and how to fix it 3. Log in to your site and navigate to Plugins >> Add new Plugin > Commercial tab and click the 'Unregister WPML from this site' link if it exists. 4. Click the 'Register WPML' link. 5. Click the 'Get a key for this site' link. It will generate a new Key for your site, and you can also assign the credits using that popup. 6. Copy the key and paste it back into the input box and press the Register button.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
Problema: El cliente ha experimentado la pérdida de créditos en el plugin WPML al enviar productos ya traducidos y validados a traducir nuevamente después de hacer modificaciones menores, como añadir un punto al final del título. Solución: Para evitar la pérdida de créditos al modificar productos ya traducidos, es importante realizar las modificaciones directamente desde la opción 'editar traducción' en lugar de enviar el producto a traducir nuevamente. Además, como compensación por los créditos perdidos, hemos añadido 5000 créditos a la cuenta del cliente.
Si esta solución no resuelve tu problema o si encuentras que la información es obsoleta o no aplicable a tu caso, te recomendamos abrir un nuevo ticket de soporte. También es altamente recomendable que revises los problemas conocidos y verifiques que tienes instaladas las últimas versiones de los temas y plugins. Para asistencia adicional, visita nuestro foro de soporte.
Problem: If you're experiencing an issue where credits transferred between WPML accounts are missing, as was the case when 54100 credits intended for translations were not visible on the target site after being assigned. Solution: We recommend checking the original site to confirm if the credits are still there. In this specific instance, we found that the credits were still on the original site. We then manually removed these credits from the original site and reassigned them to the intended site. You can verify the credits under WPML >> Translation Management > Tools tab.
If this solution does not resolve your issue or seems outdated, or if it does not apply to your specific case, please visit our support forum at WPML Support Forum for further assistance. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
Problem: If you're trying to assign 90,000 credits from your WPML account to your registered website but the site URL is not displaying on your account profile page in the 'sites using prepaid credits section', preventing you from assigning the credits. Solution: We recommend you delete the existing site key and create a new one by following these steps: 1. Login to your WPML.org account and go to the Sites page. 2. Delete the existing site key. 3. Login to your site and navigate to the Dashboard >> Plugins >> Add new > Commercial tab and click the Unregister WPML from this site link if it exists. 4. Then click the Register WPML link. 5. Click the Get a key for this site link. 6. This will generate the Key for your site and you can also assign the credits using that popup. 7. Copy the key, paste it back into the input box, and press the Register button. 8. Now, try to update the WPML plugins after taking a backup of your site.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
