Problem: The client is unable to add credits in the 'Manage Credits' section of their WPML account for the site https://stiels.health, and the automatic translation cannot be activated. Additionally, the developer site appears twice in the account. Solution: If you're experiencing similar issues, we recommend you try the following steps: 1. Visit https://wpml.org/account/sites and remove the problematic website from the list. 2. Add the website again and copy the newly generated key. 3. In your website's admin panel, navigate to Plugins > Add New > Commercial Tab and click on "Unregister WPML from this site". 4. Register the website again using the key you copied in step #2. After completing these steps, try assigning credits or using the Pay as You Go option.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client was unable to purchase translation credits due to a message stating 'There are no websites registered on your account' despite having registered the site. Solution: We recommended the client to register the site with a new key without needing to reinstall or reconfigure WPML. This involves going to Plugins -> Add new -> Commercial tab -> Remove the actual key and generate a new one. If the problem persists, we suggested escalating the issue by providing access credentials securely for further investigation by our second-tier support.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please visit our known issues page and check if there's a permanent fix available. Ensure you have the latest versions of themes and plugins installed. If the problem continues, we highly recommend opening a new support ticket here.
Problème : Le client a rencontré un problème où le paiement a échoué lors de l'utilisation de sa carte pour acheter des crédits sur le mode 'pay as you go', malgré le fait que la même carte ait fonctionné précédemment pour des transactions similaires. Plus tard, le client a constaté que les crédits achetés étaient finalement acceptés par le site. Solution : Nous avons confirmé que le 16 janvier 2026, à 8 h 53, 200 000 nouveaux crédits ont été attribués au site du client. Nous avons demandé au client de vérifier si les crédits étaient bien appliqués à son compte, ce qui a été confirmé plus tard. Si vous rencontrez un problème similaire, nous vous recommandons de vérifier l'état de votre compte après un certain temps, car il peut y avoir un délai dans la mise à jour des crédits. Si le problème persiste ou si cette solution ne s'applique pas à votre cas, nous vous recommandons de consulter les problèmes connus et de vérifier que vous avez installé les dernières versions de vos thèmes et plugins. Si nécessaire, n'hésitez pas à ouvrir un nouveau ticket de support sur notre forum de support.
Problem: Sie möchten Pay-as-you-go auf Ihrer Website aktivieren, aber es gibt Probleme mit der Verbindung, da die Website noch mit einer Entwicklungsumgebung verbunden ist. Solution: Um dieses Problem zu beheben, empfehlen wir Ihnen, Ihre Website neu zu registrieren. Bitte folgen Sie diesen Schritten: 1. Besuchen Sie https://wpml.org/account/sites und entfernen Sie Ihre Website aus der Liste. 2. Fügen Sie Ihre Website erneut hinzu und kopieren Sie den neu generierten Schlüssel. 3. Gehen Sie im Admin-Bereich Ihrer Website zu Plugins > Installieren > Reiter „Kommerziell“ und klicken Sie auf „WPML von dieser Website abmelden“. 4. Registrieren Sie Ihre Website erneut mit dem in Schritt 2 kopierten Schlüssel. Nach diesen Schritten sollten Sie in der Lage sein, die Credits hinzuzufügen oder „Pay As You Go“ zu aktivieren.
Falls diese Lösung veraltet ist oder nicht auf Ihr Problem zutrifft, empfehlen wir Ihnen, ein neues Support-Ticket zu öffnen. Wir empfehlen auch, die Seite mit bekannten Problemen (https://wpml.org/known-issues/) zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben. Für weitere Unterstützung besuchen Sie bitte unser Support-Forum unter https://wpml.org/de/forums/forum/deutsches-forum/.
Problem: You placed two orders but haven't seen any credits, and your website is not fully translated. Solution: We have checked the translation jobs on your site and noticed that some posts, like the results page, were translated successfully. If you're experiencing issues with certain pages not being translated, it might be due to the content not being available for automatic translation. This can happen with certain themes or custom setups that are not fully compatible. We recommend checking if the content of the pages that weren't translated is properly prepared or registered for translation. If you need further assistance, please provide details about the page that wasn't translated, including how it was created (e.g., which theme, builder, or custom elements were used), and we will guide you on how to make it translatable.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
