Problem: The client lost 60,000 credits after deregistering and reregistering their website on WPML, with only 26,000 credits remaining in their account. Solution: 1. Log into your WPML account. 2. Navigate to the 'Register WPML on your sites' tab. 3. Locate your site and click the Delete icon on the right to return all credits assigned to this site to your WPML account. 4. You can then assign these credits from your wpml.org account to the new site key. After following these steps, the client's account was updated to show a total of 73,376 available credits, successfully recovering the missing 60,000 credits.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client noticed automatic translation credits were active on their WPML account and requested to disable any automatic translation billing and ensure no future charges. Solution: We explained that WPML does not automatically charge for translations unless the client activates Pay As You Go (PAYG) or buys pre-paid credits. To prevent any unintended charges, we recommended the following steps: 1. Verify that none of the registered websites have PAYG activated by checking in WPML > Translation Dashboard > Tools. 2. Ensure that "Translate Everything Automatically" is deactivated on all websites. These steps will help avoid any accidental charges related to automatic translations.
If this solution does not apply to your situation, or if it seems outdated, please visit our known issues page, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if further assistance is needed. You can do so at our support forum.
Problema: El cliente ha contratado el servicio de traducción Pay as You Go y ha traducido cerca de 10 posts. Aunque las traducciones se muestran correctamente en el traductor de WPML, en el sitio web siguen apareciendo en español, incluso después de haber pagado la factura. Solución: 1. **Borrar todas las cachés del sitio:** - Si se utiliza un plugin de caché como WP Super Cache, WP Rocket, LiteSpeed Cache, etc., vaciar su caché desde sus ajustes. - Si el alojamiento tiene una caché a nivel de servidor (como SiteGround Optimizer, SG CachePress, etc.), borrarla también. - Además, se recomienda borrar la caché del navegador del propio equipo. 2. **Verificar la configuración de las entradas traducidas:** - Ir a **Entradas** (o **Páginas**) en el escritorio de WordPress. - Buscar la entrada que se ha traducido y que no se muestra correctamente en el idioma secundario. - Editar la entrada en el **idioma predeterminado**. - En el cuadro **Idioma** (generalmente en la barra lateral derecha), revisar la sección de idiomas secundarios. Debería ver un icono de lápiz junto al idioma al que se ha traducido la entrada.
Si después de seguir estos pasos las traducciones aún no se muestran correctamente, es posible que la solución aquí descrita no sea relevante debido a que puede estar desactualizada o no aplicarse a su caso específico. Le recomendamos abrir un nuevo ticket de soporte si este es el caso. También sugerimos revisar los problemas conocidos y verificar que tiene instaladas las últimas versiones de los temas y plugins. Para más asistencia, visite nuestro foro de soporte.
Problema: Hai bisogno di recuperare i crediti di traduzione automatica residui, ma quando tenti di trasferirli a WPML.org, ricevi un messaggio di errore che impedisce il prelievo dei crediti. Soluzione: I crediti che stai cercando di trasferire sono i 2000 crediti gratuiti che vengono assegnati direttamente ai siti e sono specifici per ciascun sito. Questi crediti non possono essere trasferiti o restituiti all'account WPML perché sono destinati all'uso esclusivo sul sito a cui sono stati assegnati. Non provengono dai tuoi crediti acquistati, ma sono stati forniti gratuitamente da noi.
Se questa soluzione non risolve il tuo problema o se la situazione è cambiata, ti consigliamo di verificare i problemi noti e di assicurarti di avere installato le versioni più recenti dei temi e dei plugin. Se il problema persiste, ti invitiamo a aprire un nuovo ticket di supporto.
Проблема: Клієнт зіткнувся з проблемою, де кількість кредитів на сайті неправильно відображалася як 572 замість 90000 після видалення старого сайту та перенесення на новий. Рішення: 1. Перевірте, чи активований "Alias Domain" у розділі WPML -> Support у вашому WordPress admin. 2. Відключіть "Alias Domain" через Troubleshooting на тій же сторінці, натиснувши на "Reset alias domains" і перезавантажте сторінку. 3. Запустіть міграцію, натиснувши на банер міграції та обравши опцію No для міграції. 4. Введіть ваш site key, який можна скопіювати з вашого акаунта на wpml.org. Після цих кроків сайт має бути коректно підключений до вашого акаунта wpml.org, і кредити мають відображатися правильно. Якщо ви зіткнетеся з будь-якими труднощами, зверніться до нашої служби підтримки. Також рекомендуємо перевірити відомі проблеми, переконатися у версії постійного виправлення та встановити останні версії тем і плагінів.
Problem: The client has assigned 50,000 credits for auto translation but only sees 460 credits, and the site is showing as inactive. Solution: If you're experiencing this issue, we recommend deleting the existing sitekey and creating a new one to register the site. Most of the time, creating a new sitekey from https://wpml.org/account/sites/ solves these types of issues.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, please open a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum at WPML Support Forum.
Problema: El cliente compró 90.000 créditos y después de usar algunos, intentó transferir los 1.604 créditos restantes a WPML. Sin embargo, se encontró con un mensaje de error que le impedía hacer la transferencia y solicitó ayuda para resolver este problema. Solución: Nosotros, el equipo de soporte de WPML, realizamos la transferencia de los créditos manualmente a la cuenta del cliente en WPML. Recomendamos al cliente verificar que los créditos se hayan transferido correctamente.
Si esta solución no resuelve tu problema o si la información parece desactualizada, te recomendamos abrir un nuevo ticket de soporte. También es aconsejable revisar los problemas conocidos y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Para asistencia adicional, visita nuestro foro de soporte.
Problem: The client reported that after translating products, the featured images were not visible in the WordPress admin panel or on the product edit page, although they appeared normally on the frontend. Solution: We recommended the following steps to address the issue: 1. Navigate to WP Dashboard > WPML > Settings > Media Translation and click the START button to initiate the media copying process. 2. Go to Dashboard > Products and open the edit screen of the original product. Look for a pencil/circle/gear icon under the "Languages" section. 3. Make a minor edit, such as adding an extra space, and save the changes. 4. Check for a circular arrow next to the language links, indicating that an update is required. 5. Re-edit the translation and ensure it is saved as 100% translated. If these steps do not resolve the issue, we suggested checking the WPML > Settings > Media Translation and ensuring that the option to "Automatically detect best options for translating image texts (alt, caption, title)" is deactivated, which allows for the media copying feature.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problema: Si estás experimentando problemas con las traducciones porque te indica que no dispones de créditos suficientes, a pesar de tener un plan que incluye 180000 créditos, es importante entender cómo funciona el sistema de créditos. Solución: El sistema de créditos para traducciones automáticas cambió con el nuevo modelo de precios introducido en octubre de 2021. Los créditos en las renovaciones solo se aplican a cuentas creadas después de esa fecha. Si tu cuenta fue creada antes, como en 2018, no recibirás créditos automáticamente en cada renovación. Actualmente, verás 0 créditos disponibles en tu sitio. Puedes optar por comprar créditos adicionales o cancelar tu cuenta actual y crear una nueva para beneficiarte del nuevo modelo.
Es posible que esta solución ya no sea relevante debido a cambios posteriores o porque no se ajusta exactamente a tu caso. Te recomendamos revisar los problemas conocidos, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de temas y plugins. Si necesitas más ayuda, no dudes en abrir un nuevo ticket de soporte en nuestro foro de soporte.
Problem: You purchased 500,000 credits and transferred them to your website, but when you try to translate, it appears you do not have enough credits. Solution: You need to re-register WPML on your website. Please follow these steps: 1. Ensure you are logged into wpml.org. 2. Navigate to
WordPress Dashboard > Plugins > Add New > Commercial (Tab)
. 3. Click the "Unregister WPML" link. (Your translations will remain safe) 4. Click the "Register WPML" on the right section of the screen. 5. Click the "Get a key for this site" link. A new page will open, and the auto-generated key will appear in a pop-up. 6. Copy the key and paste it into the "Site Key" input box. 7. Click the "OK" button. For more detailed instructions, visit https://wpml.org/faq/install-wpml/#register. If the issue persists, please ensure you have a backup of your website and provide us with the URL/User/Pass of your WordPress dashboard by setting your next reply as private.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, do not hesitate to open a new support ticket at WPML support forum.
Problem: The client needs help adding credits to the domain psychotherapy-ipsk.com.pl as it cannot be added in the management panel. Solution: If you're experiencing this issue, we recommend you follow these steps: 1. Ensure you are logged into wpml.org. 2. Navigate to
WordPress Dashboard > Plugins > Add New > Commercial (Tab)
. 3. Click the Unregister WPML link. (Your translations will remain safe) 4. Click the Register WPML at the right section of the screen. 5. Click the Get a key for this site link. A new page will open, and the auto-generated key will appear in a pop-up. 6. Copy the key and paste it into the Site Key input box. 7. Click the OK button. After completing these steps, visit Manage Credits to assign the credits to your website. For more detailed instructions, please refer to our documentation on how to register WPML.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket.
