Problem: The client needed to transfer credits to a specific site. Solution: We transferred 40,000 credits from the client's WPML.org account to the specified site. For issues related to site connection, we created a separate support ticket to address it. If the credit transfer issue is resolved, the client should mark this ticket as resolved, and we will continue to address the site connection issue in the new ticket.
Please note that this solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Si cette solution ne résout pas votre problème ou semble dépassée, nous vous recommandons vivement de vérifier les problèmes connus sur https://wpml.org/known-issues/, de vérifier la version du correctif permanent et de confirmer que vous avez installé les dernières versions des thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support sur notre forum de support.
Problem: Tras migrar un sitio de test a producción, el cliente enfrentó problemas con la traducción automática que no se mostraba en el frontend, a pesar de estar completada al 100%. Además, al intentar resolverlo, el dominio de producción apareció duplicado en la pestaña 'Herramientas de traducción', y al eliminar uno, ambos se borraron, perdiendo todos los créditos de traducción. Solution: Primero, realizamos un merge de los créditos de traducción para restaurar los que se habían perdido durante la migración. Esto se puede verificar yendo a WPML --> Translation dashboard --> Tools. En cuanto al problema con la traducción automática, se identificó que el error estaba en el template que no se aplicaba correctamente a la página traducida. La solución temporal es modificar los archivos del plugin siguiendo los pasos en https://wpml.org/errata/template-is-not-applied-to-translated-page/. Estamos trabajando en una solución permanente que se incluirá en la versión 4.10, aunque aún no tenemos una fecha confirmada de lanzamiento.
Si esta solución no resuelve tu problema o si la información proporcionada se ha vuelto obsoleta, te recomendamos abrir un nuevo ticket de soporte. También te sugerimos revisar los problemas conocidos en https://wpml.org/known-issues/, verificar la versión del arreglo permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Para más asistencia, visita nuestro foro de soporte en https://wpml.org/es/forums/forum/ayuda-en-espanol/.
Problem: The client migrated their site from pacificmediaasia.com to pacificmedia.news and was unable to transfer their 97,544 translation credits due to redirection issues and inability to access the old admin. Solution: We returned the translation credits to the client's WPML.org account. We recommend following these steps: 1. Log in to your WPML.org account and navigate to the Sites page. 2. If pacificmedia.news is already registered, delete the site key by clicking the trash icon. 3. Log in to pacificmedia.news and go to Dashboard >> Plugins >> Add new >> Commercial tab. If present, click the Unregister WPML from this site link. 4. Click the Register WPML link. 5. Click the Get a key for this site link to generate a new key and assign the credits. 6. Copy the key, paste it into the input box, and press the Register button. For more detailed instructions, please refer to our documentation on how to assign automatic translation credits to your sites.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
Problem: The client reported that VAT was incorrectly charged on an invoice, despite it not being applicable. Solution: If you're experiencing this issue with VAT being incorrectly charged, we recommend contacting our accounts team directly to correct the invoice and process any necessary refunds. Please use the following link to reach out: contact form.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client reported that the Arabic version of their website was not displaying correctly after updating WPML plugins. Solution: 1. We advised the client to check and verify their WPML site registration key under Plugins → Add New Plugin → Commercial tab. 2. We suggested increasing the WordPress memory limit by adding the following code to the wp-config.php file:
3. We recommended deactivating the Slider Revolution plugin and any other related plugins to see if the issue resolves. 4. We created a staging site to further investigate the issue, where it was discovered that the problem was not with WPML but potentially with the Ave theme or incorrect HTML format.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client faced two issues: firstly, after removing the developer mode, it still appeared as a developer's site. Secondly, due to the premature deletion of the previous site, the client was unable to transfer credits to the new URL. Solution: 1. We advised the client to re-register WPML after changing the domain or domain provider by following these steps: - Visit https://wpml.org/de/account/websites/ - Remove the old site URL from the list. - Re-enter the new site URL to generate a new site key. - Click on "Show key" and copy it. - Enter the key under Plugins > Add New > Commercial (tab) to re-register WPML. If WPML is still registered, it should be unregistered first. - Verify at WPML > Support > Installer Support that the site is registered correctly by clicking "Check now". 2. Once the client completed the re-registration, we manually assigned the available credits to the new site.
If this solution does not resolve your issue or seems outdated, or if it's not applicable to your case, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if further assistance is needed. Visit our support forum at WPML Support Forum.
Problem: The client is experiencing an issue with withdrawing credits from their WPML account, receiving the error message 'Unable to withdraw credits from wpml.org, please contact technical support.' This problem occurred after a recent update, and it is not related to a specific website but rather to an account setting. Solution: 1. We first checked for common causes such as PHP fatal errors or issues related to WooCommerce, which were not applicable in this case as the client confirmed there are no custom codes or WooCommerce products involved. 2. We then escalated the issue for a manual investigation of the backend, specifically looking into the client's WPML account status and credit allocation. 3. We advised the client to provide debug information from their site to further assist in resolving the issue. Instructions for obtaining this information can be found here: https://wpml.org/faq/provide-debug-information-faster-support/ 4. We recommended applying a solution that involves backend fixes or a manual organization unlock if a lock or sync desync is detected.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum.
