Problem: Der Kunde kann den benötigten Shortcode für ein Formular auf seiner Webseite nicht im Übersetzungstool finden und möchte unterschiedliche Shortcodes oder Texte für verschiedene Sprachversionen der Seite verwenden. Solution: Wir empfehlen, das folgende XML-Markup unter WPML > Einstellungen > Benutzerdefinierte XML-Konfiguration zu speichern:
Anschließend sollte der Kunde den Shortcode im originalen Inhalt bearbeiten und nur den Shortcode des Formulars in der aktuellen Sprache verwenden. Im Übersetzungseditor kann der Kunde dann den Shortcode-Text oben rechts im Textfeld suchen und ihn eins zu eins übersetzen. Die ID des Shortcodes sollte in der Zweitsprache durch die ID des übersetzten Formulars ersetzt werden. Weitere Informationen finden Sie hier: https://wpml.org/documentation/support/language-configuration-files/translate-custom-shortcodes-with-wpml/
Falls diese Lösung veraltet ist oder nicht auf Ihr Problem zutrifft, empfehlen wir Ihnen, ein neues Support-Ticket zu eröffnen. Wir empfehlen auch, die Seite mit bekannten Problemen (https://wpml.org/known-issues/) zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben. Für weitere Unterstützung besuchen Sie bitte unser Support-Forum: https://wpml.org/de/forums/forum/deutsch/
Problem: Sie möchten auf Ihrer deutschen Website immer ein englisches Menüelement haben, aber die Einstellungen funktionieren nicht wie erwartet. Solution: Wir empfehlen, manuell Menüs in jeder Sprache zu erstellen und benutzerdefinierte Menü-Einträge zu verwenden. Sie können die URLs der Menüpunkte selbst festlegen. Eine detaillierte Anleitung dazu finden Sie hier: Übersetzen von Menüs.
Falls diese Lösung veraltet erscheint oder nicht auf Ihr Problem zutrifft, empfehlen wir, einen neuen Support-Ticket zu öffnen. Wir empfehlen auch, die Seite mit bekannten Problemen (https://wpml.org/known-issues/) zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben. Für weitere Unterstützung besuchen Sie bitte unser Support-Forum: WPML Support-Forum.
Problem: Every time you push from staging to production, you need to re-enter the site key. Additionally, you are unable to access the screen where the key is entered. Solution: To resolve the issue of re-entering the site key every time you deploy: 1. Visit https://wpml.org/account/sites and remove your website from the list. 2. Add it again and copy the newly generated key. 3. In your website's admin panel, navigate to Plugins > Add New > Commercial Tab and click on "Unregister WPML from this site". 4. Register the website again using the key you copied in step #2. To permanently save the site key and avoid re-entering it during deployments, add it to your wp-config file. This method takes preference over the database settings. For more details, visit https://wpml.org/faq/automatic-wpml-registration-using-php-for-easy-moves-between-production-development-and-staging/.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.
Problem: You have enabled automatic translation, but you are noticing missing texts and images on the translated sites. Solution: Firstly, the issue with missing labels arises because they are set to 'Don't translate', which means they do not appear in the Translation Editor. To resolve this, you need to: 1. Change the translation preference of these fields to 'Translate' in ACF → Field Groups (Expert Mode). This adjustment will ensure that the labels appear in the Translation Editor and are translated accordingly.
Regarding the missing links, if they are coming from repeater fields and contain anchors, WPML cannot automatically adjust them. You should: 1. Make those fields translatable. 2. Manually adjust the links in the Translation Editor.
Applying these settings to the relevant custom fields will also affect any new content going forward.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is unable to translate the name of a custom post type created by MetaBox from Croatian into English and Slovenian. The untranslated post type name appears in the breadcrumbs. Solution: We recommend translating the custom post type slugs by following the steps outlined in the WPML documentation. You can find detailed instructions on how to do this by visiting the following links:
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
Problem: The client is experiencing issues with language assignments on their WordPress site using WPML and WooCommerce. Initially, all content was created in English, but after adding Greek and mistakenly setting it as the default language, WPML assigned all existing content, including WooCommerce product categories, as Greek. Changing the default language back to English did not resolve the issue, as many product categories are still assigned to Greek. Solution: We recommend resetting WPML and reconfiguring it with the correct language settings if the client has no translations yet or only a few that can be redone. Here are the steps: 1. Go to WPML → Support and click the Troubleshooting link. 2. In the Reset section of the Troubleshooting page, select the 'I am about to reset all translation and language data' checkbox. Then, click the 'Reset and deactivate WPML' button. Documentation on doing a WPML reset Please ensure to back up your database before making any changes.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
Problem: If you're experiencing issues on your production site where custom fields like 'downloads_*_url_pardot' show a lock icon in WPML > Settings > Custom Fields Translation, preventing you from setting their translation behavior to "Copy", while on your staging environment these fields do not have this lock and can be set to Copy normally. Solution: First, ensure that the 'acf-field-group' post type is set to not translatable in WordPress Dashboard > WPML > Settings > Post Types Translation. If it's already set, no changes are needed there. Next, make a minor edit to the original page (like adding an extra space) and save it. This should prompt an update across translations. If the issue persists, check for any XML code under WordPress Dashboard > WPML > Settings > XML Custom Code tab that might be forcing the lock icon. Also, verify if such XML files exist in your theme or plugin files. If you find the settings are correct but the problem remains, it might be due to the field group settings in ACF > Field Groups > Knowledge Base group field translation option, which should be set to Expert mode to allow changes in custom field translation options. After adjusting these settings, make a small change on the page using the field in the original language and complete the translation to see the results.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket for personalized assistance at WPML support forum.
Problem: When switching to French and then navigating to another page, the site reverts back to the default language (English). Solution: 1. Ensure that the menu translations are correctly synced: - Navigate to WordPress Dashboard > WPML > WP Menu Sync. - Click the sync button. - Check all the checkboxes displayed. - Click start to finish the syncing process. For more information, visit Translating Menus.
2. If using the Custom Link menu type in WP Dashboard > Appearance > Menus, manually translate the links: - Go to WP Dashboard > String translation. - From the top filter, select the Menu in question as the text domain and click filter. - Translate the listed labels and links. For more information, visit Custom Links in Menus.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please contact us through the WPML support forum.
Problem: You are experiencing issues with triplicated media files and duplicated, unlinked pages after installing WPML on your WordPress site. This occurs because WPML is currently disabled, causing all language versions to appear mixed together. Solution: To resolve the duplication issues, follow these steps: 1. Reactivate WPML to restore language-specific views for your media files and pages. 2. To remove duplicate media files or pages: - Navigate to Media → Library or Pages → All Pages. - Filter the items by language. - Delete the unwanted duplicates in bulk. For a complete removal of a language and its translations, follow this guide: How to completely remove a language from your site. If you decide to reset WPML, use the steps provided in this documentation: Deleting languages and plugin data by doing a WPML reset. Always ensure to back up your database before making changes.
If this solution does not apply to your situation, or if it seems outdated, we recommend opening a new support ticket. Also, check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
