Problem: The client is trying to use WPML's AI translation feature but finds the available language options limited. Additionally, they are experiencing an issue with an unwanted globe icon appearing next to the menu language switcher in the Buddyboss platform. Solution: For the AI translation feature, WPML AI is currently available in a limited number of languages, and more are being added over time. Clients can check the list of available languages here. If the current languages do not meet the client's needs, it is recommended to use other translation engines like DeepL. Instructions for changing translation engines can be found here. For the issue with the Buddyboss platform, the client should try the workaround provided in the WPML errata here. If that does not resolve the issue, a CSS solution is available here.
If these solutions do not resolve your issues or if they seem outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues here, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum here.
Problem: The client is experiencing issues with WPML on their website where some words are not translated into Arabic, and some details are missing in the Arabic version of the property details section. Solution: 1. We recommended following the steps in the WPML documentation to find and translate untranslated strings. For more details, visit https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/ 2. Ensure all steps are followed as described in the WP Residence theme's specific WPML guide at https://help.wpresidence.net/article/wpml-help/ 3. We checked the site and found that the strings appear translated when accessing the site in incognito mode, indicating a cache issue. We advised the client to consult with the theme authors to resolve the cache issue caused by the theme.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
Problem: The client reported issues with WPML where translations were not appearing correctly, and there was unexpected content on pages that should have been fully translated. The problem seemed related to the translation of strings and iframes. The client also noted that updating WPML and clearing the cache did not resolve the issue. Solution: 1. We recommended updating to the latest versions of WPML Multilingual CMS and WPML String Translation, which can be downloaded from https://wpml.org/account/downloads/. 2. After updating, the client should edit the original content, save the page, and complete the translation again. 3. If the issue persists, we suggested setting up a test site for further investigation by our team. 4. It was also clarified that editing the original content after its translation can clear translated segments and their translation memory, which is expected behavior.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems continue, please open a new support ticket at WPML support forum.
Problème : Le client a créé la catégorie 'News' uniquement en anglais, ce qui entraîne une boucle vide sur les pages Blog en français, italien et espagnol car les articles ne sont pas associés à cette catégorie dans ces langues. Solution : 1. Pour afficher les articles en anglais sur les pages Blog dans d'autres langues, le client peut dupliquer les articles pour chaque langue via WPML > Gestion de la traduction > Sélectionner les articles > Sélectionner « dupliquer ». 2. Modifier les paramètres de traduction des articles et des catégories dans WPML > Settings. Changer la préférence de traduction des posts à "Translatable - use translation if available or fallback to default language" et faire de même pour les catégories dans Taxonomy translation. 3. Si les articles renvoient des erreurs 404, changer la préférence de traduction des articles à "non traduisible" peut résoudre le problème, permettant aux articles de ne pas changer de langue ou de revenir à l'anglais si non traduits.
Si cette solution ne résout pas votre problème ou semble dépassée, nous vous recommandons de vérifier les problèmes connus, de confirmer que vous avez installé les dernières versions de vos thèmes et plugins, et d'ouvrir un nouveau ticket de support si nécessaire.
Problem: You are using Elementor with WPML on your site and have encountered an issue where updating a custom field in one language affects the other language in an Elementor Loop Carousel. Specifically, when you update the custom field setting in the English version, it also changes the setting for the Polish version, due to shared widget configuration across languages. Solution: To resolve this issue, we recommend using a manual translation approach to prevent synchronization of the custom fields across different languages. You can find detailed instructions on how to implement this by visiting the following documentation: Using Different Translation Editors for Different Pages.
If this solution does not apply to your case, or if it seems outdated, please check the related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if you continue to experience issues.
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