Problème : Vous avez un problème avec l'affichage du logo de votre site en haut à gauche sur les pages traduites. Solution : Nous avons installé et configuré le plugin Media Translation pour vous. Ce plugin est essentiel pour permettre l'affichage correct du logo dans différentes langues. Nous vous recommandons de vérifier si le logo apparaît correctement maintenant en visitant vos pages traduites.
Si cette solution ne résout pas votre problème, ou si elle semble dépassée, nous vous conseillons de consulter les problèmes connus et de vérifier si vous avez installé les dernières versions de vos thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support sur notre forum de support.
Problem: You need help finding a receipt from November 3 with the amount of 42,81 EUR. Solution: If you're experiencing this issue, we recommend visiting the WPML FAQ page to locate your Automatic Translation invoices. You can find the necessary information here: https://wpml.org/faq/getting-your-tax-invoice-after-buying-wpml/.
If you're experiencing this issue, we recommend reaching out to our admin team via the following contact form for assistance with adjusting the information on your invoice: https://wpml.org/home/contact-us/
Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: If you're experiencing frequent 404 errors on the translated versions of your pages (EN and IT) on your website, which uses DE as the default language, this might be due to an issue with third-party plugins affecting the rewrite rules. Solution: We recommend trying the following steps to potentially resolve this issue: 1. Ensure you back up your site for safety. 2. Insert the following code into the
If this solution does not apply to your case, or if it becomes outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.
Problema: El cliente necesita saber el costo de actualizar su plugin WPML de Multilingual CMS a Multilingual Agency. Solución: Si estás considerando actualizar de Multilingual CMS a Multilingual Agency, solo se te cobrará la diferencia de precio. Puedes encontrar los precios actuales de los diferentes tipos de cuenta de WPML en este enlace: https://wpml.org/es/purchase/. Nota: La cuenta desde la que has abierto este ticket ya es Multilingual Agency.
Si esta solución no resuelve tu problema o si la información parece desactualizada, te recomendamos abrir un nuevo ticket de soporte. También te sugerimos revisar los problemas conocidos en https://wpml.org/known-issues/, verificar la versión del arreglo permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Si necesitas más ayuda, no dudes en contactarnos en nuestro foro de soporte.
Problem: If you're experiencing issues where clicking on the Norwegian flag on an English page redirects you back to the English version instead of the Norwegian one, even after updating URLs in the translation, this might be due to improperly updated internal links within WPML. Solution: We recommend using WPML's feature designed to scan and fix all internal links automatically. If you're using a custom language switcher and encountering problems, please follow the steps in this guide to set up your custom language switcher properly: Custom Language Switcher Setup Guide.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML Support Forum.
Problem: The client needed to set a different logo for different languages in both the Header and Footer. Solution: We reviewed the theme documentation and identified the relevant text domain and option name for the logo settings. Here are the steps we followed: 1. Located the text domain
admin_texts_xts-woodmart-options
and the option name
[xts-woodmart-options]default_header
. 2. Navigated to WPML → String Translation. 3. Added the translation for the Serbian header from
header_866760
to
header_226231
. This change successfully updated the logos for different languages in the header and footer.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client accidentally purchased an additional WPML license and requested a refund for the unused license. Solution: If you're experiencing a similar issue where you have purchased an extra WPML license by mistake, you can submit a refund request through the following link: https://wpml.org/purchase/refunds/.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket at WPML support forum.
Problem: You are experiencing an issue where the featured image set for a translated post disappears after some time, although it appears correctly in the original language. Solution: If you are setting the Featured Image for the translated post directly in the WordPress editor, this might not be necessary. When you translate a post, the featured image from the original post is automatically copied and synchronized with the translation. If you wish to use a different featured image for each language, we recommend following the steps described in this documentation.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client was unable to translate certain texts and strings on their website using WPML.
Solution: We recommended several steps to make the strings translatable: 1. Enable auto-detection in WPML → String Translation and visit the front-end in a non-default language to help WPML detect and register the strings. 2. If strings are still missing, use WPML → String Translation → Utilities → Admin Texts Translation to find and select strings from theme or plugin options for translation. 3. If strings are not found in Admin Texts, scan the theme or plugin directly from WPML → Theme and plugin localization. 4. Check WPML → Translation Dashboard under Templates or Template Part sections for embedded strings in theme parts.
If these steps do not resolve the issue, it might be due to strings being hardcoded in theme/template files or using non-WPML-compatible functions. In such cases, a manual inspection of the texts and their page sources is necessary. We recommend not repeating previously confirmed ineffective steps and considering alternate methods like registering text via WPML hooks or direct gettext review.
If the solution provided here is outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum for further assistance.
