Problem: You are unable to modify the French Contact page. Solution: If you're experiencing issues with editing a translation that was originally created using the WPML Translation Editor, it's important to continue using the same editor. We recommend not switching between different editors (like the WordPress Editor or Elementor) for editing translations made in the WPML Translation Editor. To edit or create translations using a specific editor, please follow the guidelines provided in our documentation: Using Different Translation Editors for Different Pages.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client's main menu URLs are automatically changing to include translations, despite settings intended to only append 'FR' or 'ES' to the URLs while keeping the base URL name in English. Solution: We recommend manually setting the URL slugs to ensure they remain in English. Here's how you can do it: 1. Navigate to WPML → Settings and scroll down to Translated documents options. 2. Under Page URL, select the Translate option and then save your settings. 3. You will need to re-send the jobs for translation after making these changes. For more detailed instructions, please visit our documentation on translating page slugs: Translating Page Slugs.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: You have a setup with unique domains per site (www.brafton.com and http://www.brafton.co.uk) and need to link to the co.uk version of a page from the .com version without WPML converting the URL to the .com version. Solution: We recommend using the
wpml_sl_blacklist_requests
hook to exclude specific URLs from being automatically converted by WPML. This will allow you to maintain links such as
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket.
Problem: The client was facing an issue where the header and footer created with Elementor and Ultimate Addons for Elementor were not displaying for non-default languages, despite having completed translations for these elements. Solution: We identified that the "Display Rules" were missing on the translated templates. To resolve this, we: 1. Navigated to WPML > Settings > Custom Fields translation. 2. Set the following fields to "Copy":
ehf_target_include_locations
ehf_target_exclude_locations
ehf_target_user_roles
ehf_template_type
display-on-canvas-template
3. Updated the translations for the templates, which resolved the issue. For more detailed guidance, please refer to our documentation on Translating Custom Fields.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client's menu is not displayed. Solution: If you're experiencing this issue and your site is using Elementor Pro, we recommend checking if the header was created using Elementor. If so, ensure that the header is translated. You can find guidance on how to do this in our documentation on Elementor compatibility with WPML.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need help, please open a new support ticket at WPML support forum.
Problem: If you're experiencing issues where the 'Join Us' button in the header is not translated into Portuguese despite being translated in the backend and in Elementor, or if your Member Directory page links are not visible in the Portuguese version and clicking on logos results in a 404 error page, here's what we recommend. Solution: For the 'Join Us' button translation issue, please ensure that your translations are correctly configured in both the backend and Elementor. If the issue persists, we might need to access your site to further investigate the configuration. Make sure you have a full backup of your site before proceeding. For the Member Directory page issue, the problem might be related to the shortcode used:
. This shortcode might not be filtering content by the current language in the frontend. We recommend contacting the authors of the shortcode to check the query behind it, particularly the suppress_filter attribute.
Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client wants to share automatic translation credits between their original site (https://www.alotofspirits.com) and a new site (https://alotofspirits.com) after a URL change, but they need a migration code to do so. Solution: 1. Log into the original site (https://www.alotofspirits.com). 2. Navigate to WPML → Translation Dashboard and select the Payments & Maintenance tab. 3. In the Automatic Translation Engine section, click on Connected sites. 4. Press the Copy Migration code button. 5. Return to the new site (https://alotofspirits.com) and paste the code into the migration wizard as requested.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please contact our support team at WPML support forum.
Problem: The client has a multilingual website and is concerned about not receiving much traffic from English-speaking countries. They are considering the use of Hreflang tags to improve their SEO but are unsure if this is the right approach. Solution: We explained that while we are not SEO specialists and cannot provide specific SEO advice, it is recommended to consult with an SEO specialist who can review the site and its goals comprehensively. We also mentioned that WPML is not an SEO plugin, but we do offer a WPML SEO plugin that helps other SEO plugins work effectively on multilingual sites. If the client decides to use an SEO plugin, we provided a link to a list of SEO plugins compatible with WPML: https://wpml.org/plugin-functionality/seo/
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket or visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: You have translated your pages using Elementor, and they are marked as translated, but they display in English instead of the expected language. In the revisions, only English is visible, despite previously working correctly. Solution: This issue often arises from a mismatch between the method used for translation and the editor WPML expects to be used. Here are the steps to resolve this: 1. Open one of the affected pages in the default language. 2. In the right sidebar, locate the “Translation” section. 3. Check if it indicates that the page is translated via WPML Translation Editor. 4. If it does, switch to the WordPress editor so you can continue using Elementor for translations. For more details, visit Using Different Translation Editors for Different Pages. Note: Using both Elementor manually and the WPML editor can cause this type of issue.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum.
