Exception

Problem:
You are updating your blog daily without translating the posts, but WPML is automatically creating translated pages for these posts, causing the same content to appear in all languages.
Solution:
If you're experiencing this issue, we recommend changing the translation settings for your posts. Go to WPML-> Settings-> Post Type Translation section, and set the posts to be "Translatable - Only show translated item". After making this change, create a new test page or post and do not translate it to verify if the issue is resolved.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.

Problem:
The client is unable to translate the word 'Type' to 'Тип' in Russian on their website using the WP Rentals theme, despite entering the translation in the backend.
Solution:
We recommend checking if the string 'Type' might be duplicated and only one instance needs translation. Here are two methods to try:
Method 1:
Navigate to WPML > String Translation, and at the bottom of the page, enable the option 'Look for strings while pages are rendered.' Then, visit the page where the string should appear, and return to WPML > String Translation to search for the string.
Method 2:
If the string is not found, it might be categorized as an admin text string. You can find and translate admin text strings by following this guide: Translate Admin and Settings Strings
Additionally, ensure that the theme is updated to the latest version in a staging environment before applying changes to the live site. If issues persist after updating, contact the theme's support regarding the license key and its association with different environments.

If this solution does not resolve your issue or seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if the problem persists. For further assistance, you can also visit our support forum at WPML Support Forum.

Problem:
The client needed assistance with reopening a previously closed support ticket while they were on holiday. The issue discussed in the ticket involved difficulties with translating certain strings in WooCommerce blocks.
Solution:
We confirmed that the system automatically closed the ticket due to inactivity. We suggested updating all components of the website to the latest versions and asked the client to approve the use of the "Duplicator" plugin to replicate the site for further troubleshooting. After replication, it was discovered that the strings were added through JavaScript, which WPML does not natively support for scanning and translating. We recommended using the "Loco Translate" plugin as a workaround for translating these strings. Additionally, we escalated the issue to our development team for a potential custom code solution.

If this solution does not resolve your issue, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.

Problema:
Il cliente sta cercando di rendere una nuova lingua visibile solo agli amministratori nel suo sito WPML, ma dopo aver usato la funzione per nascondere la lingua, questa non è visibile a nessuno.
Soluzione:
Se stai riscontrando lo stesso problema, ti consigliamo di impostare la lingua come nascosta e poi attivare l'opzione "Mostra lingue nascoste" nel tuo profilo utente. Questo dovrebbe permettere agli amministratori di vedere la lingua mentre rimane nascosta agli altri utenti.

Se questa soluzione non dovesse essere più rilevante, perché potrebbe essere superata o non adatta al tuo caso, ti suggeriamo di aprire un nuovo ticket di supporto. Ti consigliamo vivamente di controllare i problemi noti, verificare la versione della correzione permanente e confermare che hai installato le ultime versioni dei temi e dei plugin. Per ulteriore assistenza, visita il forum di supporto WPML.

Problem:
If you're experiencing issues with the WPML plugin after installation, such as needing a full account restore, and you wish to remove a domain from your WPML account and reclaim the credits, follow these steps.
Solution:
1. To remove a domain from your WPML account, visit https://wpml.org/account/sites and remove the key associated with the domain. This action will free up space for a new domain.
2. To reclaim credits, we have already moved 15,000 credits back to your WPML.org account.

If this solution does not apply to your situation, or if it seems outdated, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.

Problem:
The client's website is not functioning correctly due to a write operation issue with WPML.
Solution:
1. We recommend checking the following ticket for advice on optimizing your website: https://wpml.org/forums/topic/how-can-i-improve-performance-of-a-slow-site/#post-15350474.
2. Ensure that the WordPress REST API is enabled. For more information, visit: https://wpml.org/documentation/support/rest-api-dependencies/.
3. Enable debugging in your wp-config.php file by changing the line to:

4. Enable error logging with the following line:

This will save errors to a debug.log file in the /wp-content/directory. For more details, visit: https://wpml.org/documentation/support/debugging-wpml/.
5. Deactivate the WPML CMS Nav plugin temporarily as it should not affect translations.
6. Update your WPML plugin and add-ons to the latest version, 4.7.0, following the instructions here: http://wpml.org/faq/install-wpml/.

If these steps do not resolve your issue or the solution seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.