Problem: The client was experiencing an issue where after uploading an XLIFF file, the expected translated page did not appear. Solution: We recommended the following steps: 1. Ensure that the WPML settings are configured to use the Classic Translator Editor, as the Advanced Translator Editor does not display translations done via XLIFF. 2. If the translation jobs are still in progress (indicated by a spinning wheel icon), go to WPML --> Translation Management --> Jobs, cancel the ongoing jobs for the page, resend the page for translation, and re-import the XLIFF file. 3. Check if the theme and WPML plugins are up-to-date, as outdated versions can cause issues with displaying translations. 4. If the issue persists after following these steps, we might need to request temporary access (wp-admin and FTP) to the site to further diagnose the problem.
Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket at WPML support forum.
Problem: The client is trying to add a language switcher widget to the header bar on their website. However, the French page reloads but stays on the French site instead of switching to the English URL. Solution: 1. We recommended updating the URL format to use directories on the live site to see if it resolves the issue. 2. We suggested disabling caching on the site to check if it affects the redirection. 3. We asked the client to provide FTP details for further investigation into potential configuration issues. 4. We advised the client to contact their hosting provider to clarify how the domains are set up and whether they are using two separate databases for the two sites.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum.
Problem: After updating the WPML plugin, translated pages are not appearing as a Spanish option on the client's website. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Open the default language page in Edit mode. 2. Make a small change, such as adding a space or a plus sign in your page/post title. 3. Update the page by pressing the “Update” button. 4. Remove the small change made in step 2. 5. Update the page again. 6. Open the translated page in WPML Translation Editor and ensure the translation is 100% complete, then press the Complete Translation button. 7. Clear all sorts of cache from your site/server/CDN. Additionally, here is a helpful documentation on translating Storefront theme: Storefront Theme Translation
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: If you're trying to use the language switcher on the homepage in mobile view on Firefox, but it's not displaying the flags. Solution: We recommend you follow these steps: 1. Navigate to WPML >> Languages > Custom Language Switcher section. 2. Click on the “Customize” button and select the “Dropdown click” option from the “Language switcher style:” dropdown. 3. Press the Save button. Additionally, if you want the language switcher dropdown to display on hover on desktop, please add the following CSS in the custom CSS section of your theme:
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: El cliente intenta cambiar el idioma predeterminado de su sitio web al euskera, pero enfrenta problemas con enlaces y anclas que no funcionan correctamente, y avisos de traducción incorrectos al editar páginas en el nuevo idioma predeterminado. Solution: 1. Al cambiar el idioma predeterminado, es necesario actualizar los enlaces en los botones de la página original para reflejar los cambios en las URLs. 2. Para problemas específicos de traducción y enlaces que no funcionan, se recomienda eliminar la página traducida y recrear la traducción. Esto debería resolver el problema de los enlaces traducidos. 3. Si el problema persiste, se sugiere separar los segmentos con problemas en el Advanced Translation Editor (ATE) y aplicar la solución descrita en la errata de WPML: https://wpml.org/errata/missing-sentences-and-incorrect-numerical-segments-in-advanced-translation-editor/.
Es posible que esta solución sea irrelevante debido a actualizaciones o diferencias en su caso específico. Si los problemas persisten, le recomendamos abrir un nuevo ticket de soporte y consultar los problemas conocidos en https://wpml.org/known-issues/. Asegúrese de verificar la versión de la solución permanente e instalar las últimas versiones de temas y plugins. Para asistencia adicional, visite nuestro foro de soporte en https://wpml.org/es/forums/forum/ayuda-en-espanol/.
Problem: When the WPML String Translation Plugin is active, the frontend of the website breaks, displaying no content. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Edit the 'Single Page Template Photo Story #11037' in the default language using Elementor. 2. Open the 'Display Conditions' settings. 3. Remove the selected settings. 4. Update the template.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please open a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum at WPML Support Forum.
Problem: If you're experiencing issues where your Elementor page with ACF fields for dynamic content does not display the ACF data and loads empty when the WPML String Translation plugin is active, you might find this solution helpful. Solution: We recommend editing the 'Single Page Template Photo Story #11037' in the default language and updating its translation. After making these changes, please check the page on the front end to see if the issue is resolved. This approach successfully resolved the problem in our local installation.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: You are working on a site and facing issues with text alignment and word count differences between English and Arabic languages. In English, some words split into two words or lines, while in Arabic, they are considered one word, making line merging challenging. Solution: We recommend following these steps: 1. Open the default language page in Edit mode where you are experiencing this issue. 2. Make a small change, such as adding a space or a '+' sign in your page/post title. 3. Update the page by pressing the “Update” button. 4. Remove the small change you made in step 2. 5. Update the page again. 6. Open the translated page in the WPML Translation Editor, ensure the translation is added correctly, make any necessary adjustments, and confirm it is 100% complete. Finally, press the “Complete Translation” button and check if this resolves the issue.
If this solution does not apply because it might be outdated or not suitable for your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please feel free to start a new support ticket or chat with us directly at WPML support forum.
Problem: You are experiencing an issue where the WPML plugin cannot connect to wpml.org, which started a few hours ago. The error message displayed is 'WPML plugin cannot connect to wpml.org.'. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Log in to your WPML.org account and navigate to the Sites page: https://wpml.org/account/sites/ 2. Delete the existing site key. 3. Log in to your site, go to the Dashboard >> Plugins >> Add new plugin > Commercial tab and click the Unregister WPML from this site link if it exists. 4. Click the Register WPML link. 5. Click the Get a key for this site link, which will generate a new key. 6. Copy and paste the new key into the input box and press the Register button. 7. Take a backup of your site and update WPML plugins. If the issue persists, go to WP Dashboard Menu >> Updates and press the "Check again" link to see if this resolves the issue.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket at WPML support forum.
Problem: You are trying to display translations for both the MAIN Loop Grid template and the ALTERNATIVE Loop Grid template in your multilingual site. While the MAIN Loop Grid template shows the translations correctly, the ALTERNATIVE Loop Grid template does not, displaying default language text instead. Solution: We recommend checking the settings in your page builder, such as Elementor, specifically for the ALTERNATIVE Loop Grid template. Here's how you can ensure it displays the correct translation: 1. Open the page in Elementor where the ALTERNATIVE Loop Grid template is used. 2. Select the translated version of the ALTERNATIVE Loop Grid template for the specific language (in this case, French). 3. Save the changes and clear any caches if necessary. After following these steps, please verify on the front end if the ALTERNATIVE Loop Grid template displays the correct translations.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is unable to activate the OTGS Installer for the WPML plugin on their new server, despite it working on a previous site. They are also unsure if they need to install the String Translation plugin along with the WPML Multilingual CMS for full functionality. Solution: If you're experiencing issues with activating the OTGS Installer, we recommend downloading the plugins manually. You can do this by visiting https://wpml.org/account/downloads/ and clicking on "Download WPML manually" at the bottom of the page. Regarding your query about the String Translation plugin, yes, you need to install it to translate strings from themes and plugins or to handle page builder content.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: You are trying to translate WP Forms but only one out of five forms is available for translation. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Ensure that the WPForms Multilingual plugin is active on your site. 2. Open one of the forms in the editor that isn’t appearing in Translation Management. 3. Make a small change to the form, then save it. 4. Check if the form now appears in Translation Management. This process helps propagate the language settings to the form, which often resolves the issue.
If this solution does not apply to your case, or if it seems outdated, please open a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum at WPML Support Forum.
Problem: Der Kunde hat versehentlich auf den Button 'Translate' bei WP Menu Synch für sein Primary Menu gedrückt und jetzt wird 'Waiting for Translation to German' bei den Menüpunkten angezeigt. Solution: Wenn Sie versehentlich eine Übersetzung in WPML gestartet haben und diese rückgängig machen möchten, gibt es keinen direkten 'Translate' Button unter WPML > WP Menus Sync. Überprüfen Sie bitte, ob Sie sich auf WPML > Übersetzungsmanagement > Dashboard befinden. Falls ja, können Sie die Übersetzungsjobs unter WPML > Übersetzungsmanagement > Jobs abbrechen.
Falls diese Lösung veraltet ist oder nicht auf Ihr Problem zutrifft, empfehlen wir Ihnen, ein neues Support-Ticket zu eröffnen. Wir empfehlen Ihnen auch, die Seite mit bekannten Problemen (https://wpml.org/known-issues/) zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben.
Für weitere Unterstützung besuchen Sie bitte unser Support-Forum: WPML Support-Forum.
Problema: Estás intentando traducir algunos productos a otros idiomas en tu sitio web, pero las versiones traducidas muestran un error 404. Esto ocurre con algunos productos, pero no con todos. Solución: 1. Asegúrate de que el slug utilizado para los productos no se haya usado más de una vez en el mismo idioma u otro idioma. WordPress requiere un slug único para cada publicación, página y tipo de publicación. 2. Ve a Configuración > Enlaces permanentes en tu panel de WordPress y guarda la estructura sin hacer cambios. 3. Cambia al idioma secundario usando el selector de idiomas en la parte superior del panel de WordPress. 4. Localiza el producto que muestra el error 404 y ábrelo en el editor de productos. Asegúrate de que el 'Estado' esté configurado como 'Publicado'. 5. Limpia las cachés del sitio y del navegador y verifica nuevamente. 6. Si has eliminado la base de los productos de la URL, reactiva esta opción y guarda nuevamente los enlaces permanentes. 7. Crea una copia de seguridad del sitio completo y actualiza los plugins de WPML en Plugins -> Añadir nuevo -> Pestaña 'Comercial'.
Si la solución proporcionada no resuelve el problema o si el problema persiste, te recomendamos abrir un nuevo ticket de soporte. También te sugerimos revisar los problemas conocidos y verificar que tienes instaladas las últimas versiones de los temas y plugins.
