Go Global Application

Problem:
You are trying to configure WooCommerce PDF Invoices to generate invoices in different languages using WPML, but you can't save the settings for each language. The PDF always generates information in English, and the button cannot be translated because the page settings are not saved.
Solution:
Firstly, it's important to note that the WooCommerce PDF Invoices plugin by Andrew Benbow is not officially compatible with WPML. We recommend using a compatible plugin like WooCommerce PDF Invoices and Packing Slips Professional.
However, as a workaround, you can try the following steps:
1. Open

.../wp-content/plugins/woocommerce-pdf-invoice/classes/class-pdf-send-pdf-class.php

2. Look for line 183 and replace:

// Get the WooCommerce order_id<br />$order_id = $order->get_id();

with:

// Get the WooCommerce order_id<br />$order_id = $order->get_id();<br /><br />// WPML workaround for compsupp-7811<br />$order_lang = $order->get_meta('wpml_language', true);<br />$settings['pdf_termsid'] = apply_filters('wpml_object_id', $settings['pdf_termsid'], 'page', TRUE, $order_lang);

This code should help translate the page_ID based on the order language.

If this solution does not resolve your issue or seems outdated, please check the related known issues and ensure you have the latest versions of themes and plugins installed. If necessary, do not hesitate to open a new support ticket at WPML support forum for further assistance.

Problem:
You are trying to implement automatic translation on your WordPress site using the Oxygen builder and are considering using the Deepl API with WPML.

Solution:
Currently, the Oxygen page builder is not compatible with WPML, which means you cannot automatically translate your site using this setup. You will need to translate content manually. We recommend contacting the Oxygen builder's author to request a compatibility update. For developers looking to make their themes/plugins compatible with WPML, we provide detailed guidance and support. You can find more information on achieving WPML compatibility for themes and plugins at https://wpml.org/documentation/support/achieving-wpml-compatibility-for-your-themes-and-plugins/. Additionally, theme and plugin authors can join WPML’s Go Global program to ensure their products are multilingual ready. More details are available at https://wpml.org/documentation/support/go-global-program/.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.

Problem:
If you're experiencing issues with translating elements added by the Democracy Poll plugin or the Joli Table Of Contents Pro using WPML, here's what we found and recommend.

Solution:
1) Democracy Poll:
This plugin does not support direct translation. We recommend creating separate polls for each language. For example, if you have a poll in English with ID 1, create a Czech version with ID 2. Then, use the translated shortcode in String Translation, replacing the poll ID accordingly.
2) Joli Table Of Contents Pro:
Although the "Table of Contents" string can be brought into String Translation, translating it might not impact the frontend due to the plugin's code not following proper internationalization methods. We suggest contacting the plugin support for compatibility issues or referring them to WPML’s Go Global program (https://wpml.org/documentation/support/go-global-program/).

If these solutions do not resolve your issues or if they seem outdated, we highly recommend checking related known issues (https://wpml.org/known-issues/), verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.

Problem:
The client is trying to translate their website using WPML, but only one section of the homepage is being translated, and the footer is not visible in the translated version. The theme used, 'Service Finder,' is not WPML compatible, and there are issues with outdated plugins and new/custom Elementor widgets.
Solution:

1. Check the theme's compatibility with WPML. Since 'Service Finder' is not on the WPML compatibility list, the client should contact the theme author to join WPML’s Go Global program for making their theme compatible. More details can be found here: https://wpml.org/documentation/support/go-global-program/
2. Update all plugins to the latest versions to ensure full functionality and compatibility.
3. For translating new or custom Elementor widgets, follow the guide here: https://wpml.org/documentation/support/language-configuration-files/how-to-register-page-builder-widgets-for-translation/
4. To correct the source language of strings, follow this guide: https://wpml.org/documentation/getting-started-guide/string-translation/how-to-change-the-source-language-of-strings/

If these steps do not resolve the issue or if the solution seems outdated or irrelevant, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum: https://wpml.org/forums/forum/english-support/