Problem: You are experiencing issues with items not persisting in the cart after page changes when the WPML multicurrency feature is enabled. The problem occurs specifically when the 'PixelYourSite' plugin is activated, particularly its 'add to cart tracking' feature. Solution: We recommend disabling the 'add to cart tracking' feature within the 'PixelYourSite' plugin as this has resolved the issue for other users. Additionally, since 'PixelYourSite' is not on our list of compatible plugins, you might consider contacting the plugin author and suggesting they join our GoGlobal program where we can assist in ensuring compatibility. For further insights, you can also check the workaround discussed in the WordPress support forum: https://wordpress.org/support/topic/product-disappear-in-the-cart/
If this solution does not resolve your issue or seems irrelevant due to updates or differences in your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.
Problem: The client has created a field with ACF called Tags, which is a taxonomy for tags matched to images attached to posts. Although these tags are translated, they are not displayed in the Italian version of the site.
Solution: We found that due to some custom coding the issue arises because when media is added in the default language and tagged, the tags are stored in the postmeta table. However, when switching to the secondary language and editing the media, the translated tags do not have a corresponding entry in the postmeta table. To resolve this, the client should edit the media in the secondary language, remove any pre-filled tags, and add them again to ensure the postmeta table is updated correctly for the secondary language.
If this solution does not resolve your issue, or if it seems outdated, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: The client reported that the banner image on their blog category page was not translated, despite being processed through the Media Translation plugin. This issue was specific to the blog category page, as translations worked correctly on other pages. Solution: We discovered that the issue occurred only on the category page and suggested a workaround. We recommended rearranging the blocks on the page: moving the column containing the image block above the column that has the WordPress Archive Output block. This change should allow the translated image to display correctly on the frontend.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking for related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
Problem: The client is unable to translate the first horizontal timeline on their page using WPML because the Elementor Timeline Addons Plugin is not compatible with the WPML editor. Solution: We recommend adding the following custom XML configuration to WPML to make the Elementor widget translatable:
After adding this code, make a small change and re-translate the timeline. Additionally, we suggest sharing this solution with the plugin author and inviting them to join our GoGlobal program to enhance compatibility.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client reported an issue where switching the menu to the Spanish version caused it to fail to load, displaying a continuously spinning icon. Solution: We discovered that the WPeMatico Plugin was interfering with WPML's functionality. We recommend deactivating all non-WPML plugins and switching to a standard WordPress theme to check if the issue persists. It's crucial to back up your database and website before making these changes. If the problem continues, please ensure you have upgraded the shared user to Network admin to allow further investigation.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, do not hesitate to open a new support ticket at WPML support forum.
Problem: If you're experiencing an error every time you try to activate WPML, it might be due to a compatibility issue with another plugin on your site. Solution: We recommend deactivating the "Share Buttons by AddThis" plugin and then trying to activate WPML again. This plugin is known to cause issues with WPML as it is not currently listed in our compatible plugins directory. If deactivating the plugin resolves the issue, you might consider contacting the plugin's author to encourage them to join our Go Global program where we help developers make their plugins compatible with WPML. You can find more information about this program here: https://wpml.org/documentation/support/go-global-program/
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket with us for further assistance.
Problema: Il cliente ha riscontrato un problema con il plugin Vik Booking sul suo sito multilingua dopo un aggiornamento. Nonostante il sito sia impostato in italiano come lingua predefinita, quando si naviga dalla pagina delle camere in italiano a una pagina dettagliata di una camera specifica, la pagina si apre in inglese. Soluzione: Abbiamo suggerito al cliente di provare a cambiare l'impostazione in WPML per utilizzare il parametro URL per la lingua anziché la directory. Questo si può fare accedendo a WPML > Lingue. Inoltre, abbiamo consigliato a Vik Booking di unirsi al nostro programma GoGlobal per ricevere assistenza diretta e garantire la compatibilità con WPML.
Se questa soluzione non risolve il problema o se sembra non essere più rilevante, ti consigliamo di controllare gli argomenti noti, verificare la versione del fix permanente e assicurarti di avere installato le ultime versioni dei temi e dei plugin. Se il problema persiste, ti invitiamo a aprire un nuovo ticket di supporto.
Problem: You are using the Timeline Block For Gutenberg to present timelines on your site. When translating the page, everything including dates can be translated, but the dates still appear in French on the English page. This issue arises because the date is not from the core blocks and is not supported for string translation. Solution: We recommend using a custom XML configuration code to register the date for translation. After translating, the date should display correctly in the frontend. Here is an example code:
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at our support forum.
Problema: Stai riscontrando un problema con i formati dei post e in particolare con la galleria che non funziona quando WPML è attivo, ma funziona quando WPML è disattivato. Il problema si verifica specificamente con il tema ArcHub. Soluzione: Abbiamo testato con il tema Twenty Twenty One e non abbiamo riscontrato problemi, il che suggerisce che il problema potrebbe essere specifico del tema ArcHub. Se l'autore del tema non riesce a risolvere il problema, può contattarci attraverso il nostro programma Go Global per aiutarlo a rendere il tema compatibile con WPML.
Se questa soluzione non risolve il tuo problema o se ritieni che sia irrilevante perché potrebbe essere superata o non applicabile al tuo caso, ti consigliamo di aprire un nuovo ticket di supporto. Ti raccomandiamo inoltre di controllare i problemi noti, verificare la versione della correzione permanente e confermare che hai installato le ultime versioni dei temi e dei plugin.
Problem: The client is using ACF Pro with a Gallery field set to 'Hide from library', which works correctly in the primary language by hiding images from the WP Media Library. However, in the secondary language (Swedish), the images are still visible in the media library. Solution: We first clarified that the 'Hide from library' feature might be misunderstood as it is intended to limit file selection to those uploaded to the post, not hide them from the Media Library entirely. We also identified that the 'Frontend Admin' plugin, which is not compatible with WPML, might be causing the issue. We recommended contacting the plugin author to request compatibility with WPML through our Go Global program (https://wpml.org/documentation/support/go-global-program/).
If this solution does not resolve your issue or seems irrelevant, we highly recommend checking related known issues (https://wpml.org/known-issues/), verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: The client is experiencing issues with the 'Ultimate Member' plugin where translations are not being applied unless specific language files are removed. This issue persists even after downgrading WordPress to a version lower than 6.5, and updating plugins did not resolve the problem.
Solution: We recommend the following steps: 1. Ensure you have a full backup of your website and database. 2. Update WordPress, WPML plugins, all other plugins, and your theme to their latest versions. 3. If the problem persists, it appears that the 'Ultimate Member' plugin is not compatible with WPML. We suggest contacting the plugin author to request a compatibility update. You can provide them with resources to help achieve compatibility with WPML: - WPML support for developers - Achieving WPML compatibility for themes and plugins - WPML Go Global program
If these steps do not resolve your issue, or if the solution becomes outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem still persists, please open a new support ticket with us for further assistance.
