Problem: The drop-down menu for language selection overlaps on mobile devices, with the font being too large and orange. The client was unsure how to adjust this as it used to be integrated into the hamburger menu. Solution: We identified that the issue stems from custom rules applied within the client's child theme, which affect the presentation of the WPML Language Switcher. These rules are not part of WPML but are added through custom code in the theme. Unfortunately, we could not locate the Divi Header template as it appears to be implemented via custom code rather than the default Divi options. We recommend contacting the theme developer to check and resolve this issue.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: If you're using the Divi theme and notice an empty space before the flag and language in your language switcher dropdown menu, it might be due to the Critical CSS feature altering CSS priorities or broad custom CSS selectors affecting the dropdown. Solution: We recommend adding the following CSS code to your site to correct this issue. You can add this code via WP Dashboard > Appearance > Customize > Additional CSS or through any other CSS section provided by the Divi theme:
This CSS should help align the elements properly and remove the unwanted space.
Please note that this solution might become irrelevant due to updates or may not apply to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: Wenn Sie feststellen, dass der Permalink eines Beitrags in Ihrem WordPress als
/?p=7771
angezeigt wird, anstatt den üblichen benutzerdefinierten Permalink-Strukturen zu folgen, könnte dies darauf hinweisen, dass der Beitrag als Entwurf gespeichert und noch nicht veröffentlicht wurde. Solution: Überprüfen Sie den Status des Beitrags in Ihrem WordPress-Dashboard. Wenn der Beitrag als Entwurf eingestellt ist, veröffentlichen Sie ihn, um den benutzerdefinierten Permalink zu aktivieren. Sollte das Problem weiterhin bestehen, empfehlen wir Ihnen, die neuesten Versionen Ihrer Themes und Plugins zu installieren und die bekannten Probleme auf https://wpml.org/known-issues/ zu überprüfen.
Falls diese Lösung nicht relevant sein sollte, weil sie veraltet ist oder nicht auf Ihren Fall zutrifft, empfehlen wir Ihnen, ein neues Support-Ticket zu eröffnen. Besuchen Sie dazu unser Support-Forum unter https://wpml.org/de/forums/forum/support-in-german/.
Problema: El cliente tiene dificultades para traducir idiomas como el hebreo y el croata usando motores de traducción automática como DeepL, Google y Microsoft. Anteriormente, estas traducciones funcionaban, pero ahora aparece un mensaje indicando que el hebreo no es compatible y sugiere mapearlo a idiomas conocidos. Además, las extensiones de WPML del cliente están desactualizadas. Solución: Primero, recomendamos actualizar todos los plugins de WPML para asegurar la compatibilidad y el correcto funcionamiento de todas las funcionalidades. Para actualizar, ve a Plugins → Añadir nuevo plugin y haz clic en la pestaña Comercial. Luego, haz clic en el botón Buscar actualizaciones y actualiza todos los plugins de WPML que aparezcan. Además, para configurar correctamente el idioma hebreo, ve a WPML -> Idiomas -> Editar idiomas, en la fila del idioma hebreo ve a la última columna de la derecha y selecciona Hebreo -> Guarda los cambios y comprueba el resultado.
Si esta solución no resuelve tu problema o si la información proporcionada se ha vuelto irrelevante, te recomendamos abrir un nuevo ticket de soporte. También es aconsejable revisar los problemas conocidos y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Para asistencia adicional, por favor visita nuestro foro de soporte.
Problem: The client is unable to migrate existing translations from Translatepress to WPML without redoing the work, which is a deal-breaker due to lack of technical expertise, time constraints, and budget limitations. The client has reverted to their previous translation method and is considering a refund due to these challenges. Solution: We suggested that the client can request a refund directly through https://wpml.org/purchase/refunds/. For migrating translations from Translatepress to WPML, we recommended performing this task on a staging site to prevent any disruptions on the live site. We provided guidance on setting up a staging site using the WP Staging plugin, which is free and simple to use. Additionally, we offered assistance with the test migration on the staging site to ensure everything works smoothly.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this solution does not resolve your issue, please open a new support ticket at WPML support forum.
Problem: The client's translated pages are not being indexed by Google, and the Google Search Console indicates a 'Page with redirect' error. This issue is likely due to WPML's language redirect settings. Solution: 1. Navigate to WordPress → WPML → Languages → Language URL format. Check if it is set to 'Different domains' or if there is a redirect causing a loop, such as from anantamassage.com/fr to anantamassage.com/fr/. 2. Go to WPML → Languages → Browser language redirect. If this setting is ON, turn it OFF. This setting might cause redirects based on the browser language, which Google interprets as a redirect, leading to the indexing issue.
If these steps do not resolve the issue, or if the information seems outdated or irrelevant to your case, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: El cliente desea cambiar todos los enlaces internos de su sitio web a las versiones correspondientes en otro idioma, pero enfrenta problemas al intentar hacerlo de forma masiva utilizando WPML con el tema Betheme. Solution: Si estás experimentando problemas similares con los enlaces internos en tu sitio multilingüe, te recomendamos seguir estos pasos: 1. Ve a WPML → Configuración. 2. Navega hasta la sección Traducir Objetivos de Enlaces y haz clic en el botón Escanear ahora y ajustar enlaces. Este proceso debería ajustar automáticamente los enlaces para que apunten a la versión correcta del idioma. Si este método no funciona debido a incompatibilidades con el tema o el editor que estás utilizando, como en el caso de Betheme, entonces necesitarás actualizar las traducciones de los enlaces uno por uno.
Es posible que esta solución sea irrelevante si está desactualizada o no se aplica a tu caso. Te recomendamos revisar los problemas conocidos y verificar que tienes instaladas las últimas versiones de los temas y plugins. Si el problema persiste, no dudes en abrir un nuevo ticket de soporte.
Problem: After activating WPML, the cart always shows a quantity of '1' on the client's site, which does not replicate on a test page. Disabling WPML resolves the issue, suggesting a potential compatibility problem with the Fly Cart plugin. Solution: We currently do not have a compatibility cooperation with the Fly Cart plugin, which might be causing the issue. To address this, we need to replicate the problem on a clean installation to better understand the compatibility issues. Here are the steps we recommend: 1. Access the clean WordPress installation we set up for you at this link. 2. Install the Fly Cart plugin on this installation. 3. Try to replicate the issue and inform us where to check to see the problem. This process will help us report the issue to our compatibility team and potentially expedite a resolution.
Please note that this solution might become outdated or may not apply to your specific case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, do not hesitate to open a new support ticket at our support forum.
Problema: Estás experimentando inconsistencias en las categorías de tu sitio WooCommerce con WPML. Aunque has eliminado categorías duplicadas, estas siguen apareciendo en Quick Edit pero no en el listado de taxonomías, lo que indica que aún existen y están asignadas a productos. Solución: Si estás enfrentando este problema, te recomendamos seguir estos pasos: 1. Desde WPML → Support → Troubleshooting, ejecuta las siguientes acciones: - Set language information - Synchronize taxonomies - Fix terms count 2. Si el problema persiste, es posible que necesites eliminar entradas fantasma directamente desde la base de datos, ya que el problema se presenta en el idioma original y no está relacionado con WPML.
Es importante mencionar que esta solución podría ser irrelevante si ya está desactualizada o si no se aplica a tu caso. Te recomendamos verificar los problemas conocidos y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Si el problema continúa, no dudes en abrir un nuevo ticket de soporte en nuestro foro de soporte.
