Problem: El cliente experimenta lentitud en su sitio web al activar el plugin WPML. El sitio está en PHP 8.2 y todos los plugins y temas están actualizados. Solution: Para abordar este problema sin riesgo para el sitio actual, hemos creado un servidor de prueba en Cloudways. Recomendamos migrar el contenido del sitio a este servidor de prueba para depurar el problema. Los pasos para la migración incluyen: 1. Instalar el plugin Cloudways WordPress Migrator. 2. Completar el formulario de migración con los detalles proporcionados por nosotros. 3. Iniciar la migración y esperar las notificaciones por correo sobre el progreso. Para más detalles sobre la migración, visita: https://support.cloudways.com/how-to-migrate-wordpress-to-cloudways/ Si esta solución no resuelve el problema o si la información proporcionada se ha vuelto obsoleta, te recomendamos abrir un nuevo ticket de soporte. También es aconsejable revisar los problemas conocidos en https://wpml.org/known-issues/ y asegurarte de que tienes instaladas las últimas versiones de los temas y plugins. Si necesitas más ayuda, por favor visita nuestro foro de soporte en https://wpml.org/es/forums/forum/ayuda-en-espanol/.
Problema: El cliente experimenta lentitud en su sitio web al activar WPML, especialmente después de una migración de la web. Solución: Si estás experimentando lentitud en tu sitio web tras activar WPML, te recomendamos seguir la discusión y las soluciones propuestas en el ticket anterior, que parece estar relacionado con tu caso. Puedes encontrarlo aquí: https://wpml.org/es/forums/topic/nos-da-problemas-en-una-web/.
Si la solución propuesta en el ticket anterior no resuelve tu problema o si la información parece desactualizada, te recomendamos abrir un nuevo ticket de soporte. Además, te sugerimos revisar los problemas conocidos en https://wpml.org/known-issues/, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins.
Problem: The client is experiencing significant slowdowns on their website when WPML plugins are activated. Solution: If you're experiencing similar issues, we recommend you try the following steps: 1. Create a full backup of your site. 2. Ensure all plugins and themes are up to date. 3. Flush any existing cache memory. 4. Deactivate all plugins, including WPML ones. 5. Activate a default WordPress theme, such as Twenty Twenty. 6. Reactivate the WPML plugins. 7. If the performance improves, reactivate your original theme and then other plugins one by one to identify the problematic plugin. Additionally, please provide the debug information by following the guide at https://wpml.org/faq/provide-debug-information-faster-support/. If these steps do not resolve the issue, update WPML and other plugins to their latest versions and flush any cache again.
This solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: The client is experiencing poor PageSpeed results for the English version of their multilingual website, while the Hebrew version shows good performance. Solution: We noticed that the Chat VS widget, which loads on the Hebrew site, does not appear on the English site. This could potentially cause loading issues. Additionally, the client might need a separate license for each domain to ensure optimal caching with WP Rocket, as per their support comment from 2019. WP Rocket's compatibility with WPML Here are further steps to improve performance: 1. Disable "display as translated" in WPML > Settings. 2. Turn off "Adjust IDs for multilingual functionality" at WPML > Languages. 3. Disable “Track where strings appear on the site” in String Translation. 4. On the WPML->Support-> troubleshooting page, run:
Cleanup and optimize string tables
Clear invalid strings
Remove ghost entries from WPML tables
If these steps do not resolve the issue, or if the solution seems outdated or irrelevant, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: Der Kunde hat versucht, die Leistung seiner Webseite zu verbessern, indem er verschiedene Optionen im Bereich 'Aufräumen' unter WPML > Support > Fehlerbehebung genutzt hat, jedoch ohne die Option 'Sprachen zurückzusetzen'. Trotzdem verlangsamt WPML die Webseite. Solution: Wir haben festgestellt, dass die Hauptursache für die Verlangsamung nicht direkt WPML, sondern die zahlreichen WooCommerce-Erweiterungen und deren aktive Textdomains sind. Zusätzlich verursachen das WooCommerce Payment-Add-On von Stripe und PayPal erhebliche Ladezeiten. Wir empfehlen, alle Plugins außer WPML und WooCommerce zu deaktivieren und die Ladezeiten erneut zu testen, um zu sehen, ob sich die Performance verbessert.
Falls diese Lösung veraltet ist oder nicht auf Ihr Problem zutrifft, empfehlen wir Ihnen, ein neues Support-Ticket zu öffnen. Wir empfehlen auch, die Seite mit bekannten Problemen unter https://wpml.org/known-issues/ zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben. Für weitere Unterstützung besuchen Sie bitte unser Support-Forum unter https://wpml.org/de/forums/forum/deutsches-forum/.
Problem: You are experiencing slow performance on your site, and PHP x-ray reports indicate that WPML is significantly impacting performance. The issue might be related to the database collation settings for the wp_postmeta table. Solution: We recommend altering the collation of your wp_postmeta table to utf8mb4_general_ci to potentially resolve the performance issues. You can do this by executing the following SQL commands in your database:
ALTER TABLE `wp_postmeta`<br />CHANGE `meta_key` `meta_key` varchar(255) COLLATE 'utf8mb4_general_ci' NULL AFTER `post_id`,<br />CHANGE `meta_value` `meta_value` longtext COLLATE 'utf8mb4_general_ci' NULL AFTER `meta_key`,<br />COLLATE 'utf8mb4_general_ci';
If this solution does not apply to your case, or if it is outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: If you're experiencing slow site performance when the Advanced Custom Fields Multilingual plugin is activated, it might be due to the high number of ACF field calls. In a case we investigated, activating WPML increased the load time significantly because it hooked into each ACF field call for translation, executing over 8000 times. Solution: To address this, we recommend two strategies: 1. Reduce the number of ACF field calls by modifying the theme to minimize usage of
acf_get_field
, especially for fields that don't require translation. Replace these with direct
get_post_meta
calls to bypass both WPML and ACF retrieval logic. 2. Use a filter introduced in ACFML 2.1.4 to bypass translation logic. Add the following code to your theme's
This code ensures that only fields marked for translation are processed, significantly improving performance.
If these solutions do not resolve your issue or seem outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: You are experiencing slower PageSpeed scores on the Polish version of your site compared to the English version, despite using the Litespeed Cache Plugin and both versions being identical except for the language. Solution: The discrepancy in speed between the English and Polish versions of your site is likely due to the additional processing required by WPML for translated pages. WPML needs to handle and filter translation layers, which involves accessing, processing, and displaying content based on the selected language. This necessary process introduces a slight overhead, which might affect the load times and PageSpeed scores of the translated pages.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: When installing WPML String Translation on a WordPress multisite, the site experiences significant performance issues, using excessive RAM and CPU, leading to MySQL crashes. Additionally, the beta version dropdown is missing in the 'Commercial' section of the plugins page. Solution: First, ensure you are using the latest version of WPML String Translation by checking the changelog at WPML String Translation Changelog. If you encounter crashes, enable debugging on your site to identify specific issues. Modify your wp-config.php file:
define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
This will save error logs to a debug.log file within the /wp-content/ directory. For detailed instructions on enabling debugging, visit Debugging WPML. Since the beta version is not currently available in the 'Commercial' section due to it not being publicly released yet, keep an eye on WPML Changelog and WPML Announcements for updates on new releases.
If these steps do not resolve your issue or the solution seems outdated, we recommend opening a new support ticket. We also highly suggest checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please contact us through the WPML Support Forum.
Problem: The client is experiencing significant slowdowns on their website when using WPML with WooCommerce, as identified by the Query Monitor plugin.
Solution: We recommended several steps to improve WPML performance: 1. Temporarily deactivate WPML to compare load differences and identify duplicate queries. 2. Disable 'display as translated' (Fallback mode) for post types, taxonomies, and custom fields in WPML > Settings. 3. Turn off 'Adjust IDs for multilingual functionality' in WPML > Languages. 4. Run 'Cleanup and optimize string tables', 'Clear invalid strings', and 'Remove ghost entries from WPML tables' in WPML > Support > Troubleshooting. 5. Consider disabling unnecessary plugins and WPML Media Translation if not using different images per language. 6. Disable 'Track where strings appear on the site' in String Translation. 7. Optimize media and use caching plugins like Super Cache, W3 Total Cache, or WP-Rocket. 8. Increase hosting/server resources if necessary. For detailed guidance, refer to our documentation on boosting the performance of your multilingual WordPress site.
If these steps do not resolve your issue or if the solution seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket for further assistance at WPML support forum.
Problem: The client's WooCommerce store experienced a slowdown after installing multiple languages using WPML. The client considered removing WPML Media and untranslated strings but was unsure if these changes would significantly improve site speed.
Solution: We advised the client not to use PHP 8.3 as it is still in beta for WordPress and could slow down the site. Instead, we recommended using PHP 8.1. We suggested monitoring the site with the Query Monitor plugin to identify slow and duplicate queries. For managing strings, we directed the client to WPML > Support > Troubleshooting to delete unused strings and provided guidance on how to delete strings from WPML -> Strings Translation, which can be read more about here.
Additionally, we found that WPML Media does not significantly impact performance unless used for translating images specifically for different languages. We also noted that the site's hosting might contribute to performance issues due to resource limitations or database call restrictions, especially with increased content from multiple languages.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket here.
