Problem: You are trying to synchronize product translations on your site to ensure that the prices of products in the original language match those of the translated products. However, you are facing issues with some prices not being up to date and some being misordered when sorting by price on the translated product pages. Solution: 1. Ensure that "WooCommerce Multilingual & Multicurrency" is enabled. This should resolve the price issues for most products. 2. Navigate to WooCommerce > WooCommerce Multilingual & Multi-Currency > Products. 3. Filter the translation status to "Needs update". 4. Update the product translations now. Note: It appears that some products that need updates were never fully translated to 100%. The setting "Translatable use translation if available or fallback to default language" might be causing untranslated products to display in the default language. Regarding the ordering by price issue, it might be due to different market prices for each product, causing the second language to query the highest price available on the translated product instead of the lowest.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
Problem: The client was unable to see the translated product description in WPML, which appeared blank instead of showing the expected text. Solution: 1. We recommended the client to edit the product in the original language, make a small change to the description, save these changes, and then update the translation to see if the issue resolves. 2. If the description was added in a non-standard way, we requested more details on how it was added. 3. We advised creating a full backup and updating all outdated plugins to ensure they weren't causing the issue. 4. Upon further inspection, we discovered that HTML and CSS embedded within the product description were causing the visibility issue. We removed the HTML from the product description in the secondary language, which resolved the problem.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problème : Vous tentez de traduire des variations de produits. En français, cela fonctionne parfaitement, mais en anglais, les produits apparaissent sans variations. Aucun sélecteur de variation n'est visible sur la page anglaise du produit. Solution : 1. Assurez-vous que chaque variation de produit ait son propre SKU. Par exemple, ajoutez les SKUs 12001-1 et 12001-2 pour les variations françaises. 2. Ouvrez la traduction du produit dans l'éditeur WordPress. 3. Dans la barre latérale à droite, section "Langue", choisissez "Ceci est la traduction de: VIDE" pour détacher la traduction de l'original. 4. Cliquez sur "Connecter les traductions" et choisissez le produit en français, en vous assurant de décocher la case qui rend l'anglais langue source. Cela permet de reconnecter la traduction avec la source française et de re-synchroniser tous les champs correctement. Pour plus de détails, consultez la documentation sur comment déconnecter les traductions.
Si cette solution ne résout pas votre problème ou semble obsolète, nous vous recommandons de vérifier les problèmes connus, de vérifier la version du correctif permanent et de confirmer que vous avez installé les dernières versions des thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support sur notre forum de support.
Problem: If you're experiencing issues with items disappearing from the cart when added from the category page, but not from the single product page, and this issue resolves when the WPML plugin is deactivated, it might be related to the WordPress memory limit. Solution: We recommend following these steps: 1. Increase the WordPress memory limit to at least 128MB. You can do this by adding the following code to your wp-config.php file:
Add this code above the line that says /* That's all, stop editing! Happy blogging. */. 2. Verify the WordPress memory limit in WPML -> Support to ensure it has been increased. 3. Delete all inactive plugins, flush the cache memory, and update any outdated plugins and themes.
If these steps do not resolve the issue or if the solution seems outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: You are trying to translate a dynamic string 'save $50' in Traditional Chinese on your WooCommerce site, but cannot find it in the WooCommerce domain using WPML's 'auto register strings for translation' feature. Solution: Currently, WPML does not support capturing dynamic strings directly from WooCommerce blocks. We recommend using the WooCommerce shortcodes for the cart and checkout pages as a temporary solution. You can find more information on how to implement these shortcodes here: WooCommerce Shortcodes Documentation. The ability to detect WooCommerce blocks in cart and checkout pages is planned for WPML version 4.7, but there is no estimated time of arrival for this release.
If this solution does not apply to your case, or if it seems outdated, please check the related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if you need further assistance. You can do so at WPML Support Forum.
Problem: You are using WooCommerce Multilingual & Multicurrency on your site, but the currencies are not appearing. This issue might be due to not having geolocation enabled or not meeting the server's minimum requirements. Solution: First, ensure that you have enabled geolocation on your site by following this guide: WooCommerce MaxMind Geolocation Integration. Next, check if your server meets the minimum requirements for running WPML, especially the WordPress memory limit. Increase your WordPress memory limit to at least 256 MB by adding the following code to your wp-config.php file:
define ('WP_MEMORY_LIMIT', '256M');
Place this code just before the comment:
// That's all, stop editing! Happy blogging.
If these adjustments do not resolve the issue, we recommend contacting your hosting provider to ensure these changes are applied. If the problem persists, please open a new support ticket.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please visit our support forum at WPML Support Forum.
Problème : Vous avez un produit dont les prix ne s'affichent pas dans les traductions anglophones sur votre site WooCommerce. Les prix sont visibles dans le gestionnaire de traduction, mais pas sur le site.
Solution : 1) Nous vous recommandons de vous rendre dans WPML > Assistance > Dépannage. Là, sélectionnez 'Synchroniser les taxonomies' et choisissez 'produits' dans le menu déroulant.
2) Ensuite, allez dans WooCommerce > WooCommerce Multilingual > Paramètres et cliquez sur 'Dépannage' en bas de cette page. Exécutez les options qui mentionnent la synchronisation des variations.
Si cette solution ne résout pas votre problème ou semble obsolète, nous vous conseillons de vérifier les problèmes connus et de vous assurer que vous avez installé les dernières versions de vos thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support sur notre forum d'assistance.
Problem: You have a multilingual website with different currencies set up (RSD, MK, EUR, KM) using WPML Multicurrency. The currencies change correctly with the language switcher, but during checkout, when the billing country is entered, the currency does not automatically adjust. Solution: If your currencies are set to change based on the site language in WooCommerce > WooCommerce Multilingual > Multicurrency, they will only change when switching languages. To have the currency change based on the billing address during checkout, you need to configure the currencies to display based on locations. You can learn how to set this up by following the steps in our documentation on Multi-Currency Support in WooCommerce. Additionally, edit each currency by clicking the pencil icon and exclude countries that have a designated currency from the default currency list.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
Problem: The client removed some variations from a product and added new ones in the main language, but these changes did not reflect in the translated version of the product, making it unavailable. Solution: First, ensure you have a full backup of your site. Update any outdated plugins or themes and flush any cache. Then, follow these steps: 1. Navigate to WooCommerce -> WooCommerce Multilingual & Multicurrency -> Settings tab -> Troubleshooting link (bottom right). Select all options and click 'Start'. Wait for the process to finish. 2. Edit the product in the original language, make a small change, save these changes, and update the translation. 3. If the issue persists, go to "WooCommerce > WooCommerce Multilingual > Attributes", select the attribute linked to the product, and click on "Synchronize Attributes" at the bottom. Wait for the synchronization to complete. Repeat this for all linked attributes. 4. Clear your site and browser caches. 5. Additionally, synchronize the product and variations from the WPML Troubleshooter by navigating to "WPML > Support > Troubleshooting", selecting "Product" from the dropdown under the cleanup section, and clicking "Synchronize post taxonomies". Repeat this for "Variation".
If these steps do not resolve your issue, or if the solution seems outdated or not applicable to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.
Problem: The client reported that a translated product text on their WPML site was briefly visible upon page load but then disappeared. The issue was suspected to be related to copied text containing hidden or special characters. Additionally, the client was informed for the first time that their site did not meet WPML's minimum requirements due to the REST API not being enabled. Solution: We advised the client to manually type in the text instead of copying and pasting to avoid hidden formatting issues that might not be handled well by WPML. This approach resolved the display issue. For the REST API, we clarified that enabling it is a requirement for WPML, as outlined in our minimum requirements and further explained in our REST API dependencies guide. Enabling the REST API enhances compatibility and functionality, particularly for multilingual and multicurrency features.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we recommend opening a new support ticket. We also highly suggest checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.
Problème : Vous travaillez sur votre site et utilisez WPML pour traduire les catégories de produits dans WooCommerce du français vers l'anglais, mais les images des catégories produits ne sont pas ajoutées aux versions traduites après la traduction. Solution : Si vous rencontrez ce problème, nous vous recommandons de suivre ces étapes pour résoudre le problème : - Allez dans "Produits > Catégories". - Cliquez sur modifier pour l'une des catégories. - Une fois dans la catégorie, cliquez sur "Mettre à jour" sans faire aucun changement. Cette action devrait permettre de copier l'image dans la traduction et elle apparaîtra sur le frontend. Veuillez répéter cette opération pour les autres catégories.
Il est possible que cette solution devienne obsolète ou qu'elle ne s'applique pas à votre cas. Nous vous recommandons vivement de consulter les problèmes connus, de vérifier la version de la correction permanente et de confirmer que vous avez installé les dernières versions des thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support sur notre forum de support.
